Leominster Credit Union

I never thought I would be one of those «I love my bank!» people, yet here I am, writing a 5-​star review for Leominster Credit Union. I switched when I moved back to the area after I graduated from college, leaving Citizens Bank in the dust. I needed a loan for a used car and LCU had the lowest rates in the area.
They offer a lot of the standard services that banks offer (checking, savings, loans, credit cards, etc). My particular checking account type rewards me with interest and an ATM fee rebate as long as I have direct deposit, at least one ACH payment (or bill pay) and a certain number of debit transactions. I love it.
Their mobile app is great and easy to use. I recommend them to everyone I know.

Leominster Credit Union, used to be a great place. I grew up using them and they helped me build my credit with a secure loan.
Over the years, it is obvious that they have become more greedy, and have lost their personal touch. I’ll say this, visiting TD Bank from time to time with my parents makes me jealous. As someone mentioned, their customer service is hit or miss, and unfortunately I have not a «hit» in quite some time.
Being a member for 10+ years, I guess I expected more. My first major problem was with an auto loan. Quite simply put, even with an amazing credit score (over 700), they were unwilling to help me. Time was not a luxury, so I moved on.
Lately I have been having an issue with their website. It takes a VERY long time for changes to reflect. What happens is, if you make a width drawl, it does not reflect. Because of this, I have thought several times, that I did not actually make the transfer, and made another, overdrawing my account. And there it is, giant fees. $ 30 seems to be a bit much. Needless to say, I have lost quite a bit of money over the past few months in error.
While I admit this was my fault, I called to see if there was anything they can do about the fees, and in a rude manor, the service rep told me to keep a checkbook ledger. Her attitude was very much «well duh, you idiot». I don’t appreciate it, at all. I keep my finances using my own methods and I rely on website data to be accurate. It simplifies my life greatly, and I do not appreciate the tone that was taken with me at all. Who are they to judge?
Needless to say, they were unwilling to help AGAIN. I’m sorry, as much as this is my fault, this is 2013. If it takes a week for a banking website to reflect a transaction, what use is it? I’m done. Their website is awful, their customer service is awful. They have fees for everything. If I wanted bank fees, I would have signed up with a bank.

Friendly service
Quick lines
Only negative is the customer service at the call center, very hit and miss. The lecture you when you ask your limits to be raised for a weekend in Las Vegas.
Also — the debit card limits are not very high. Your daily limit is low and Friday-​Sunday counts as one day.