Monro Muffler Brake & Service

Failed inspection due to front suspension system. Monro was able to accommodate same day service as it was my only day off. Changed control arms and a broken tie rod. This was my 4^th time using them for service. Their prices are fair for same day service

I never had a problem with this place while Dave was the manager. Now I’d never go back there. They didn’t look into the issue I was having with the car other than to try starting it up a few times. When I questioned them on it I was hung up on more than once. Don’t waste your time here like I did.

Did not honer coupon, had some lame excuse to charge 15 $ over coupon. Had to drop car off for Monro to do the oil change for $ 9.99. Had an appointment but wasn’t enough. Failed to do tire rotation.

Excellent service. I went in for an oil and lube change and they rotated my tires, told me what needed to be replaced and updated in my vehicle without pressuring me.
It took 45 minutes from when I walked in without an appointment but that was because they inspected my vehicle.
Whole thing ended up costing 33 bucks after tax and labor.

Dishonest Crooks — Bunch of scam artists!
Munro on Park Ave in Worcester MA is full of scam artists and dishonest mechanics (both the tech and Management). These guys are a bunch of liars — I went to the shop with a metal on metal grinding sound, they told me that my rear brakes were gone and I needed to replace them. I was shocked — as I was just told DAYS earlier that my brakes were fine.
They not only pressured me to do them right then and there, but told me i had less than 1 ‘hard’ break left before it would cost me an arm and a leg, and the pads completely went.
I left and went to my normal mechanic and was told I had 25% left on my pads and could get another 15k miles out of them. I proceeded to call them up after getting my regular guy to look at them, and got the Manager (Dave). Dave said ‘Well huh… I will talk to them’ I asked for a call back on the resolution, and he asked «why.»
After stating that he didn’t seem surprised — and I probably was not the first person to have issues with their service, he simply hung up on me!
If you want to go here — buyer beware. If you do not know enough about cars to question them (or care enough to get a 2^nd opinion) — be prepared to be lied to.