Whempy’s The Chimney Sweeps

This company hires paid solicitors to call at dinner time to generate business, even if you are on the national do not call list.

This place is TERRIBLE!
We called to have them give us an estimate on inserting a steel liner and changing our fireplace from gas back to wood burning. Another company said our chimney tiles were cracked from a fire, so we were getting estimates from a few companies. They told us the estimate was free, and they would give us a second opinion on the cracked tiles.
The technician came, and had no idea why he was there. We told him that we wanted to change our fireplace from gas back to wood and put in a stainless steel liner. He said, «No you don’t, gas is better.» We said, yes, we do, that is why you are here. Then he stuck his head in and said, «Just rip these logs out and start burning wood in there.» So, we told him he was there to give us a second opinion on the cracked tiles. He stuck his head up there again and said, «Oh yeah, the tiles are cracked.» Then, he said, «Well, they had me scheduled for a chimney cleaning, let me look up the cost.»
He took no measurements, didn’t do what we asked, and then tried to charge us for a FREE service. Are you kidding me?!
We never got an estimate (surprise), and when I called to complain they didn’t care at all.
So, if you want someone to come out, not know why they’re there, and then try to charge you for a free service, and on top of that have terrible, unapologetic customer service, this is the place for you.
Otherwise, go with Blackburn or New Buck. Blackburn has been to our house twice and they are always professional and know why they are there. We have had good luck with New Buck as well, and they are a little less expensive than Blackburn.

After calling to notify them that no one had showed on the scheduled afternoon, Whempy’s offered a $ 20 discount and got someone there first thing the next day. An afternoon is worth more than $ 20 and it’s troubling they didn’t have any way of knowing that that the chimney sweep simply didn’t show. But at least they tried. 3-​stars for that.
If you do decide to try your luck, ask for Bob Kelley to be your service man. He’s the one they scheduled (the one who actually came) and was great.