A Serendipity Cakery

Absolutely one of a kind bakery! Tammy’s Personal touches and taste of items are above & beyond what you could imagine. Not only do the cake drops, cakes and displays look amazing but they taste incredible!!! Tammy will do everything she can to accommodate your ideas and makes personal relationships with all of her customers whom she treats as her friends. Best of the best, #1!!!

I was very disappointed in the customer service at this place. I called three days in a row to try and place a cake order and no one would answer. All I needed was any flavor smalllll cake for 2 for a birthday also wasn’t picky on decorating it could have just been very simple and said «happy birthday» when I finally got ahold of the lady she wouldn’t make the cake because she said I needed to call more in advance and I explained that I had been trying to call and she did not care one bit and was snippy to me on the phone. I also got a cake pop from their booth at wyandotte street fair and in my opinion it did not taste very well.

I ordered a cake from A Serendipity Cakery in Wyandotte two months before a very elegant and catered baby shower I was hosting (which was this past weekend, July 25). We gave the owner, Tammie, a picture of what we wanted the cake to look like and she said she had no problem doing that with butter cream frosting.
Saturday, July 25^th, my husband and I arrive to pick up the cake. When we got there, Tammie seemed a bit frazzled and surprised that we were there, even though she knew we were coming. She then told me that the ruffles (frosting) on the cake had started to fall and that she was in the process of fixing it. Okay, no big deal; so we waited until she finished. She then taped up the sides of the box, leaving the lid open. She brought the cake over to us and from what little I could see, it didn’t look even as anticipated; but with needing a cake 2 hours before the shower, I just sucked it up and figured it would do. Where else would I find a decent cake in 2 hours???
Tammie then loaded the cake into our heavily air conditioned vehicle and assured us it would be fine where she placed it. We then drove carefully to the venue (15 –20 minutes tops) and as we got the cake out, it was obvious from the opening that it was a complete disaster; the frosting had fallen and cracked and there was no way for us to fix this.
We immediately called Tammie, and she came out to the venue, which we appreciated. She took the cake in the back of the kitchen at our venue and proceeded to work on it. A little while into our shower, Tammie asked me to come in the back where she showed me the cake she fixed. It still didn’t look remotely close to what we had hoped, but I was just grateful that we even had a cake to put out for all of our guests (who had been asking about it.)
Although Tammie apologized, not once did she offer to give any type of refund. She and I were alone in the kitchen, so she had the perfect opportunity to offer some type of restitution. And at that point, I was just too frazzled trying to host the shower and deal with the cake situation to think about it.
Once Tammie left and we were able to display the cake (which, again, looked nothing like we requested,) it was obvious that it was completely lopsided. Our guests were referring to the cake as the «Leaning Tower of Pisa,» which was a tad embarrassing. I’m not sure if it was leaning because one of the tiers were cut wrong, or because of the fact that there was only one (yes ONE) dowel rod in the entire cake!
And with the frosting issue aside, as stated above, the cake did not look like what we had requested. I did not expect that the cake was going to be an exact replica; however, the cake we received looked very amateurish. Prior to the cake being fixed, the grey band around the top tier was VERY uneven and the small pearls around the band (which were not on the original cake pictured, nor requested,) were uneven and sloppy. It also seemed like they were placed there to cover up the unevenness of the band.
For me, the cake was one of the most important parts of the shower and was something I personally was looking forward to displaying. And as I stated; Tammie did not offer any type of compensation the day of the event. And she never contacted us until my friend wrote a review on Facebook stating that she was disappointed with the cake and would not recommend them to anyone else. Only THEN did Tammie reach out and offer to reimburse me HALF of what I paid for the cake. I paid $ 95.40 for THAT cake! And she wanted to reimburse me $ 47.20 — I would not have paid $ 20 for that cake.
Tammie also kept mentioning how she drove all the way to Flat Rock to fix our cake, as if we were supposed to feel bad that she drove all that way or was the hero to save the day. I appreciated the fact that she did come out to fix it, but at the same time, isn’t that what she SHOULD do? And not make her clients feel as if she was doing them a favor? Especially considering the entire cake incident was not our fault and clearly had issues before we even left the shop.
I don’t know if this cake we requested was beyond the expertise of their bakery, but I feel like this should not have happened. It was disheartening as we put our trust in Tammie and her bakery. At the end of the day, this wasn’t the end of the world and the baby shower turned out lovely, but I felt that the situation with this cake detracted from it and gave unnecessary stress. If Tammie was proud of the end result of this cake, then I hate to see what kinds of cakes she may send out to other clients.
I am not posting this to bash A Serendipity Cakery. Plenty of people have had excellent cakes from there. However I personally do not feel that she is capable of doing more complicated cakes (such as weddings) and just want others who may be considering ordering a specialty cake to be aware. Do your research and read reviews. I wish I had.

Love it!
A great new addition to Wyandotte. The cake pops are to die for. All the flavors we have tried have been fantastic! I also love the fact that they are communicated focused and you can catch them many of the events in the Metro Detroit area. We have not tried the cupcakes or cakes but I am sure they will be equally amazing.

I’m not sure that I’ve ever had better desserts and the like anywhere.
The cake pops and other desserts are outstanding. They recently opened a storefront in Wyandotte, but have been serving Downriver through various famer’s markets, expos and other events for many years.
The grand opening party was a blast, they brought in Ms. Michigan 2015, a DJ and the Back to the Future DeLorean replica.
Check out the website or FB page for more on their pricing, I can’t comment on that due to not shopping with them outside of the various events and special occasions I’ve been to over the years.
The owner is also very generous, often giving money and desserts to various charities across the region.