Complete Door System LLC

Initial installation was professionally executed without any problems. However, when there was a problem with the door after installation the tech did not show up during the promised service appointment window on Thursday, but called and told me that he would call «first thing Monday morning». After no call Monday, Tuesday, or Wednesday I contacted the company and left a message expressing my unhappiness. I returned home at 7:10 p.m. Wednesday to message offering to fix the problem between 5 – 7 Wednesday (when I wasn’t home) I called and left another message stating that given the situation I was not happy about a 2 hour service window and if need be I would have the problem fixed by another provider. At 7:25 p.m. I received a belligerent call from the service tech asking if I was home because he would come over and fix it right then. I told him that I did not want someone working on my garage at 7:30 at night and that frankly I was disappointed that the original tech hadn’t been true to his word, to which he sarcastically replied, «yeah, no one makes mistakes.» Representatives from this company have been unreliable, rude, and belligerent. I had the work done through Lowes of Southgate and I would recommend asking Lowes which company will be installing your door before purchasing. Clearly this is not someone I will ever hire again and strongly encourage others not to do so.