Firestone Complete Auto Care

We have always loved Firestone ties but that is all. Every time they call me and say they found something that needs to be fixed and it ends up being supper expensive. The last time I went, 1 week ago, they told me that I needed to replace our power steering pump cause there was a leak. I knew this was wrong cause the staring was still good and no fluid on the garage floor. I brought it to Kwik Kar in Sachse and they said it was only my axel & would b a fast easy way cheaper fix. Neadless to say never get machanical work here unless u have to use their credit card and not until u get a 2^nd look at it.

Over the last year I spent quite a bit of money on maintenance for my ’05 Camry as it was absolutely necessary. In general, they did a good job getting things done but did overlook retightening hoses to my transmission which eventually leaked a lot of transmission fluid. I called them and they took me right away and promptly resolved the issue. I’m also very pleased with their integrity and honesty, a very rare trait these days unfortunately.
Overall, I’d say I’m very happy with their service and quality, they do a great job with servicing and troubleshooting of standard, contemporary vehicles.

Be accountable for your mistakes. Do not make excuses or lie to customers. I dropped off 4 tires and 4 wheels that I had refinished to be mounted. About 1 hr later I received a call that the paint had been «smudged» on one wheel when mounting a new tire. After I arrived to pick up the wheels/​tires the service advisor showed me what were actually very deep gouges down to bare metal. More than a smudge! When asked about the gouges a tech nearby said it wasn’t him that did it but blamed such damage on a tight fit of the tire (said they had to use the «European» machine on the other 3 to «finesse» them on) He also said that the wheels are painted and that most wheels are powdercoated. Wrong — most every mfr uses paint /​clearcoat. The service advisor of course made no offer to fix the damaged wheel or even to adjust the bill. I instead was told to contact the wheel repair shop that refinished the wheel and make a warranty claim against the paint! Really !!! Come on guys… if the other three tires went on without damage then clearly a mistake was made on one rim due to sheer carelessness.

I don’t agree with the other reviews about any attitude problems at the store. I always come in and speak to a younger looking dude with a goatee and he’s always polite and gives great service. These guys always do top quality work and once they fix anything I don’t have to worry about something else going bad with my car. However, there are two very big reasons why I won’t give this a 5 star review. Reason 1 is they take FOREVER to do any work. I waited two and a half hours on a simple oil change and installation of new tires last time I went. Time is a factor and even though they do quality work that’s my biggest annoyance. Another thing is the price, 95 bucks on a oil change is kind of shit. I do it myself when I feel like it or take it to Walmart for oil changes but I can guarantee there pricing is a little high. Firestone is a nice place for dependable work and excellent service but if you come here expect a high price and a long wait time.

Have a rental car that required a oil change. The 45 minute wait is into 2 hours without a ESTIMATED TIME OF COMPLETION. I will never come back here again.

Allison is right. These people are loaded with bad attitude. We even told them what was wrong with the car and they didn’t order the part for 2 days. Also, next in line means they don’t even look at your car for 7 hours. But the worst is being met with attitude because the customer is not right at Wylie Firestone, they are. Still waiting for a one hour job to be completed 3 days later. Maybe tomorrow?

Horrible customer service. One guy was really rude when I asked if my car was ready. He asked for my last name, I told him, then he asked if it was the Buick? I said no. He then asked, Elantra? I said no. He asked what kind of car it was and I said Saturn. He said didn’t I say Saturn first and I told him that he said Buick. He goes, «well if I said Buick, I meant Saturn!» Conversation went downhill from there. Not sure if he was rude because I was a woman or he’s just an ass, but based on reviews elsewhere, I’m pretty confident it’s later!