Cupcake Heaven NY

I too purchased a Groupon from them & I’d love to taste the dang things but EVERYTIME I try to order either they confirmed then cancelled or were booked.
Now I get an email stating its only good towards ONE flavor per dozen.
I don’t know what else to say as I haven’t actually tasted anything but it seems they got in over their heads with groupon & can’t meet the demand
Also never spoke to a live person
:(
UPDATE: I just lost whatever amount it was I paid for this groupon.
Why?
We missed our delivery & I emailed asking if they could redeliver, we’d of course pay the $ 25 fee.
To make a long story short they were not nice.
Sorry you can’t run a buisness and not be nice especially one that invloves things that make people happy such as CUPCAKES.

Got a groupon from here for $ 12 for a dozen cupcakes. I emailed them placing my order and the person who replied seemed quite rude, not really answering my questions and typing ‘lol’ after each sentence. seemed more like a teenager than anything else. anyway, after about 10 emails (TEN) i finally arranged an arrival date. I was told it would arrive around 3−5pm and I waited till 7pm to finally have them delivered. I was planning to go shopping but I guess my plans changed. The only reason why they get 3 stars is because the cupcakes themselves are DELICIOUS. i ordered the vanilla cupcake with vanilla buttercream frosting and nuts sprinkled over. They tasted absolutely amazing, so moist and fresh. I’d say go for it if there’s something you know you want catered (but be prepared for delays) since the cake itself is fantastic. But honestly, I’d just go to crumbs or one of the other thousand cupcakeries around the place. The groupon was worth it though.

Cupcake Heaven has written a comment on my review which has surprised me, saying that I never expressed what I wrote in my review to them via emails:
While I was generally polite in my emails and to the delivery woman, I was not happy. Here is one of my emails:
Feb 15, 2012, 6:12PM:
Yeah…he [delivery person… I found out later it was a she] is not here once again and I have to leave. I shouldn’t have to call him. These cupcakes are officially two-​days late! I think I’ve been very patient but this is completely ridiculous… You guys are obviously taking on more orders than you can handle and deliver, and making empty promises.“
I think that is pretty consistent with my review. The rest of my emails are literally, «hey, where are my cupcakes?!» So I guess all this proves something else. Cupcake Heaven does not listen to their customers’ complaints or take, in general, their customers seriously!
Cupcake Heaven, I know you’re trying to save face but the key to a good business is to admit your mistakes and try to remedy what you did wrong next time. Needless to say, you are not a good business.
I was so astonished and angered by your service and your product that I literally signed up for Unilocal just to warn others to stay away (notice this is the only review on my account so far (dated Feb 19^th, 2012)). So folks, stay away!
—–
PREVIOUS REVIEW:
MY RIDICULOUS JOURNEY WITH CUPCAKE HEAVEN, FROM A-​Z:
A) Brought a dozen cupcakes via Groupon -$ 12, good deal!
B) Ordered 8 days before Christmas for a Christmas Eve delivery. They’re overbooked and cannot fill order. No problem, probably my fault for ordering so late… next time.
C) Next Time: I see if they can deliver on Valentines Eve. They can’t. But they can deliver Valentines Day! Yay! I order a dozen red velvet cupcakes with whipped cream filling and vanilla icing.
D) Day before delivery, I email to confirm that a dozen cupcakes will be brought to my office near Penn Station in the late afternoon before 6pm. They say everything is on schedule.
E) Valentines Day… I wait…
F)…And wait…
G-​H) …And wait!
I) It’s 7pm… no cupcakes… my office is disappointed.
J) I email to see what the heck happened! They apologize, but don’t mention why my cupcakes didn’t arrive. I assume they were just overbooked for Valentines Day. They promise to deliver first thing tomorrow.
K) First Thing Tomorrow: no cupcakes…
L) I email. they say my order is being packed… and will be there in the afternoon.
M) I wait.
N-​O) …And wait…
P) It’s 6pm… no cupcakes… my office is disappointed again. I’m angry.
Q) I send an email expressing how angry I am (no cuss words)…no response.
R) I send another email asking how do I get a refund. They assure me my cupcakes will be sent today and it’s all the fault of a strange rouge delivery girl… riiiight!
S) I get an email saying that the delivery girl was there and I wasn’t…I was! I call delivery girl via number they gave me. She says she can’t come upstairs to my office since she is alone in the car. I have to come outside.
T) Delivery woman comes back to my office, I go downstairs and get my order. It’s three times as much! The delivery woman says it’s because my cupcakes were late. I skip happily upstairs and start thinking that this Cupcake Heaven place is a-​okay!
U) I go to the bathroom to wash up before I dig into the cupcakes. I return to the office. My co-​worker says she just got a call from the delivery girl. She accidentally gave me the wrong order! What!!!
V) I go down to meet the delivery girl again and exchange orders. I receive mines and it is just the 12 cupcakes I order… no extras despite my order being two days late!
W) Sadly, I go upstairs, rip into the box and finally sink my teeth into a cupcake. It’s the wrong order! There is no whipped cream filling! I don’t bother to email or call… I don’t want to deal with these guys anymore.
X) Furthermore, the cupcakes taste horrible!!! Like they use preservatives or something. Maybe they are stale? They were two-​days late. Either way, they leave a strange aftertaste… office and myself are very disappointed.
Y) I take the cupcake home and use them as treats for my dog… my dog is pretty indifferent to them… often opts to eat her dry dog food instead.
Z) Conclusion: Never again!

I have had their pineapple, chocolate, red velvet, coconut, carrot cake and vanilla cupcakes… Yes, I know I’m a fat ass. I can’t seem to pick a favorite.
They are sooo good and moist. Freshly delivered with a smile on their face.
I order from here often. They owner is very sweet and accommodating. She does it all herself and get personable with her customers.
They have become very popular and books a lot of orders in advance so contact at least 3 weeks ahead of time. If you send an email you get about a 24 – 48 hour window reply. If you need something sooner call the number.
I would recommend to everyone.

So, wanna hear a horror story boys and girls? I’m glad you do…
I got a Groupon for 2 dozen cupcakes. I ordered 6 of each red velvet, vanilla, strawberry, and pineapple. I gave them 3 choices of delivery dates that would be acceptable to me. They picked Jan. 17^th. They emailed me that morning to let me know that they were out of one flavor, and would deliver my cupcakes on Jan. 24^th.
That’s today, so let the games begin…
My delivery window was between 11am and 3pm. I was still waiting for my cupcakes at 3:15pm with no email or phone call from them. I emailed and was told that the driver was 7 miles away. Okay, 7 miles is gonna take what? Maybe 15 minutes. Well, 25 minutes later guess what? Still no cupcakes. I emailed again and was told that the driver would be at my location in 15 minutes. 15 minutes came and went, and I think you can guess where this is going… no cupcakes.
I emailed and was told that my cupcakes would be delivered to another location since I had to leave my job (my 1^st location). Okay, I thought. Silly, silly me. I was told that my cupcakes would be delivered to my house ASAP. Well… if ASAP meant after 9pm, then bang up job Cupcake Heaven! Seriously dude, when the delivery came, not only did they totally screw my order and only give me 2 flavors, but these cupcakes look like they came straight from a supermarket.
My advice, don’t ever order from this disorganized, horribly inefficient company. If you want something mediocre, go to your local supermarket and pickup the prepackaged trash they sell there.
End rant.

Love their cupcakes! I purchased a Groupon order for $ 12, for a dozen cupcakes, and placed my order via email 2 weeks later. I ordered strawberry, red velvet, and chocolate flavors, and they sent me an email the next day saying they could deliver a week from the email.
They did deliver on that day, however they were 2 hours late… but the lady who delivered it told me she got lost. It was fine because it was 9pm when they delivered. The cupcakes are GOOD! Tasted like they were freshly made. Very moist and soft, and the frosting tasted fresh as well.
Speaking of which, I think I’m going to go have one of my leftovers now…

Groupon introduced me to this place. I used my groupon to order red velvet with vanilla pudding inside and cream cheese as the frosting. The cupcakes were not huge and with three big bites i could finish one. I wanted to only eat one but it was so good that i couldn’t help myself to another one :). I loved the cream cheese frosting, it was soft and kind of frothy, and the cake was soft not dry with just the right amount of moisture.
I was really skeptical about receiving the cupcakes on time because I saw the reviews on Unilocal.I placed an order for ¹²⁄₃₀ and it arrived as expected on ¹²⁄₃₀.
What really had me was the fact that the cupcakes were delivered by the baker herself! That caught me off guard and i was not expecting the baker to do the delivering. I thought that was special/​unique in itself. i don’t think $ 12 covered the gas, time she spent making and delivering the cupcakes.
I got a chance to meet the baker and she was what seems like a young amiable person who just started off her first business. She seems to really care about her business since she drove to my apt to deliver my batch at 10:40PM.

I bought a Groupon deal for a dozen cupcakes (for $ 12!!) to be delivered from Cupcake Heaven NY and was excited to find out that we could mix and match any 3 flavor combos. After browsing their website, Gabriel and I placed an order for: 1. red velvet cake. vanilla icing. peanut butter cups on top.2. rich chocolate cake. whipped cream filling. marshmallow icing. hershey bar topping.3. classic white cake. chocolate pudding filling. chocolate icing. oreos topping.
The order arrived for us a few days later in cute little boxes, but we were bummed to find out that the combos were incorrect, and included some flavors that we really strongly dislike and wouldn’t eat. At that point, I emailed the company to point out this disappointment and was told that our order would be corrected and re-​delivered at our convenience. Happy to accept that mistakes are made, and a solution was offered, I placed the new order for a couple of weeks later.
Well, the order arrived today and I must say that I am VERY pleased. Everything we wanted was exactly correct, and the cupcakes were totally delicious. The cake was moist and fresh– I’m guessing they came out of the oven just an hour or 2 before they arrived at my door.
I read the reviews on Unilocal and see that a lot of people are unhappy with this company. Let’s give them the benefit of the doubt. They are clearly new and working out some kinks. Bear with them for a little while and I’m sure they will be a great success. Nom nom nom. YUM.

If I could provide a «0» or any negative rating, I would gladly do so. Please see my note to Groupon:
«Dear Groupon,
When I had purchased this Groupon deal over two weeks ago, I made sure that this company would be able to deliver 36 cupcakes for a baby shower event (12÷10÷12) by calling them and e-​mailing them. They proudly said yes (via e-​mail) as long as they had advance notice. I sent them an e-​mail the day after I purchased the Groupon deal with my requests, and it took 3 e-​mails to get a „confirm“ receipt. Also, you never get to talk to a live person. All phone calls went straight to voicemail with a request to send e-​mails because they respond „faster“ to those.
Fast forward to the past few days (12/8/12−12/9/12.) I e-​mailed them a reminder for the delivery of the cupcakes only to get an automatic response saying they weren’t taking any further deliveries until next week. Realizing that I might not get ANY response from e-​mail or phone, I looked online and found these Unilocal reviews. Lo and behold, they surely confirmed those reviews and ruined the baby shower event (delivery was for 9am) by sending me an e-​mail at 2:11am on the DAY of the event when I’m obviously not even awake to check it, and then proceed to let me know that THEY needed to change my delivery time from 9am to 10:30am b/​c they didn’t „realize“ their driver doesn’t leave the facility until 8:30am. Um… how long have they been in business? Do they expect me to believe that they don’t KNOW when the driver leaves the facility when they are a cupcake DELIVERING company? Also, if I’m ordering 36 cupcakes, it’s obviously for an event. What makes them think that I have the time to sit there and wait an hour and a half for THEM when everything else has already been set for the event?!
To top it off, I received an e-​mail at 8:48am (I checked this one before the 2:11am one when I woke up since it was most recent), telling me there was an „emergency closing.“ If they were really serious about their business or the closing and they KNEW they had deliveries that day, wouldn’t it make sense to CALL your customers vs. e-​mailing them?!
So, in conclusion, I DEFINITELY would like for Groupon to refund my purchase of the cupcakes. I understand that this is not Groupon’s fault for this unreliable and unresponsive company, but by sending this e-​mail, I wanted to make you aware of all the horror stories Groupon customers had to go through with Cupcake Heaven (as proven by Unilocal reviews — I’m posting my review very soon, too!). With a company as big as Groupon, vendors should know to expect a lot of demands/​purchases once they are on Groupon. If Cupcake Heaven couldn’t handle this, they should have put a more appropriate limit on their number of Groupons. As a FYI, I did write back to Cupcake Heaven already and told them I was VERY dissatisfied with their company and will be requesting my refund back. I even told them that they should pay me back for the ADDITIONAL EXPENSES I had to incur because of purchasing last minute cupcakes on a Saturday morning, but I doubt they would do that. I just want them to know that by being an unreliable and unresponsive company, their payback would be dissatisfied customers and a LOT of bad mouthing for them. I’m definitely spreading the word because I would NOT want ANYONE to have to go through this experience EVER! Talk about a way to ruin events at the LAST MINUTE! Please NEVER have them on Groupon again ~ otherwise, you would constantly be looking at Refund Request e-​mails.»

I have to say, we had a good experience with our group on purchase. I placed our order three weeks in advance for our holiday party and scheduled a delivery time. They did come (a little later than my requested time liked) but it worked out well for our crowd.
The cupcakes were delicious– they were fresh, tasty and normal size cupcakes!
We would definitely order again from here

Make that no stars! I’m horrified and extremely disappointed. I ordered cupcakes over a week in advance for my sons birthday party and they were a NO SHOW. I asked they arrive two hours before his actual party and NEVER GOT A PHONE CALL. Just an apologetic email and no follow up. I left three messages and sent two emails NOTHING. My son’s birthday party was ruined. Be warned!

The cupcakes were delicious. The butter cream frosting was creamy. My only dis-​satisfaction is tempered. I am sure they were overwhelmed by the response to the Groupon deal. The delivery time was late, but luckily, I didn’t have a specific party time and my office was still able to enjoy the cupcakes… which everyone loved.
Would I use them again… yes, but I will remember that expected delivery times are flexible.