Enterprise Rent A Car

I recently rented a car from this Enterprise location, as I have used them in the past and have had positive experiences. Mike was the previous manager but I most recently rented a car through Rob, who is the new manager. Rob was very professional and courteous throughout the entire process. Based on the service provided by this location, I would rent through Rob again, even though there are other local branches near me. Every rental company should have employees who are as easy to work with, personable and professional.

Disappointed for deceptive rates and so called rules posted on tiny signs outside the facility no one notices till after you return the car.
For years I have been renting and sending visiting friends and family to the local Enterprise facility on Central Park Ave in Yonkers NY. This was the first time that I was appalled at the customer service I received from this location. A new sales person by the name of Rob Carillo was obnoxious. My friends had rented a car for one night on Friday afternoon — It was predetermined that they would to be charged for one night plus a few hours extra. Returning on I-​95 there was a complete shutdown due to a major accident and instead of getting in at 12.45 they got in at 1.45. The local Yonkers place had closed and since there were plenty of cars around — my friends left the key in the box. Today Mr. Carillo says that its too bad they were delayed and even thought their own camera shows what time the car was dropped off on Saturday he says by just not having the car on site my friends should be charged for Sunday also! I can understand if Enterprise had run short of cars and there were people who missed out on renting from him for Sunday — but their camera will show there were quite a few cars still there. Mr. Carillo said there was a small sign next to the drop box outside the office in the parking lot that says if you return the car after we close on Saturday (1 pm) the facility can charge additional amounts. Most people read signs posted inside an office when renting and we asked the sales rep who rented the car to us (different guy) but he didnt mention that there would be charges for Sunday if my friends were not back by 1pm. I am so disappointed as I have always thought Enterprise was the most decent of renting organizations. Be careful. The charges came to over $ 230 for ONE day for a basic compact!