Guitar Center

This is one of the more unfriendly Guitar center stores. Almost every guitar I picked up was severely out of tune. They don’t have a large selection of guitars and the help (all guys) looked like they were put out when I inquired about a specific guitar. I also had a Martin that I bought in for a repair and the gentleman made it clear that he would not touch it because it needed to be repaired by a Martin guitar expert or I would lose my warranty, granted I did not know this but he was clearly adamant and was busy working on another guitar as we were talking and never made eye contact. If you want to go to a great Guitar center, skip this one and head into the city !!

A nice looking store. Great place to try out gear. They just leave you alone after an initial, «Can I help you?» Yea let me play this expensive guitar through this expensive amp for an hour. They are pretty clueless so that’s basically what I do. Most guitars need set ups, and the knobs on the amps are all over the place. Great place to buy picks too. Maybe a cable. That’s about it.

Guitar Center mails a promo coupon for 15% off any single non sale item, some exclusions apply. The list of exclusions is pretty much every item in there inventory. What a scam! Shame on you guitar center, your coupon is useless so why bother sending one at all!

Every time I come here I want to kick myself for going back! It’s the only location that’s convenient and closest to my house. The two times I’ve come in to buy equipment from this location the Customer Service has always been bad. It’s like they cringe when they see you and God forbid you have a question regarding their stuff. I mean, hello, it’s your job to know your products. I can’t say I’ve come across a salesperson who has stayed with me from start to finish. I’ll ask them for help, they’ll answer one question then step away. Shame on me for going back and giving them $ 100’s of dollars! Poor customer experience every time. If you’re only going there to buy a cable then you’re fine, but if you need something high end and want specifics, fuggetaboutit!

I am so sick of sexist men who work at music stores making assumptions that women have no idea what they’re talking about. It’s even worse when said employees know so little about gear themselves.
Today I called into the guitar department asking if they had a guitar in with a short scale (not child size short, Kurt Cobain short, like 24 in), and even though I explained to the man on the phone why I needed these specs for MYSELF due to an injury he responded by asking, «how old is he?» Meaning… how old is the boy or man who will be playing this guitar. He literally could not process the possibility that this guitar was for a woman, even though I explained to him why I needed it.
On top of that, he thought that the only short scale guitars in existence were tiny beginner children guitars which is not even close to true… and also claimed that there is no such thing as a lefty short scale guitar which is absurd.
I’ve had good experiences here in the audio department, but every time I’ve talked to someone in the guitar department they seem pretty ignorant about most of the gear. I guess that’s just what you have to expect from corporate guitar center.

I’ve been to many a music store; I often feel uncomfortable and/​or annoyed. The staff is usually to busy with each other, or too high on themselves to be of any use. Pretentious, a little condescending, and not great customer service skills.
This Guitar Center, however, is a fantastic opposition to the average music store. A SUPER friendly and helpful staff, great layout, awesome products … I just wish they were a LITTLE less expensive. We’re all starving artists, aren’t we? :P
Great place.

I just brought home a drum set and guitar with amp for my young kids from Guitar Center and it was one of the best shopping experiences I have ever had.
I was looking to purchase some starter equipment — instruments that didn’t cost me a fortune, that my kids could beat up on as they explored their interests, and that I wouldn’t feel terrible haven’t spent so much money on if they lost interest. When I asked Chris, the rep at the drum sections, if he had some suggestion, I got much more than I expected in terms of help and customer service.
He pointed me to a junior set and before I could even ask a question he shot out all the benefits of it, such as that it had everything including the seat and mounts and it would be great for the kids to start with, they will out grow out of it in a a few years but it’s good start. He then offered me the floor sample at a discount and noted that it would save me time as it was already put together. Nice. How can you top that? Well, he carted everything for me and brought it out to my SUV in the parking lot. Knowing I was a newbie, he showed me how to mount the drums and put some of the mounts on before loading them into the car. Epic.
Can’t get much better right? Well, I went back into the store to buy a starter guitar for my other little guy. Chris jumps into help. One thing to mention is that there was no up selling. In a place with guitars costing thousands, Chris could have tried to steer me towards a more expensive guitar than the $ 99 one I purchased, but he didn’t. When it came to amps he showed me the basic ones that were about $ 80 and then a $ 99 that he said was much great quality for the price, you might say this is up selling, but consider there are amps for hundreds of dollars in that place, $ 20 is minor and even I could the difference between the units in terms of construction. Take it further, he found the lowest price stand, threw in picks for free, tuned the guitar before we left, gave me a discount on the guitar, and carted everything out to my car again. He reminded me that I could bring the instrument back for tuning anytime and that I had 30-​days to return anything if didn’t work out.
When you’re buying something you don’t know anything about it can be daunting trying to decipher a best option for what you’re trying to accomplish amongst many choices. Chris made it super easy. I haven’t worked with other Guitar Center reps but I’ll say without a doubt that he’s their Rock Star and I’ll be shopping there for my music needs.

Dear musical neophyte: Don’t let the name mislead you. They sell more than guitars.
Guitar Center stores are laid out in the standard configuration of Guitars (duh!), keyboard, a/​v and percussion. Outside of that, you may luck out on a harmonica or slide whistle. This isn’t really the place to to buy your trumpet. But as a drummer, every trip is a treat

I rarely shop here. However, the few times that I have, I found everything I was looking for and the staff here are really nice and helpful which to me, easily give it a 4 – 5 star rating. One time in particular I went to acquire about stage lighting equipment and setups and one guy literally gave my friend and I a show, demonstrating all the different lights they had and what each light did. He controlled every single light from a computer program and everything, fog machine, it was pretty damn cool. Definitely check it out if you are a music head and looking for some equipment.