Alliance Property Management and Real Estate Services, Inc

Received deposit back and despite not wanting to cash it and pursue legal action a family member became ill and I didn’t have money for lawyer and medical bills. They got off lucky. Send all future complaints to City of Yorba Linda to have them investigated.

I am new to Unilocal as a reviewer. I’m a long time user. I’m now writing my first review because I feel guilty. Why? Because this company and Kathy Lohr withheld a large portion of my deposit as well in 2014.
I feel guilty because I should have wrote a review when it happened and maybe other Unilocalers would have avoided this company (I came across the recent reviews this morning by accident).
I sorry I didn’t write a review, I should have. Trying to make up for it now…
DO NOT DO BUSINESS WITH THIS COMPANY IN ANY FORM, FASHION, WAY OR MANNER. THEY ARE CROOKED!!!

AVOID AT ALL COSTS. Unethical and possibly illegal business practices.
This company straight up STOLE by withholding almost $ 600 of my security deposit after move out. I was cleared on the final inspection THEIR FINAL INSPECTION FORM. I have the MIMO (move in/​move out form from the board of Realtors) showing I will get my complete deposit back.
Called Kathy Lohr thinking I just have to explain the obvious and she blew me off, now I’m suing her.
Unilocalers, I’m a very calm and patient guy, I didn’t go off on her. If Kathy was an honest person, she would have totally saw the mistake or at least look at their document that says I get my entire deposit back and just corrected the obvious mistake and sent me the rest of my deposit. But, she acted in such a way that indicates absolute deception. I suspect it is a standard business practice to steal at least partial security deposits. They probably do this all the time because most people won’t sue. I did.
Prior to the thieving, my phone calls and emails on other matters to Kathy (the boss) and her employees were rather unpleasant. Basically, their position is they think they are superior. They are condescending, RUDE, dismissive and suspicious, always. If you wanted to be treated like a stupid child and your mother hates you, you will love this company.
Even if your desperate, as a potential tenant, try not to do business with this company. If you are a landlord, avoid this company — if they steal from tenants, I’m confident they are probably stealing from the landlords as well. Fake repairs, etc.
IF YOU ARE CURRENT LANDLORD AND USE THIS COMPANY– I highly recommend you get out of your contract and find another PMC. I am a landlord as well, about 20 years ago I had a management company that was stealing from me (I have 4 properties, 9 units total). This company exhibits all the same signs. Fortunately, I caught the problem early thanks to an honest employee and only lost about $ 2600 in the whole ugly situation. I got off relatively cheap because I moved fast and got out quick. I recommend you learn from my bad experience and take your business elsewhere.
AVOID — POSSIBLE CRIMINAL BEHAVIOR.

Let me start by saying the 1 star is for responsiveness to maintenance issues such as leaky faucets, etc.
The maintenance guy is great & very friendly.
That’s about the only good thing I have to say about this company.
As a tenet for 5 years any time I need to speak with someone in «management» I am appalled at how dismissive & rude these people are.
It seems their attitude is «renters are second class citizens»
They are completely unwilling to try and work with you on any issue & seem to enjoy bullying people.
I recently contacted the company to give notice that we are moving and was advised to send an email stating our intent.
Ok, sent it, no response. Called to follow up 2 days later, spoke to Gloria who honestly seemed like she was SO BUSY that she couldn’t spare 2 minutes to speak to me like a human being.
She said oh ya we got your email, my supervisor needs to handle it.
Fast forward a few hours, I get 3 calls in a 5 minute time frame basically barking at me that the correspondence that I was TOLD by their staff TO SEND isn’t what they need.
They won’t contact the homeowner to try and work with us to come to a mutually beneficial resolution.
I could go on & on but to sum it up– thank god this is the last month I’ll ever have to deal with these nightmarish people.

This property management company are wonderful. They are always on time when it comes to showing properties to customers. They are always willing to go the extra mile for finding the right property to fit the clients needs. I would recommend them to anyone who finds a house.

Kathy & her team of professionals are always a great resouce. Whenever I have a question about my rental they are available ²⁴⁄₇. I am so blessed to have Kathy in my life. She is an amazing support to me with my property and other real estate needs. I highly recommend Kathy and her professional team.