Extended Stay America – Orange County – Yorba Linda

5/25/16:Great experience. The staff is extremely helpful and friendly. We stayed for over two weeks and while it was tight the room was adequate. I would recommend ESA. Thanks to Desiree for being awesome!

Needed a 1 night stay just for sleeping. Thus review is based on what we experienced during our 14 hours stay.
Staff during check-​in — the staff that night was pleasant.
Room — we knew not to expect anything fancy. But we’ve been to better suite type accommodation and this place is a rundown and not well maintained.
The room was not well cleaned. Chairs are dirty. There’s still hair left in the toilet bowl and tub. If those aren’t cleaned then how’s the rest of the room? :(
Bed wasn’t bad although we’re not that picky. We would have had a good night sleep if only the walls were not thin. We could hear the talking guests outside our door and we could here footsteps from upstairs. We heard the upstairs guest’s footsteps several times overnight.
Breakfast — we knew that the breakfast they serve are only the grab and go kind. And that’s fine. There’s supposed to be some muffins/​bread but they ran out at 8am. They said they’re buying the replenishment but still no bread at 9 am so we gave up. Brewed coffee was bad and tasted old/​stale. There’s only oranges, granola bars, oatmeal and sachets of instant coffee and hot choco.
Over all this place is okay and affordable for a 1 night sleep only kind of stay. If you sleep 2 nights or more you might not be able to sleep well and wont have a comfortable stay.

DON’T DO IT!!! It was a NIGHTMARE!!! The lady at the front desk (Desiree) was very helpful. She told us that the room came with a kitchen and if we needed anything to just let her know and room service will bring it to us. We checked in around 5:30pm and around 7:00 we heard a guy banging on one of the doors yelling for his mother, that went on for about 15min. Around 8:00 we ordered pizza and called the front desk for utensils and the lady that answered the phone was very rude and told me that I would have to go down and get them. We were too tired to get up so we just ate the pizza out of the box. Around 10:00 we heard a bunch of people outside talking loud and laughing which woke us up and to top it all off around 1:30 we heard a lady in the hallway screaming about someone wanting to break her F’N neck. We decided to leave at 2:00am praying to God that we wouldn’t open our door and see the poor lady dead on the floor. We get downstairs and there is no one at the front desk so we left the key and walked out. I called at 2:30 & 6:30 but no one answered. Finally someone answered at 8:30 and he (Chase) was rude also. He told me that between 11:00pm-6:30am they do not answer the phone which I think is kind of odd for a hotel. I explained to him what had happened and he told me that he will leave a message for the manager to give me a call, that happened on Friday, today is Wednesday and I’m still waiting on her to call me.
I felt like I was in Compton!!! We probably would have got better service at a Motel 6. For it to be Yorba Linda, I’m very disappointed. NEVER AGAIN!!!

Most horrible experience ever. From not having any dishes or silverware, we were constantly awaken through out the night by a female guest who was allegedly getting strangled in the hallway. Called down to front desk and never received an answer. By 2am we’ve had enough and decided to check out. Again, no one ever answered the front desk so we left the key and high tailed it out of there. Called the following day to complain to management who was super nice and apologetic. Go figure… Will never stay at this particular one again. And who ever worked the night shift needs to be fired! Just terrible.

Where do I begin to say how awful this hotel is? There is no housekeeping for stays under 5 days. The room is dirty, the sink cracked, the towels stiff and hard. The shower curtain is too long for the tub with stains at the bottom. The closet doesn’t have a door. The bathroom floor was sticky, the kitchen empty. No coffee pot, shampoo, hair dryer without asking! Full size beds instead of queens. At 160.00 a night… Awful! I was thankful for shelter… that was it!

2÷28÷16: The manager of this location was Connie. She was an excellent manager. She ran a very clean property. In just a few months, you can see just how bad this location has gotten. The rooms are not ready when you check in at 4:30 pm, the new staff is not friendly or welcoming. The bad: Dirty rooms, Unfriendly staff, dirty hallways, dirty parking lot. This place is a mess.
The previous staff was excellent. The new manager Gigi? = FAIL.
I won’t be back.

I have stayed in extended-stay’s for many years while I was working. They always included kitchen items and were usually clean and somewhat comfortable. This one is still clean and comfortable but you have to request kitchen items and they are somewhat less friendly. The people are very nice but the attitude of the hotel is not quite the same as they have been in the past. I don’t think they are anywhere near the bargain that they used to be.

Room was spacious however terrible front desk service. The hotel attendant did not know how to use the computers and we almost had two charges on the card. The hallways smelled like garbage and smoke. The smoking room had a cigarette bud on the floor in the room and cig ferrets ashes in the bathtub. Overall not the best hotel experience.

Worst hotel I’ve ever stayed in first night no hot water 15 minute wait at front desk with nobody there room was barely acceptable as far as being clean they only clean your room once a week! Then when you need towels or they forget to put something in your room and instead of them bringing it to you as a courtesy they ask you to come and get it… Then I call at the front desk and tell them the remote to your TV does not work and the jack on the phone keeps unplugging when were talking on it. Normally I’m not so picky on hotel rooms but when my whole crew complains of the exact same thing I did you know it’s an issue. NEVER STAYING HERE AGAIN!

Honestly, I’m not picky about hotels at all. All I ask for is a semi-​clean room and not to come back with bodily harm. Unfortunately, I was disappointed at this Extended Stay.
I stayed here a few weeks ago with my boyfriend for our Disneyland weekend. I checked in and went up to the room, which was actually very clean and overall decent.
I left to pick up a few things at around 5pm and noticed that there was a large group of people tailgating in the parking lot, with music blasting and a bonfire and all. It didn’t really bother me because it looked like they were having a good time. What did bother me, though, is that they were still there when I got back to the hotel after picking my boyfriend up at the airport at FOUR AM.
Earlier that evening, I walked up to the front desk to request dishes, and an… interesting…man who was bringing vegetables to the person at the front began to tell me about a 4 foot raccoon that lives in the back room that he feeds every day.
The rest of my stay was fairly normal besides the super scratchy towels which really didn’t bother me.
A few days after I got home, I noticed pimple-​like bumps all over my skin. When they developed more and started to itch like crazy, I feared that I picked up bed bugs at this hotel so I washed literally everything in my house and freaked out for a week. It wasn’t until a few minutes ago when a read another comment about fleas that I realized that’s what it was. I HAVE 38 BUG BITES ALL OVER MY BODY AND IVE BEEN MISERABLE FOR WEEKS.
DO NOT STAY HERE.

Let me begin by stating that the purpose for our visit to the Oakcrest Circle Extended Stay Hotel was do to a death in the family and as I live in Las Vegas, I found myself at this locations several time over the course of 2 weeks.
The first 2 time my family and I stayed at the hotel there was only a small concern when we notice patrol cars circling the property. Nothing seemed unusual or suspicious and we were only there to rest and the hotel served that purpose.
The third time we had asked for 2 rooms since 5 of us traveled into town for the funeral of my uncle. My mom and sister checked into the hotel and I was picking up dinner to meet them their. When I pulled up to the front of the hotel, both my sister and my Mom were smoking at a smocking receptacle located a few feet from the entrance to the hotel. (Later we were told by the hotel that the receptacle was a trash can not an ash tray, but hard to believe when it had a metal tray at the top with cigarette buds) I pulled to the entrance to unload my things and my Mom was frantic and crying. seemingly normal being she just lost her brother I was thrown off when she stated she was harassed by two uniformed police officers.
Now as stated before, we had notice police officers circling the parking lot to this hotel which appears to be located in a decent area of yorba Linda. The office pulled up to the hotel in an unmarked police car and asked my mom and 25 year old sister if they needed a ride? Kind of an odd question being they are police officers and not a taxi service and that they pulled up to two woman in pajamas outside of a hotel at 9pm. They answered no. The driving police office got out of his car which was parked along a fence which surrounds the perimeter of an empty lot in front of the entrance to the hotel. My sister, fearing there was a strange man getting out of a vehicle attempting to approach them, decided to walk toward the entrance to the hotel but When she turned for the building the office asked her why she was running. She turned to see he was a police office and she explained she was afraid as she didnt notice he was until he was out of the shadows. He then asked why they were at the hotel, my mom said for a funeral. He stated, «I haven’t heard of any deaths» And continues to ask my Mom (who lost her brother just 10 days before) how he died, where he lived, where the funeral was taking place, when it would be and my Mom got to a point and asked the officer if he thought she was lying. He also asked them why they were outside, they mentioned smoking and he asked why they didn’t get a smoking room. I dont smoke. And they don’t smoke inside their own houses let alone feel the need to smoke inside their hotel room. The second officer did appear unfomfortable, especially when the first officer turned to him asking him if he knew of any deaths as the officer claimed they respond to all emergencies in the area. (Really there are only 2 cops that respond to emergencies of all of yorba Linda?) When the officers left my mom approached the front desk of the hotel and explains the situation amd that she would normally request her money back And go to a different hotel but due to the situation and she was stressed enough she wanted to speak to a manager, whcih apparently there wasnt one that could help on duty and woildnt be until monday. she was upset with the situation and felt the hotel didn’t care about the circumstances of the harrassent she experience on their hotel property. And the person on duty that night expressed that this happens all the time.
Later that night, i saw a group of squad officers leaving the hotel and I asked one man should I be concerned, his response was, «the only people who stay here are on method and heroin» The only thing is these squad officers had no person in possession and left the property. And I dont do method, heroin, or any drug for that matter and was insulted that I was grouped in the drug user catagorie just because I chose to stay at the Extended Stay America.
We called management at the hotel after that weekend, as the people on duty the Friday night (October 2) were unable to assist us, And management stated they heard no complaints from their night staff in regards to our herrassement of the officers who they clearly allowed on their property and that they couldn’t help us with the issue.
Clearly the staff is aware of some kind of drug ring going on and kuddos to the hotel for allowing g law enforcement to do their job, but never should their customers feel harassed especially when the officer made my mother feel as tho she was lying when she was explaining her brother died. The officer also asked at one point how he died, we’ll Mr. Officer, my uncle died of a heart attack.

Unbelievable how a hotel like this can stay in business. There are so many things that are poor about this hotel I don’t even know where to start.
At first I am not the one to allow negative Unilocal ratings to be the decider as to whether or not I give a business a shot. I am in business also and certainly understand that many negative reviews come from the whining personal bias of needy customers. But in regards to Extended Stay America — Yorba Linda, CA, the negatives reviews are absolutely true and have meaning behind their warnings. This establishment suffers from horrible management and staff.
This was my first time staying with Extended Stay America, and I decided to give this hotel a try based on one reason — location. It was perfect for where I needed to be, and considering it came with a «kitchen» I was looking forward to being able to cook a few things on my own. They have a «grab n go» breakfast which is like boxed cereal.
I stayed for five nights. So I get to my room — I could immediately smell the faint urine and midlew stench coming from the bathroom. As I looked into the bathroom I saw hair around the sink counter and in the bathtub. The showerhead was rusty and crusted with lime scale and the bath drain was in no better condition. The toilet bowl had mildew build-​up under the lip where water comes out from and the awful mildew stench came from the shower curtain. After using the shower and sink for the first time I also found out that they both back-​up really easy. Imagine gargling into a sink back up with your own spit and water after brushing your teeth and seeing the build up around the sink bowl as it slowly drains! All they provide is bath soap and shampoo. No toothpaste.
Now the «Kitchen». Kitchen has an electrical range that is preset to a medium heat level. You can turn it high, but it won’t go hot as needed. Had a tough time cooking eggs. The microwave was just as bad also. Took three minutes to heat up coffee from room temp. The kitchen comes completely bare. There are no dishes, utensils or cleaning supplies. You have to request them from the front which I did, and they still didn’t bring any cleaning supplies. I had to go buy dishsoap, paper towels, and sponge on my own. No toaster, no coffee pot. No toaster, no coffee pot, no cutting board, knives, etc. All have to request them from the front desk.
The amenities for the room were just as spartan. No worthy cable to speak of. They had a handful of channels. At least they had AMC for Fear of the Walking Dead! Internet was free but shotty. Cannot stream video like Netflix on their «free wifi». If you want high speed you have to pay for it Which was all know hotels like to rape you on such services.
Be advised there is no room service for stays under a week. Room service is provided on a weekly basis. If you want fresh sheets or new towels you have to bring your used and wet towels to the front desk person and hand them over. There they will do an exchange and you will carry them backup to your room and change your own bed. Don’t forget to take out your own trash also! Have fun walking over to the dumpster. It can be a workout if you are on the upper floor like I was. The bath towels are like used shop rags. Be careful drying off your personal areas because it feels like taking a scuz brush to them. Be gentle. :)
The AC unit needs a major cleaning. Apparently they don’t clean them on a routine basis. I understand that you don’t need it everyday, but on a routine level that should be something that is absolute. Looking at the vents it was caked with dust. It looks like it hasn’t been touched in years. If you allergic this might be a huge problem.
THIN WALLS! I can’t stand thin walls. This place is a cardboard box. Be prepared to hear the TV in the next room. You can hear conversations while you are trying to go to sleep, and showering and flushing their toilets. You will be either awakened or not be able to sleep due to people walking around on the unit above you. Thankfully it didn’t happen to me, but I’m positive you will hear people having sex in the next room also.
One positive that I can say about my time here is that the bed was very comfortable, but that’s about it.
Looks are deceiving — From the outside and company logo, the hotel looks new, and well — maintained. It’s contemporary, yet functional styling looks as if it could be an affordable version to compete with Marriott’s Residence Inn’s for people that are looking for an extended stay. Once you get inside its a different story.

Flees. That’s the one word that you need to know about this place. There are flees there. the floors are disgusting looks like it the carpet is rarely vacuumed. My husband got bitten all over his legs from flees there. We decided we needed to leave. The guy at the desk told us we needed to call in the morning for a refund. We left the hotel and stayed at a normal one. that morning we called for a refund and they refused to give it to us citing that there is no proof.
DO NOT NOT NOT GO HERE.

It’s been a while since I’ve reviewed a hotel establishment, but I felt strongly about writing something about this Extended Stay (located in Yorba Linda).
My fiancée has had plenty of visits with this chain establishment and it is because of this she chose our stay here. Unfortunately, this particular establishment does not live up to her sisters in the LA area.
Our first complaint came from the miscommunication in making reservations over the phone. Firstly, the operator stated that the branch we originally wanted to stay in was completely booked (Imperial Highway); which is understandable. What was confusing is that when we booked a stay at their Yorba Linda branch, the operator kept giving us directions to the Imperial Highway branch to check-​in; even when we asked repeatedly if it was correct. Of course, upon arriving at their sister branch, they were full and we had to ask for directions to the Yorba Linda branch.
Secondly, we made reservations for a Non-​smoking room with a King Sized bed; only to check-​in and find our room had two twins. This was just NOT good business for us. If they didn’t have what we requested, we should have been informed BEFORE we checked-​in and traveled to their hotel.
Objectively speaking, I will continue this review with a professional demeanor and omit as much emotion as possible.
That being said, upon arriving to their hotel, the parking seemed a little inadequate for the size of the building. But we managed to find two spots towards the rear. On a side note, we did realize that the vacant lot that was adjacent to their property was cleared and fenced; this may mean they are expanding I hope.
We entered the hotel and didn’t see anyone at the front desk and so we waited patiently for about 2 minutes. Then I began looking for a means to summon assistance and noticed there was no bell. After closer observation, I noticed a small button located on the front-​desk itself. While it had no label indicating our authorization to using it, I figured what could be the worse that could happen. Ta-​Da! While this may sound trivial to most, I’m not one who likes to tinker with the unknown and so, I’m figuring that if the world-​accepted [bell] isn’t available, the least they could do is have the button labeled «Press for Assistance». At least the guest service at the desk was friendly.
We had a room on the 2^nd floor and the hallway smelled «interesting». Perhaps a mixture of smokiness and funk…
We found out our room didn’t have the bed size we requested and called the front-​desk, only to find out that we had no other options. In addition, their brochure online indicates that the room has a Fully-​Equipped kitchen; my fiancée normally chooses this hotel chain for this specific reason. We actually had to call front-​desk to request plates, cups, cutlery and the coffee-​maker because our kitchen was bare (minus the microwave and fridge). This delayed our ability to prepare dinner by about 20 – 30 minutes.
As for the room itself, the layout is identical to its LA branches. But I was unhappy about the location to the power-​outlets in relation to the beds and there was only local channels available on TV. Also, you can hear EVERY footstep above you and the walls were «thin»; if you catch my drift.
In the morning, their continental breakfast consisted of muffins, oranges, hot-​water, coffee, coffee-​mate and I heard there was oatmeal at one point. I’m accustomed to being offered boxed cereals, milk, OJ, bagels and condiments in most of my hotel stays.
Overall, this stay was just a big disappointment; especially for the pricing. My fiancée explained that this hotel stay was the most expensive she’s encountered and she has a traveling occupation.
My guess is that they can get away with it because of the demand for hotels in the area (a very industrial sector in an affluent county).
My opinion in the end is, if you MUST stay in the area, choose this particular hotel only as a last resort.

Never had a problem with this place until this morning when the fire alarms went off at 5:30am…then off. No call from front desk or anything about what to do. Everybody was in the hall like «what do we do?». My bf said somebody told him «some guy pulled it because he had an emergency» when he went outside while i waited with my 5 month old son in the room, sleeping in his car seat because he’s not usually up right now. And that why this post is from 5:50 in the morning, no longer sleeping… wish i was…
Can we at least get coffee? Hahaha

Extended Stay gets ten thumbs up; only I don’t have five hands. The staff is accommodating and they are willing to assist personal request, as they can.
Few minor items that are not so super entrance doors to the lobby not very user friendly, especially when traveling with suitcases, also the grounds can be cared for a bit more. In summation the accommodations in the suite are good, the mini kitchenette is fantastic.
Recommend coming alarming your vehicle.
Superb service from Executive Hotel Manager Connie Richardson when you check in and upon exiting.

Very clean rooms, super discreet location exceeded any expectations I had before check in.

Having only stayed at an Extended Stay once, back in October of 2013 over in Phoenix, AZ. I had a bad impression going into my stay. The bad reviews on top of the now distant memories of mold, clogged sinks, and hard beds really had my expectations low on what to expect. In fact, I only chose this location because due to my bad experience I had a free night voucher I had to use up.
I went here because I was in town for a concert at The House Of Blues, and decided to make three nights of it. When we pulled up we (fiancé and I) were a bit upset about the parking. It was 7PM and we had to park all the way in the back. But that is really where the complaints end.
I checked it, and the lady who checked me in was so friendly and polite. She put me in room 217, gave me my kitchen package (which you need to ask for if you want dishes, and things to cook with), two keys and said if I needed anything more to come down and ask. I went to my room, did a quick look around and then went back to my car to unload.
We quickly noticed while we had plates and silverwear we didnt have pots or pans. We also noticed that the king bed only came with 4 pillows. I guess 4 is enough for most people, but I’m just accustomed to sleeping with 3, and so is my fiancé. So on our way to dinner we asked if we could have 2 more pillows and a pot and pan. Both these requests were responded to with a smile and didn’t take more than a few minutes.
The room was perfect. I am 5’11″ and was able to lay in the bathtub to take an actual bath with out my legs being bent. There was no mold unlike the last location I went to. When we cooked in the kitchen it did produce a little bit of a smokey haze, but once we opened the window it seemed to fix it. The bed was a little firm, and we noticed it had a mattress topper on it, but it was not overly firm to the point where you could not sleep well.
I am now planning on coming back to this specific location in March to celebrate my birthday, they have won me over as a customer at this location.

This is a beautiful and clean hotel. I’ve stayed here twice and I was always impressed with the amenities and staff. Last night I stayed again and this morning when I went to brush my teeth I awoke to black water and sediment bubbling up through the sink drain that smelled like burning hair. I would’ve given a five star review otherwise. They didn’t offer a discount, comped room, or coupon for the next stay, which is disappointing.
My room did smell like dog. Not a dirty dog, more like dog shampoo, so like if someone bathed their dog in there. I don’t mind though, as I have a dog and I’ve had to stay in a hotel with my dog before. Just something to note. The basic wi-​fi is free, and it streamed Netflix without buffering. But for more bandwidth and speed they ask for $ 3.99 for a night, $ 9.99 for a week, and $ 19.99 for a month, for unthrottled internet.
The beds are comfortable, rooms have two burner stoves, microwave, coffee maker, full size fridge, ironing board, iron, dresser, and closet. The queen and king size beds both come with four very nice pillows, which I thought was fabulous. No more rock, paper, scissors for who gets to take the third pillow like with other places. Over all, I’d recommend this place.

Stayed here 2 nights, and it was «A-​Ok» It wasn’t fancy or extravagant, but it did the job.
It’s in a nice area though, Yorba Linda reminds me of Dublin/​Pleasanton/​Crow Canyon Area here in the Bay Area.
There are A LOT of stores and a Chick-​Fil-​A close by. It is very convenient for those who actually have an «EXTENDED STAY» thanks to the full on kitchen pretty much. So for those who are always making sure there is a fridge and microwave, you do not have to worry about missing those here. You get a FULL SIZE fridge that actually works well, not like those small fridges in other hotels.
The room is very roomy, and they advertise that all the rooms have been renovated. Well it is more updated, but it is nothing that will blow you out of the water. To put it best it does the job. It has a 32″ LCD Widescreen TV, which is small for how the room size. I can’t recall if it even actually played HD content though.
Now some important stuff. The air conditioner was functional. It worked well, very well actually. I’ve heard noisy ones before. I would rate the AC noise to be average. The room is generally clean from my untrained eye, but I’m not an inspector who brings magnifying glasses and a black light. The bed was comfortable, but I’m not too picky. My significant other did not complain either. The sheets were ok. I’ve had worse, but also a lot better. The pillows were also doable, but definitely had better and more where only 2 were included in this bed.
So why the minus 2 stars? The hotel is fairly quiet from side to side, but I could hear the noise coming from the room above us. The walking and moving was so evident. Who knows, it might be because the people above were giants and every step was obvious, but it could be bothersome especially if you are trying to sleep. The other negative is because I don’t know how the house keeping works, but they did not clean our rooms on our 2 night stay? There was no door sign or anything that said do not disturb and our room never got clean. There maybe a process, but it was not common for me to know or was never informed by the front desk. Some other minor complaints were the lack of bathroom amenities. You have to personally ask the front desk for shampoo and other things. Why? I don’t know.
The staff was very helpful though, actually make that the only guy there that was working at the time in the front desk. He was informative and helpful. He helped me print out a document at no charge.
**YES WIFI IS FREE** **There is no all out continental breakfast, but they have a «grab and go» type breakfast included**
Overall I would not hesitate to stay here again, and I would recommend it as well if the negatives I mentioned are something you can deal with.