Masterpiece Pools & Spas

These guys did a pool refurb for me a long time ago. At the same time, they added a new spa.
I now have a crack in my pool, near where the new spa was built. I’ve been told it is very possible that the spa contributed to the crack. I know we have earthquakes and land movement, but the original pool was built in the mid-1960’s and never had ANY cracks before.
Worse, these guys do not return phone calls. They’re great while a job is in process, and they want/​need your money, but the followup afterward is very, very bad — might as well say it is nonexistent. Because it is.
I don’t recommend these guys, there has to be somebody in this business that actually returns phone calls.

Masterpiece put in my pool, spa and rockscape/​waterfall/​slide. They did a fantastic job, all the subcontractors were skilled and completed on schedule and within contract. I made a correction to the heigth of spa rocks– which caused some demo to correct. No problem– they said I have to be happy with it. Mike, the owner, is hands-​on, honest and a nice guy.
A great experience and I highly recommend Masterpiece.

We are almost done with our new pool build with Masterpiece and I’ve been itching to share our great experience but wanted to be prudent and wait til it was done in case a «gotcha» came up. We did have a «gotcha» but it was from the city of Pasadena, not by the hands of Masterpiece. And Mike went way above and beyond to fix the problem with the city, acting as a GC not just a PB (pool builder). The problem was with our perimeter walls which isn’t part of his pool build, but he really worked hard with the city and his fencing subs to get us through the issue. It could have cost us an outrageous amount of unexpected costs and involved surveyors, structural engineers, angry neighbors, etc. if it weren’t for Mike’s efforts. My husband and I find Mike and Ron to be stand up people, reliable, honest and very skilled. They do high quality work and are easy to work with and trust. All of Mike’s employees and subs have been friendly, considerate, skilled/​artistic, clean and sincerely dedicated to Mike. As with all construction projects you have to be a bit patient. They’re busy and you have to expect the unexpected. But they’re not going to let you down and they haven’t made us wait a long time for return calls. The hard work we put into evaluating pool builders has paid off. We hit the jackpot with Mike and Ron.

Mike’s company did a great job on my pool, it went up in 6 weeks as promised. I was not happy about the extra bill of $ 1100 for additional cement not included in the original price as I did not ask for any additional cement. The initial price was discounted, so I paid the extra amount.
I agree with the other reviews that it was very difficult to get them to come out again when there was an issue. For that reason, I lowered my rating to 3 stars.
I left a message Wednesday morning to get an estimate for pool cement repair, but still no return call. It amazes me how they get any business at all.

Mike did a great job on our pool and spa back in 2003. Had them back over the summer to acid wash and repaint the faux rocks. But, good luck getting Mike or Patrick or Ron to call you back when you tell them there is a problem with their work. No, I would not recommend them to anyone.

Mike’s team is currently constructing a pool and spa nearby and his workers have caused damage to one of our cars. Mike took no responsibility for the incident and has not been forthcoming with providing me the necessary insurance information to process a claim. To further complicate the matters, Mike’s onsite foreman, Pat, takes on a passive role and has only stated that he can not help me because he is not the owner of the company.
I would not recommend this company.

Great work. Mike really helped out and was a really good guy. Thanks.