Vinjon’s Kennel

My dog came back from this kennel in absolutely terrible condition. He was there for only three days and came back reeking of urine. Once we got him home, he couldn’t get his fill of water– he couldn’t stop gulping it down! It was really hot this weekend, he could have had much worse! Never, EVER taking my dog here again. The only thing as bad as mistreating a child is mistreating animals.

I think my dog had heat stroke after leaving here. Dog was thirsty, super tired and seemed worn out. I heard they let dogs out in sweltering temperatures and I now think that’s true.
They also will take your dog clear to chino to their other facility without notifying you!!!
I think that’s very wrong. Take care of your pets… go somewhere else!

This place does not deserve any kind of star!!! DO NOT LEAVE YOUR PETS HERE!!! We’ve left our dog here for four or five days before with no problem but upon return from a 14 day trip we were in complete shock to find our dog totally not himself! He was tired, afraid, sad! We were told he cried a lot and that we shouldn’t bring him back! We thought he was just upset because of the long stay. Then we noticed blood on his paws and the insides of his hind legs. He had to have stitches and antibiotics! What are they doing to the pets here!!! If our dog was crying or not cooperating why didn’t they call us or our emergency contact? Our dog is in the emergency room and our hearts are broken!

I went to Vinjon’s Kennel for information and a tour, as I was looking for good care for my pet when we were away. I was denied a tour, or even a quick look behind the front door because I had not arrived during the hours of 12:00 to 5:00 on weekdays.
What would you think if you were turned away from your child’s school or classroom because they only allowed outsiders during certain hours? Suspicious, yes?
There are lovely grass areas to the front and side of the facility with inviting wooden toys to climb on or run through. It turns out that the dogs never get to set a paw there; they’re just for show.
Additionally, if you want your pet to get out of his or her cement run — easier to clean than grass — for a few minutes a day, it’s an additional charge. No walks. No playtime. Cement prison.
No thank you.

Our beloved dog died 2 days after we brought him home from this kennel. Something happened to his leg while in their care and he was sitting on his injured leg for 3 days and nobody apparently noticed or helped him. He had urine burns all over his body from sitting in his own urine because he couldn’t move. His leg was in such bad shape and he was in the same position for 3 days, that he became paralyzed and swollen so badly that it became infected and the 3 docs we begged to help us couldn’t help him get better. Vinjons never called me and simply carried him out after washing off his urine with a blank look on their faces. After contacting Vince Jones, he blamed us for leaving an older dog in his care. He offered to refund us — but he never did. His reason was that there was a bad review on Unilocal from us. There wasn’t. But now, there is. NEVER TAKE YOUR ANIMALS HERE.

I have worked here in the past and used to get my dogs groomed here
Grooming: Grooming here is spotty. They usually do a decent job, but the last few visits they don’t seem to listen to what I ask them to do. The last two times I have asked them to NOT shave my dog (labradoodle), that I want them to have a trim. Of course that request was ignored. My other dog (golden retriever) gets mats behind his ears. I have specifically requested that they remove those mats. They of course, did not. The cuts are always uneven, they shave way to close to the skin (thankfully no open wounds, just irritated skin), and they make excuses as to why these things happen. I’m sure some of the reasons are legitimate, but I didn’t pay you to hear your excuses, I paid you to do your job, and apparently doing it right is a challenge
Boarding: FOR THE LOVE OF GOD DO NOT LEAVE YOUR DOGS HERE. I have worked here before doing the boarding, and compared to other places I have worked, Vinjons is by far the worst. Dogs get little to no attention, hardly any care, and they get bedding when there’s time to pass it out (bedding = old beat up towel with holes). Some of the cages are nice and roomy, I do admit, but the ones that don’t get the outside «deluxe suite» get a little cement cell. They do get to have the cell opened up to the outside, where they have a small dog run. Feeding and medicine is taken care of thankfully, they make sure the animals are fed on time, but that’s the most of it. When it was winter time, the place was packed, there wasn’t enough «bedding» to pass out. They do clean on a regular basis, and as far as sanitation is concerned, they do alright, but compared to the 3 other kennels I’ve worked at, this place is no good. The playtime session is utter BS, they just shove the dogs into cages next to each other, that’s the extent of it. The prices are good, but the conditions and promises are not.
I would personally recommend «Camp Bow Wow» for your boarding needs. The conditions are good, the staff are well trained with animals and how to handle them, your dog gets to socialize with other dogs, much more one on one time so your dog gets the attention it needs, on top of better sized sleeping quarters and a bed for every odog. No grooming here, but they do bathe and trim the nails
Oh, and to cat owners who board your cats, nobody likes you. Your cat hates every second of it and we do to

Vinjon’s has been in Southern California since 1971. They are part of the local foundation in this area. I have been using them for grooming and boarding for years and have always been happy. Its family owned and operated. I would recommend touring the facility and talking to the staff to put your mind at ease. Prices seem to be consistent with like businesses in the area.

Have been taking my dog here nearly 4 years. Wonderful experience. My dog is healthy and as happy as he could be.

We had a poodle that we used to take here and they used I be good but they’ve really gone down hill. We brought our two new poodles there and I was not happy with their hair cuts. When I asked them to fix their hair both the girl in the front and the groomers had a lot of attitude. They were extremely rude. While they were fixing our boy dogs hair cut the groomer kept pulling on his facial hair. She pulled his beard so hard that his back paws lifted off of the table and he Unilocaled! I was standing right outside of the window and I witnessed this, I can’t image how they treat the dogs when the owner is not standing there! On top of the mistreatment of my dogs, the groomers and the girl in the front kept telling me that the information on the card did not reflect what I was asking for. It was extremely frustrating spending over $ 100, not getting what I asked for, and than told what I wanted was not on «the card»! I mean forget the freakin card and just fix their hair like I’m asking and don’t take your frustrations out on my dog! That is not ok!

My maltese puppy developed an ear infection after being groomed here. The bill came out to be $ 213. Never will I take her here again.
They even have a check list and marked that they cleaned and checked her ears. Dogs with floppy ears need to have them dried after a bath, because their ears will hold in the moisture and bacteria will grow.

I was very excited about this grooming place because so close to me and they seemed to really care for my dog. Unfortunately, I won’t be going here any more. His side of face under his left ear had deep razor cut which I didn’t find until one day later until it started bleeding again. All they told me was that stylist accidentally «nicked his pad» and was taken to the vet. I was given oral antibiotics which I was little suspicious of giving it to him unless he is seem by his own vet. It’s been five days and it still bleeding. I need to take work off to take him to his vet. I am so mad that stylist didn’t say anything. I do not recommend this place unless you want your pet to come back with deep razor cuts.

This is one of the best grooming places in Southern California. I’ve been taking my dog there for the past year and I’ve had such a great experience. The customer service is amazing, and my dog loves going. I always prefer the manager Mary to groom my dog because she is very skilled and truly loves animals. Most managers are fake nice that you meet these days but she is very sincere and takes pride in her store.

I honestly thought Vinjon’s killed my dog Tuesday morning.
I have been taking my dog here for a couple years, but he has never stayed for longer than ~5 days. Spring Break was the last time. After a 10 day stay, I picked him up and he was not his usual happy-​to-​see-​me self. I assumed he was just mad at being left at the kennel; no one mentioned that he was ill during his stay.
12 hours later, he could barely walk. Had to take the stairs that he usually BARRELS down one at a time, and couldn’t jump on to the bed, sofa, or into the car. An emergency trip to the vet revealed severe dehydration — he received fluids, antibiotics, and an antimotility agent for his tummy.
When I called to talk to someone at Vinjon’s about this (I paid for 2 playtime sessions a day and my dog obviously was NOT playful, plus… it would have been nice to have a heads-​up that he was sick so we could have gone to the vet that day when they were actually open!), I was told that there was no manager on duty, but my message would be relayed. I still haven’t heard from anyone 2 days later.
If you love your animals, do not leave them here…
Seeking a Pet-​Sitter,
Patti

I’ve been taking my dog here for 6 years. Their prices have gotten higher and their attitudes worse as the years have gone by. Today was the last straw. They tried to overcharge me and then got an attitude with me when I caught them. I’m done with Vinjons.

The last time I had been to Vinjon’s was a real disappointment. I took my beautiful black and white Persian Cat to be groomed, when I picked him up he had a Lion Cut which was not what I asked for and I was horrified to see my beautiful cat looking nude! It has been a long time since I’ve been here and will not return for absolutely any reason! My Cat did not need a «Lion Cut» he was not heavily matted and all I asked them to do was cut the hair on his belly so it would help him to keep cool in the summer. It has taken years for his coat to return to normal!

I have been taking my dogs to Vinjons for the past 10 years. About 4 years ago I got a shitzu named Munchie and another shitzu named Noodle a few years after and my obvious place to bring him was Vinjons. On top of being very close to my house the staff is very sweet and they also address all my needs, as I am a very picky dog owner! The only reason I am not giving Vinjons a 5 Star is because I have to ALWAYS tell them to not give my dog the «mustache» look or the «brim» look on the top of his head. I politely always ask them when I drop off my dogs to give them a round, teddy-​bear face. Even though I make it a point to say this every time, without fail I show up to pick up my dogs and they are NOT done the way I like them. I do ask them to fix the dogs and they cut them to perfection and I am on my way. I wish I didn’t have to correct them every time but I think the cut they do on my dogs is what most people ask for so they are used to doing it. All in all this is an excellent dog groomer with clean facilities and great staff. My dogs always come home squeaky clean :)

We had been going here for years, however the new management is TERRIBLE! Poor job grooming, not good treatment of the animals. My dogs recently started shaking when I would drop them off for a bath. They shaved my dogs tail completely off… American Eskimo, will take years to grow back. Stupid me believes that everyone can make a mistake, went back again with my other Eskimo and they did it again, cut hers off too! She looks terrible, and I had left explicit instructions wash only NO CUTTING! We won’t be going back… EVER!

This place is dirty, smelly, and the dogs smell like dish soap when they leave the salon. I get an awful feeling about this place when they have «scheduled» tour times. Why can’t I have a look when I want to? And the counter lady is rude. Don’t waste your time, there is a perfectly good kennel down the street that will let you have a look in their kennel no matter what time you walk in.

I’m having to re-​edit my review for Vinjon’s. I brought my dogs here for many years because of the cost, proximity to my job, and their obvious care of my dogs. Things began to change a few years ago. Their communication skills and client notifications (or lack of therein) was the first clue that something was wrong. I sat waiting outside for half an hour (or more) on several occasions because employees were late, or I was not notified of an opening time change.
My second clue was that they had a notation on one of my pups’ charts that he was «aggressive». He’s a terrier for goodness sakes… they’re all a little crazy (BTW, his current kennel has no «aggression» issues with him… just sayin’). Some dogs require a little more patience than others, and they don’t seem to be all that patient with their clients (people and animals alike).
My last clue that it was time to find a new kennel was when I was told that I HAD to have them bathed after kenneling them. What? That’s additional $$$ on top of the bill for boarding. Normally I just take them home and pop them in the tub, and save myself some dinero. I was told, «They get so dirty during their stay and we just can’t allow you to take them home in that state.» Hello??? It’s my car! If I’m OK with a dirty, filthy dog in it, then that’s my choice!!! Oh, and BTW, at their current kennel, there is not an issue with them coming home filthy. I don’t know what they do differently, but my pups are fine when they come out of their current boarding spot.
At this point I could not recommend this kennel. The employees are not people or dog friendly (although they say they are). You are charged for every nit-​picky thing (snacks for dogs during boarding, bringing toys in with them, mandatory bathing after boarding). I’ll stick with my current kennel, even if it means that I have to be late to work when I drop them for the day.

We have been taking our girl here since we had her for the past four years. The kennels are inside/​outside. Meaning the dogs have access to the outside where there is a gate and they can run within their own fenced area. Kennels vary depending on the size of the dog. So they can sleep inside where the air is monitored and have access to go and see the light of day and pee out there. I have visited other kennels where the dogs are pretty much trapped inside and it just looks too dark and lonely.
They can see no one but walls. It is just wrong.
You can take your own food or they feed them Science diet. You will pay extra for your private diet. WHICH… the last time my girl stayed there she came back home with 3 of her cans and I know she must have eaten BUT… they gave her Science which gives her the runs. Not a good thing if your dog has a SPECIAL DIET. I will be talking to them about that.
She does get groomed there also and they do a fine job.
It is 5 stars because I believe in cage free and this is the closest to cage free I can leave her. There is a place in Riverside but my girl is a Border Collie and she starts herding all the dogs running around (her nature) and the dogs get pissed at her. So, I am grateful for the set up Vinjons has as she gets to see the outside.