OK, so the tune has changed, unfortunately. The plumber came and fixed the leak, and despite several calls over several weeks Basement Waterproofing Solutions has not come to our home to complete the job they started. When we spoke with David two weeks ago to ask that he come out and finish the job, he indicated that he was really busy that week but that he would be out the following week. The following week came and went. On the Friday of the week they were supposed to be out, we called, and have been calling daily since then(4 days), all to no avail. Whereas our calls to David used to be returned within the hour, it’s now been four days and four phone calls, and we haven’t heard a word back. I think the problem is that we paid them. Since we thought they were so wonderful, and because the job truly was 99% done, it seemed fair to pay them. So we did. But now they won’t give us the time of day.