Cbrd Speed Factory

I’ve had multiple bad experiences with this company. They don’t return phone calls at all, and only return emails once in awhile. I called the company on 10÷6÷15 asking for an appointment to come in sometime the next month in November (so they were given ample notice) to have a new turbo installed and get a dyno-​tune, and I never received a single phone call back. After my phone call went ignored, I tried sending an email and got a reply back saying they were very busy and would contact me in 1 week to set up a time to come in, but that week came and went and I still never heard back from them. I tried following-​up with several emails after that to see what was going on, and I haven’t ever received another email from them since that time, and it’s now been 4 week since I first contacted them. This is not the first time I’ve been treated like this by CBRD either, the same thing happened a few years ago, but I decided to try giving them a second chance (big mistake). Apparently nothing has changed since that time, the level of Customer Service and total lack of follow-​up is still some of the worst I’ve ever experienced from any company that I’ve ever dealt with in my entire life. I’m a Businessman myself, and I can’t imagine treating my Customers as badly as CBRD has treated me. If I could give them zero stars I would, but unfortunately it’s not an option.

The hubby wanted a tune and a thorough check on his evo. This place was recommended by another evo-​owner friend and also because they’re known on the forums. They make some of their parts here in their own garage. So far, the guys here seem very knowledge and most importantly, they’re not snooty. My husband asked for recommendations regarding the evo and our new location (we moved from NorCal to MD) and they really told him everything there was to know (oil, gas, elevation, etc).
We took her to a tuner down in SoCal (fifty one fifty racing) and

THESE GUYS KNOW EVOS! I don’t think there is a single shop in this country that knows evos as well as these guys. I’ve taken my evo to many shops over the years and this shop is the only one where I can say my money was well spent. Whatever problems I had with my evo that were caused by other shops’ work were fixed by cbrd. I honestly don’t get it. I am always amazed at their timeliness to get my car done and how they actuall FIX my car’s issues. And I mean completely fixed. I’ve never gotten my evo back from them without being completely satisfied. I’ve never gotten it back with some kind of miss, tick, knock, bad idle, boost leak, nothing. You get what you pay for. Admittedly they are a bit pricey.
As for the guy with the gtr, I don’t know a single person there and my car was never on their show-​room either. They didn’t guesstimate and they definitely weren’t snooty.
I would never rice-​out my evo with a bunch of lame stickers, but I would have no problem slapping a CBRD decal on her. Like I said, you get what you pay for and the money is definitely well spent!