Sears Roebuck and

Sears has gone down the tubes! I will NEVER step foot in a store again. I bought a refrigerator but turned down the $ 70 delivery fee (I live 3 miles away).
3 days later, I called to see if it was in, No one would answer the phone. I got transferred to a call center out west. No help there, even the national Sears call center couldn’t get anyone to answer in the store, even after I asked for the store manager. I had to go to the store to find out if it was in. It was. I brought it home and guess what? It didn’t work. I called the store to speak to a manager, no answer. I called the service number and asked them to pick it up and deliver a working one. They said if I didn’t pay for delivery, then they wouldn’t help me. I asked for their manager and they said none were working. I lugged it back to the store, returned it and explained my experience. They asked if I would like to exchange it. I laughed and left.
I just ordered a comparable frig on
. Same size, $ 85 less, better reviews, better energy efficiency and guess what, NEXT DAY FREE SHIPPING. Thank you Sears for forcing me to shop around (I had been a loyal lifelong customer) NEVER AGAIN WILL I SHOP AT SEARS!
On a side note, the employees working the floor were very kind and helpful as was the call center on the first day. (Not the service call center that I called later)
The management stinks, the telephone system stinks and evidently they do not stand by their products anymore. Another great American company going down the proverbial toliet.
Go elsewhere, anywhere but there! Buyer beware!!!

Still THE place for vacuum cleaners rated #1 by consumer reports and the supplies to go with them (bags, filters and parts).

Decent Sears. I’ve been in better and I’ve been in worse.
Great baby clothes — often you can find great deals.
As a plus sized woman, I’m not a fan of their Women’s clothes. They are a bit matronly and old farty.
They have a decent auto center and portrait studio.

How many times does it take Sears to fix a dishwasher? How many appointments do they miss before they finally show up? We bought an Electrolux Dishwasher from this store and it has broken down every year. Every time it breaks down it takes Sears (3 or more visits to complete the job.
Now they just cancel appointments

Sears is a great store in general. It was once said that if you only had one credit card and it was a sears card, you could buy anything you ever needed. That’s probably not true anymore, but Sears was the place to go before there ever was a wallmart, target or Costco. Customer service is great. My last visit I wanted a weed wacker that was sold out, they gave me the more expensive model for the same price. They also back up their products.