Staples

I m giving 5 stars to the printing department. (If I could give a negative number of stars to the store, I would) The printing department is fantastic. Even with 6 people standing in line for sometimes non simple transactions (2000 brochures, with edits, for example) the staff are STELLAR EVERY TIME. The Staples model appears to be to understaff and overwork and they just do a fantastic job. I go all the time for printing needs 24×26s BW and many things, scans and big ones.
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The store — office supplies — well, its Staples at its worst. More than 50% of the time the price shown on the shelf is completely different the price you rung up for at the checkout. Compounding (not crompounding forgive the pun) it is the long wait. The last times I have been there each and every customer has to pick through each item with the cashier to figure WHY the bill is so high, and why it’s ringing up that way. So we’re talking 5 minutes or so for each customer.
The cap it all — spending $ 1000s there over the months — I wait while the two customers ahead basically say they re being ripped. After some time I make my single purchase this time (and pay) — I need to open it can I borrow some scissors. NO. I walk over to a desk and use some. SHE STOPS ME you cant go there. I cut the difficult sealed package open. I continued on out of the store.
But I turned back. Something had to be said. Which was — you keep me waiting EVERY TIME while customers tried not to get robbed by the mis pricing and deception — and then, spending $ 1000s of dollars, you tell me off for using some scissors? How dare you. You are a bunch of thieves. All the customers in the line laughed. I said right, that’s it right? — they all nodded. Some aggressive staff gathered around the cashier. I said no, I m saying what I m saying. You are a bunch of robbers. And off I went.

SERIOUSLY ! When you thought it couldn’t get any worse! I bought something online and had to return it so I went to this Staples (my mistake.) When I got to the cashier her name is Alisa, she told me «Oh! An online return? This will take about an hour.» Really I said. Well at least 40 minutes said she. Now it was obvious she wanted no part of this. Furthermore, she went on to say; «I’ll have to call somebody and it will really take a long time.» No problem I replied and I took out my trusty smart phone stop watch and hit start. It took all of 4 minutes 36 seconds. The assistant manager (Dawn) had to approve it and while she was there I told her what happened and my question was; «Is this the type of employees you have, ones that spend more time trying to get out of work than just doing it?» Dawn (another idiot and that’s being generous) rolled her eyes and walked away. I then had a talk with the manager who said he was sorry and will get this place ship shape in no time! REALLY !? !
One star is way too generous, this place is a –5.

It’s January 2^nd. No big sales going on at Staples, no crush of customers, so there’s no reason to accept lousy service there. One checkout line open, with a nice but clearly not-​up-​to-​handling-​customer-​issues fellow checking out (supposedly) a growing line of customers. No other sign of another checkout line opening. At last, the manager (Patricia?) showed up and another line opened, but the manager got cranky about being asked to make change for the newly-​opened line. Hey. I understand cranky. *I* was cranky. But I don’t think managers should air their issues in front of the paying guests. Makes me crankier.
Staples has managed to drive out all the mom-​and-​pop office supply stores in the area, and then gives customers lousy attitude. Gotta be another answer. Hey. How about offering service with even a mild smile?

Ordered my banner September 28^th… guess what? It’s still not available. First reason– ran out of outdoor vinyl. Second reason– Machine is faulty. Today I was given a third excuse– they ran out of ink. Seriously?
I needed the banner for this past Saturday. I could have purchased a cheaper, better quality banner online but I was in a time crunch and was excited to learn about staples’ store pickup.
Now I wish I just purchased the banner online. I get mistakes and I know sometime’s a store can accidentally run out of supplies, but now I’m being given the run around.
AVOID THIS STORE! This will be my first and last time ordering from staples.

Aigh, where to begin. When you call this store, no one ever answers… ever. When you visit the store, no one is ever available to help and the phones are ringing off the hook. Their copy center never has orders ready at the time they promise and has sent me to Mt. Kisco for copies on more than one occasion. I’m not sure they’re short staffed or just don’t like customers. Don’t particularly love coming to this location. Try to go to the Mt. Kisco store as often as possible.

It seems that more and more name brand items are being replaced with generic «Staples» brand merchandise. Not always the same quality.

Works just fine for most office needs, and for those items not in the store, i have found that if you ask the staff for help, although they seem zombie-​like, they are eager and helpful.

Out of all my siblings (there are four of us), my mother chose me to accompany her on an early morning Black Friday trip to this Staples (yes, I know). While I was expecting a terrible time, with people clawing each other for computers and scattering office supplies to the wind, that did not happen at all.
Upon arrival, there was a spread of Dunkin Donuts coffee, bagels, and donuts that they provided for customers who were waiting outside the store. As a college student, I understand the value of free food, so that was awesome. At the very least, I could munch on a strawberry frosted donut while people torn each other apart for a crappy PC.
But inside, it was neat and orderly! Deals on electronics were clearly marked and laid out on special tables or in large bins at the front of the store. There was a line for customers to receive tickets for the computers specifically from the front page of the Black Friday advertisement. A kind employee helped my mom and I figure out that she should not be in that line, got the computer for her himself, and then took time to help her choose the warranty.
The line for check out was slow, but it was also clearly marked and regulated by another employee. They held our computer behind the register until we were done shopping.
All in all, it was a great experience.

I am writing a review for Staples. What is this world coming to?
When you’ve spent your entire paycheck on Adobe software and printing supplies, hoping and praying that your creative savvy will get you an acceptance letter to a top MBA program… then yes, I am allowed to write a review for Staples.
In all seriousness, I have to commend the managers and staff here for being a tremendous help with respect to the «creative» portions of my applications. There sales where the prices of my software and little Canon Selphy printer were competitive with NewEgg*.
The custom printing department was also a tremendous help when selecting card stock and helping to field such a one-​off request. I couldn’t even find a hobby/​gaming shop in the city to help me, but these guys did.
And when I couldn’t find ink cartridges for my Selphy? A sales associate gladly led me to CMYK to my heart’s content*. When I was an idiot and bought clear contact paper instead of white? A sales associate made the return process fast and efficient.
* Sometimes I pretend that I am 1337.