Dodd Rv

If you are traveling and need help, don’t even think about getting any unless you make an appointment. Receptionist is friendly, but for our 2016 Forest River Wolfpup — leaking sink plumbing we needed an appt. even though we are on the road. Shorewood RV in Minnesota would be appalled that my husband couldn’t even ask maintenance some simple questions.

I bought a used travel trailer from Dodd RV this past summer. My salesman, Scott Hudgins, was great. He had all my paperwork in order and he even repaired the stairs on it HIMSELF. The service department did a lot of things that I did not expect — like replacing the battery, caulking the roof and some rewiring. The service manager Joey told me «don’t worry about it» and didn’t charge me. Great experience all around– Thank you!

We just got our RV back from Dodd RV, and it was such an unpleasant experience, I will never be going back. The problems were numerous, including:
* Incredibly poor customer service: their story seemed to change every time that we spoke with them — it caused us to completely lose trust in them
* Repairs: they did not repair the problems that we brought it in for (but still charged us almost a thousand dollars)
* Time: It took them nearly a month to return the RV to us
We made an appointment five weeks before we took the RV in to ensure that they would be able to do the repairs in a timely manner. When we arrived, and asked them to repair a surging generator and a refrigerator that wasn’t working on propane, they told us that they would have an estimate to us by the end of the next day, and could have the work completed by the end of the week. It was 12 days before we could get an estimate out of them, and 3.5 weeks until we could finally get the RV back to drive it off of the lot.
Every time that we called them to check on the status, the story seemed to change. Everything — from the specific problem, to the status of the parts that they had ordered — seemed to change depending on the person with whom we were speaking or the day that we called. It was incredibly frustrating, made even more so by the haughty demeanor of the service manager.
When they returned the RV to us, the generator was still surging under a load, and the refrigerator still did not work with propane. Worse, buttons that worked on the refrigerator before we dropped it off were stuck and did not work when we picked it up. In all, they returned the RV to us in worse condition than the condition it had been in when we dropped it off. Yet they still had the nerve to charge us almost $ 1,000 for the experience.
We will never do business with them again. At the best, they are a business that are incapable of performing quality, timely work, coupled with a horrible customer service ethic. But after a month of dealing with their excuses and poor attitude, I believe it to be much worse than that.

Bought my first RV. The experience was pleasant, professional, and pleasing at Dodd RV. The staff was more than helpful in making me acquainted with all the features on the 5^th wheel. They assisted me with all the ins n outs to expect. They did it all… even though my purchase was on a used RV. The s’mores goodie bag got me excited to do my first camp out.