Ann Arbor Metro Airport Shuttle

I have been an international traveler since early 1970s and this shuttle service is the MOST RELIABLE AND SAFE of the lot that I have taken. The servcie there when you want it, the inside of the vehicle is thankfully clean and cushioned and quiet and you get to where you’re going without having to worry about the driving skills of your driver. I can’t say enough about this guy.
On top of which, Eddie is super-​knowledgeable of the Ann Arbor area (I know, I used to live there) and would you believe his prices are still as low as they were decades ago (I don’t know how long he can keep that up).

After a long week on the road, I arrived at DTW to find out he will not be picking up. He texted me to tell me I gave him in the wrong flight number. He waited to confirm my flight number until 30 minutes before my arrival. If he simply looked it up earlier. he could have called me to get the right flight number. He did know my airline, and my time of arrival. Not only did he do this, but he sent me a few aggressive text messages. Avoid this car service at all costs!

Unfortunately, I cannot recommend. He was very nice on the phone but was more than half an hour late in getting my daughter for her trip to Ann Arbor. His communication wasn’t good. He finally texted her when he was 10 minutes away and said he would be there in 3 minutes.
When he finally got there, his girlfriend was in the car with him (???) and he was on the phone with Office Max. He did not greet my daughter or get off the phone.
The good news is that my daughter never felt unsafe, and got there quickly once he picked her up.

I would give them no stars if I could. This driver is honestly crazy. He states he has an allergy to chemicals of all kinds. He spent 15 minutes in the car telling me about his allergies. He has signs on the back of his seats asking customers to not put on lotions, hand sanitizers or perfumes. Apparently, I got on his bad side when I put on lip balm — the «lip medex» brand that has a slight medicated smell — and the guy went bizerk.
He starts to literally yell at me and insult me. He told me I’m a «typical woman», that even as a «doctor» I had the audacity to put on chemicals in his car. He told me I «chemicalized» him and «his throat was swelling up». I asked him not to yell and told him that he was being condescending and he got more amped up. As he continued to berate me for the last 5 minutes of my taxi ride, I told him that I would put all of this on Unilocal and Angie’s list. Obviously he got more angry and told me I was going to ruin his business. He proceeded to make a scene, yelling at me, in front of the airport doors. I had handed him my credit card to pay the $ 45 but he wouldn’t run it, he just kept yelling. So I shoved him what cash I had, $ 40, and got away.
I actually had employees of DTW come up to me after the incident and ask me if I was OK. They told me that this driver «does this all the time» and that I should report him. One of the employees told me about another time when he made a similar scene and actually yelled at a UM student that he hopes her plane crashes.
I would highly recommend that you not take this cab company unless you want to be yelled at and insulted. This driver needs to recognize that he is hired to perform a service and if he doesn’t know how to be civil to a acquaintance, much less a customer, that he should not be in a customer service industry.

I pre-​paid round trip service with Metro Eddie, thinking that I was getting a better deal than paying two one-​way trips. We confirmed the arrival date multiple times (over phone, in person when i was dropped off to the airport), but he never showed up the day of my arrival. I called his phone multiple times, tired after a 13-​hr International flight, left multiple messages, but NEVER heard back from him… not that day, nor any days afterwards. Not only did I lose the $ from my return shuttle ride, I also had to pay for a taxi to take me home. Karma will get him back.

Worst customer service ever. I came into the Detroit airport needing to go to the University of Michigan Medical Center. I called the Ann Arbor Metro Shuttle about getting a ride from the airport, and he said that there were no shuttles available as I had not made a reservation. I completely understood, but when I asked about other options, he said that there weren’t any and that I would have to either take a cab or walk. When I complained about his service and his nasty personal manner, he told me not to get off the phone because he wanted to tell me what he thought of me. Then he called me names including «big mouth.» Completely unprofessional.
I ended up taking a private car for 61 $ flat rate compared to Ugly Eddie’s 40 $ charge. But it turns out there’s actually a better shuttle service with a similar name: Ann Arbor Airport Shuttle. Also, you can take the Michigan Flyer shuttle from the airport to the Sheraton Hotel.
I would recommend any of these options over Metro Eddie.

I had used this service 2 times in the past and it was always reliable. But recently I had a ride scheduled with Eddie for transportation to the airport and he failed to show up. I had even confirmed the scheduled pick-​up time and location with him the day prior. When I realized he wasn’t showing up on time, I called him but his phone went right to voicemail. I left him a message reminding him I was waiting for him but he never called me back (and never showed up).
I had kept his business card in my wallet as I travel to the area often for business. I’ve now thrown out the business card as I will never book him again.
If you need transportation in the Ann Arbor area to/​from the Detroit airport I recommend Zirker Transportation. Very professional and reliable!

I would give them no star, if there is an option.
For those of you who are not interested in detail review: This company would force you to pay more than 15% tip, if you are paying with credit/​debit cards. Also they didn’t show up in the airport at my return flight and never returned my call. So if you don’t want this to happen to you. Don’t use this company!
This is what happen to me:
I made a reservation with the company for roundtrip to the DTW airport.
The ride to the airport was fine, the driver was on time and the car was very clean.
When I arrived at the airport, I gave him my credit car to pay and he used his iphone to swiped my card. I didn’t have any cash, so I was going to add my tip to the card. However, whatever the app he was using to charge my card, didn’t have an option to add tips by manual entry, but had icons that said «15%» «20%» «25%». I asked the driver, if there is any option for 10% tip, he said NO, and so I would have to choose from those option. Also I asked, if he can cancel the transaction, so that when he typed in amount to put on my card, I would manually add my tip, he said he doesn’t like to do so. So i was stuck with those high tip options. Honestly, who gives that much tip to airport shuttle service, unless it was a personal limo or some other fancy services? Unwillingly I had to give him 15% tip and promised to myself that I would have some cash for my return trip so that I wouldn’t have to give out unearned tips.
The driver told me that he knows my return flight, so that he would pick me up when I come back, but I would have to give him a call before baggage claim to arrange where to meet him.
This afternoon, I just got back from my trip.
As I promised, I called the Ann Arbor Airport Shuttle when I landed to alert the driver that I arrived on-​time. However the driver didn’t answer his phone. So I left the message about my arrival and waited. 20min passed by and I didn’t get a call back. I called again, left another message. I told him that if I don’t hear back from him shortly that I would just take a taxi from the airport. Of course the driver didn’t call me back and I had to take a Metro cab.
It’s been 4hrs since I first called him today, he hadn’t call me back even to apologies. What kind of business is this?
If you are looking for reliable shuttle service that wouldn’t rip you off with unwanted tips, don’t take Ann Arbor Airport Shuttle.
I had ridden Custom transits several times in the past and for some reason I wanted to try some other companies for comparison… A big mistake. I wasted a lot of money and time because of the poor and unprofessional service of Ann Arbor Airport Shuttle. I would go back to Custom transit shuttle service and never use this company ever again!

I called and made the reservation with Eddie two days in advance. When I got to the airport, I tried calling him repeatedly, but there was no one to pick up the phone. The shuttle was no where to be found and there was no way to reach the driver. He didn’t even respond to the messages I that left on the phone. At the very least, he could have called and let me know that he wasn’t going to be able to make it.
He’s highly unreliable, and unprofessional

Eddie is volatile, dangerous, and unreliable.
He kicked me out of his van and left me on the side of the road after I accidentally splashed a small amount of coffee on his seat. He verbally abused me and became physically confrontational, threatening to attack me even after I left the van and began calling a cab.
PLEASE AVOID THIS COMPANY AT ALL COSTS.

I would give zero stars if that were an option. I made a reservation weeks in advance with Metro Eddie. But, when I turned on my phone after my flight landed in Detroit, I had a message waiting for me saying that he wouldn’t be able to pick me up after all. Besides being frustrated about being stranded in the Detroit airport, I was shocked and angry that he showed no remorse, provided no alternative number, and didn’t even call me back after I left a series of messages. He had the audacity to call me days later and see if I still wanted a ride to the airport, and when I kindly began explaining why I was going to take my business elsewhere, he hung up on me. Metro Eddie is not only unprofessional, he is also unreliable and unlikable.