Belle Tire

Came in to get a wheel alignment done and was informed that a ball joint needed to be replaced before the wheel alignment could be checked/​fixed. After the ball joint replacement and wheel alignment, my car went from a slight left bias to a significant right bias and loss of steering precision close to the 12 o’clock position. I was told that it is the natural bias of the car and that the only way they could fix it is by introducing an artificial left bias and that it would take 2 hours to do so. This was the morning before I was about to leave on a cross country drive which, of course, giving me enough time to notice and be annoyed by it. Never had a worse experience anywhere else.

Brought my car over to Belle Tire about two weeks ago to get a slow leak in my front driver-​side tire checked out. I left my car there and about half an hour later got a call that they wouldn’t repair it because it was at the wear bars and old and cracking. Understanding their reasons, I went to pick up my car. Here’s where things went bad.
When I went to pick up my car, the salesman tried a hard sell. He told me the tires were at the wear bars, that they were old and cracking, that they were at the «legal bald» standard, and that I needed to buy new tires.
Because Belle Tire wouldn’t repair the tire, I pulled it off the car myself to see if I could find the leak. I can tell you a couple things. #1 — the tires were not worn down to the wear bars. I know because I was looking right at the wear bars. #2 — the tires are old and weathered and should probably be replaced. #3 — it was an outright, «bald-​faced» (couldn’t resist) lie to tell me that they were at the legal bald standard, purely for the purpose of a hard sell.
I will probably purchase new tires for the car soon, because they are old, weathered, and getting worn out. However, I certainly will not buy them at a place that lied to me (and especially one that carried an accusation that I was driving illegally by not buying brand new tires that minute) in order to try to get me to buy new tires.
Here is what they SHOULD have said, and what would have been completely acceptable: «I’m sorry, we can’t repair the tire because it is at _​/​32 inches tread depth, and our company policy is that we can’t repair any tires at less than _​/​32 inches tread depth. Additionally, I noticed that the tires are old and getting weathered and the rubber is starting to crack, so I might also suggest that you consider getting new tires, and we would be happy to help you with that.»

Came to Belle Tire to get my battery checked and have my tires rotated. I was told that it’d be a 2 hour wait to replace the battery and rotate tires. However, it bordered on a 3 hour wait. What I was disappointed in was the fact that I was sitting in the store, yet I wasn’t kept in the loop about time frame and where they were at in the process. I was the one that had to ask how much longer it was going to take. Had I known how long I’d be sitting there, I would have arranged to drop the car off and go about my way. I appreciate them being able to do the work the same day, just wished for better communication along the way.

Had a great experience because I came in knowing what 4 tires I wanted and had a competitive online quote from their website that was honored. Since I was specific and said no to additional services, all went well!

I’ve been bringing my cars here for 15 years and will continue to do so for the next 15. I recently went to a Belle Tire closer to work and got sketchy quotes and shoddy work done. This one is the best.

Staff is patient, trustworthy, reliable, knowledgeable, focused on positive customer relations and satisfactory results !!!

Horrible service and people, I went to get 4 alignment they took my vehicle without my knowledge probably get food. They told my rims are bad and i need new ones cost over $ 2000 went SAMs club the rims are fine I still have same rims after five years. This are most unprofessional people I met. The are rip off. Stay away from them.

I do not recommend Belle Tire on Carpenter Rd. Here’s why: I wanted to purchase 4 new tires. An appointment was made 2 days beforehand and I told them the make and model of my car. I used the Belle Tire website to determine which tires were needed for my car, and I assumed that the information provided to me on the site would be accurate. They didn’t tell me that there were two possible tire sizes for my car — they didn’t ask me any questions in order to prevent ordering the incorrect size. They told me those tires I wanted were in stock and I could bring the car in at 8am. On the day of, I spent over an hour in the waiting room before they came to tell me that they were mistaken and did not have the correct size tires. I then had to wait another 45 minutes for them to put my regular tires back on. I can see making an honest mistake about ordering the wrong size, but being so inconsiderate of my time so as to make me wait an hour before telling me they would not be able to complete the job, and then to make me wait another 45 minutes before I got my car back, without the service performed, is unacceptable. When I complained, they were not apologetic at all, even after I decided to cancel my appointment and not have my tires replaced there. Belle tire at this location was extremely unprofessional — I spoke to three different men at this location and all of them were unapologetic and unhelpful. I wasted 2 hours of my day and they didn’t get done what they said they were going to do.

Bought tires in April now August had a nail
in the tire side wall and they could not repair it the service rep said I needed to buy all 4 new tires because of all wheel drive. Tire buster used my socket did not return to my glove box (I would be stuck if I had a flat). This has happened twice before. Still waiting because when I started to leave there was a running noise and it turned out the tire buster put the weights on wrong =(. Too much time, disappointing experience.

I have never been able to get my car serviced here because when I have stood at the counter waiting to be helped it is like they do not see me. I would not trust this particular location if you are a woman. I have spoken with my sister who also lives in the area and they ignore her and do not provide good service to her either. After standing at the counter one day waiting to have someone notice me, and they kept noticing men who walked in after I had been standing there I went to Discount Tire on Washtenaw. They have been nothing but wonderful to me at DT. I take my car to the dealer for strut work and such because overall the dealer prices are comparable.
The previous review, which was a 5 star I might add, was written by someone who lives in «Galesburg, MI.» I have lived in this area for over 20 years and have never heard of a Galesburg. I looked up Galesburg and found that it is over by Kalamazoo, MI. Who in the heck drives from K’zoo to Ann Arbor for tire service. Seems highly suspicious.

I bought 4 tires here 4 months ago. Yesterday I took my car there to get the pressure correct as my tire pressure light was on. As the tech was filling my tires he told me I had 2 cracked valves. How can that be when I just bought 4 new tires 4 months ago? The person at the front desk told me it would be at least an hour before they could look at it, and I had my 2 dogs in the car so it was not feasible. I made an appointment for the following day for them to look at my broken valves. The next day I went to start my car before I had to work and saw 2 completely flat tires, front and back. I had to miss work, which was very costly, and my friend came over to fill my tires as he had an air compressor (thank God I did not have to pay for towing). I went back to Belle and they charged me 100 dollars for the 2 valves, and left my hubcap halfway off. I kicked my hubcap back on, and wished I hadn’t tried to fix what wasn’t broken. If I hadn’t gotten my tires filled I may have been able to go to work the next day. Moral… Fill your tires Friday Night and don’t go to Belle Tire for anything.

THIS STORE DOES SUBSTANDARD WORK AND THE MANAGEMENT COULDN’T CARE LESS ABOUT CUSTOMER SERVICE. GO SOMEWHERE ELSE OR RISK BEING TAKEN ADVANTAGE OF. I had to vist (3) times and buy 3 unecessary tires to solve a air leak problem that I would’ve been avoided if they did quality work the first time.
I had slow leaks on a set of 4 tires bought from and installed by Belle. They refused to remount the tires and replace just one tire they claimed was damaged by low air saying BMW all wheel drive might be damaged if I didnt replace all four. (I verified with BMW this was not the case later). A set of 4 new brand new tires and $ 500 later I still had leaks on 2 of 4 wheels! Why? Once again they failed to clean and prepare the wheels before mounting the tires and that caused air leakage. This was the original problem I had on the original set that had more than 50% of lfe left! Attempts to get consideration from the store manager (now that my old tires were ‘gone’) was met with ‘well we eventually got it right’. That great but I paid for tires I didnt need. I used to get good service at other Belle locations but I can say as an engineer this one is totally unqualified to do basic work.

Chose Belle Tire to purchase an entire set of new tires. I checked online to make sure they had the ones I needed in stock. They had the option of scheduling an appointment online, which I did. I took the first appointment available once they open the shop.
My car was not seen at my appointment time; walk-​ins that had come before me were seen first. I was told my job would take 1.5 to 1.75 hours to complete.
Long story short, it took them 4 hours to complete the job. I was never contacted about change in time or expected ETR (Estimated Time of Repair). I had to check in several times, and it appeared the all-​male staff didn’t care how long I had been waiting, and was told 3 times, «Oh, about 20 to 25 minutes more.»
I used assertive communication to let them know I was very disappointed and frustrated, as no one had told me why the job was taking so long, why walk-​ins were seen before me, and that no one had bothered to go through with me what the job involved. It seems only rational that an alignment be done when a new set of tires is put on a car, and therefore be part of the «out-​the-​door» price. No, it wasn’t. Odd.
So I told them the customer service and wait time was very poor and I deserved a discount. The associate said I was already receiving a discount of $ 50 for their Anniversary Sale when buying an entire set of tires. He couldn’t give me two discounts on one invoice. I countered that anyone buying a new set of tires would have received that discount if their wait had been an hour. So he opted not to charge me the $ 49.99 for the alignment.
I wasn’t pleased, as, like I stated above, the alignment should be included when installing four new tires for the purpose of ensuring proper tire and driving performance.
I left feeling taken advantage of due being a female customer against an all-​male staff. I’d like to think auto repair chains, such as Belle Tire, has taken measures to ensure their employees aren’t stereotyping women, thinking they don’t know anything about cars. I do most work on my car that is rational in my own garage with parts and tools I can buy/​loan from an auto store. But when it comes to needing something done that requires shop machinery, I have no choice but to take it in. And I hate to because I’ve been taken advantage of before simply for being female.
Beyond all that, I wouldn’t return and would not recommend this Belle Tire location. Poor customer service, appointments don’t mean anything (so don’t bother), and sketchy «discounts» to appease and back-​pedal. I would’ve given only one star, but I added one more due to the sketchy discount on the alignment.

My husband and I always bring our vehicles here whenever we need tires because they always treat us well and give us a very fair price. They get you taken care of in a very reasonable amount of time and I would recommend them to anyone in the area :)

I didn’t realize until recently that Belle Tire started in Detroit and is a small local chain that only covers southeast Michigan and a bit of northern Ohio.
This location on Carpenter has generally done right by us. My husband did have the surreal experience of having them put the wrong size tire on our 1996 Prizm not once but twice. The first time, he got home, realized they were the wrong tires, brought the car back in, and asked for the correct tires. They put on a new pair. My husband pointed out that these were still not the right tires, and they put on a third pair.
You’d think after that I would be giving them two stars at most, but they actually give pretty good service most of the time. They had a sense of humor about the mix-​up and corrected it quickly.
I’ve also brought my car in for a tire rotation and had a really good experience there. Earlier this year, I brought our 2006 Vibe into a quick oil change place that advertised that they also did rotations. They took about 45 minutes to do it and charged me close to $ 40. Then, when the Prizm needed a tire rotation about 6 weeks later, I decided to try Belle Tire intsead. I didn’t make an appointment in advance and brought the car in around 2 p.m. on a weekday. They had me in and out of there in just under 20 minutes and charged me $ 10. That’s pretty hard to beat. That sort of service is what will keep me going back to Belle Tire.
The other positive about Belle Tire is the hours. Belle Tire is open for 8 hours on Saturdays and is open several weeknights until 8 p.m. That’s really convenient for a person who works first shift.