Dr Gary M Moss

I’ve been going to see Dr. Moss for many years and will be scheduling another appointment shortly. I understand that some reviewers feel that the eyewear sold on location is more expensive than what they can get online, and to them I would just say that you can get a copy of your prescription and order glasses or contacts from anywhere you want. Others have complained of lengthy wait times but this has not been a problem for me personally over the years. My primary concern as an airline pilot is that my eye exam be complete and that potential problems are not overlooked, and that my prescription for glasses is as accurate as possible. Dr. Moss and his staff score high on all points. And yes, I hate the air-​puff test too!

I’m updating again, this time after having to go through the hassle of moving and finding a new eye doc. I went to the place voted best on Unilocal in my area. It’s been OK, but I’ve found myself comparing it to Dr. Moss and frankly if I were still in the area I would go back. Despite some of my previous complaints about the scheduling/​prices/​delays, the bottom line is that Dr. Moss is a GREAT eye doc who spends a ton of time getting things right and making sure that you see well. In my mind, that does a lot to counter any other hassles. I’m not saying that the doctor-​does-​all method is necessarily the only model that works, but as a patient I really like having a doctor who is as involved as Dr. Moss. As far as contact/​eye exam prices, it seems as though most places I’ve seen out here have been about the same price or more expensive.

I decided to bypass Dr. Moss’s office when reordering my contact lenses, not just because it’s cheaper to order online, but also because I had to wait so long to get my initial set of contacts through his office. Honestly, I would consider paying more to support a local business, but not if it’s going to take weeks to get what I want.
When I got my contacts in the mail, I found that the left lenses were for the wrong prescription. This was my bad in the sense that I entered the order wrong, but when I called the company to straighten it out, they said, «Wow, you’re optometrist should have corrected that information when we called them to verify your prescription». Well, I guess that Dr. Moss’s office verified it properly the second time around, if they bothered to look at my prescription at all. I don’t think I will be returning for my next exam.
BTW — AC Lens customer service peeps took great care of me!

Every time I need new glasses or contacts, I have to find somewhere new, because no chain places seem to be able to get it right, but that’s unfortunately what my insurance pays for. So I thought I’d try Dr. Moss’s Optimeyes. I did find a cool pair of glasses, but still have no contacts and it’s about 6 visits and 6 months later. Once they ordered me a TRIAL pair of contacts and it took – I’m not kidding – almost 2 months to get them in. After much hassle, they told me, actually, the contact maker DIDN’T MAKE THEM ANYMORE. Nice of them to make me wait 2 months and call them 10 times, thinking they’re on their way the whole time, only to find out they were never coming. Once, I went in on time and waited almost 45 minutes for my appointment, during which time nobody bothered reassuring me he was coming or that I’d be next. Finally I was so mad I said I was leaving and they simply said «we can schedule you another appointment, it’s not our fault, it’s the doctor’s.» Lame. So I finally got around to ordering contacts after about 3 trial pairs, and it’s been 3 weeks. They said they’d be ready in about a week. I’m still waiting. When I called today, they said they’d be in soon. I don’t believe them.

The staff was really great with helping me find frames that looked good and fit properly.
I’m a little sensitive to the test where they put a puff of air in your eyes. They had to give up after the third time, because I jumped straight up out of the chair (just reflexes, I guess) and it took a while before I was willing to climb back down from the ceiling.
The new glasses were great. I think it’s about time to go back for a second pair.