Bi-County Pool Service

I cannot vouch for the company now but when I worked for them in the 80’s quality and customer satisfaction was our first concern. Old systems and old water were the bane of our job. To the person whose pool was drained every pool is different. The shut off and backwash valves on all pools varied wildly and it was like some installers were on drugs when they plumbed the system. Accidents do happen and we took the blame when they did.

Horrible experience. Hired them to service my brand new salt water pool. They know nothing about salt water pools. The female that came on a weekly basis admitted that she knew nothing more than what she was told do by the owner, rather than proper training. I feel as though someone working on a new vehicle should have proper training so why should it be any different with a pool that costs about the same.
She was adding unnecessarily high amounts of chlorine which I was getting billed for and was canceling out the chlorine naturally created by the salt water system as a result. When I called the owner Steve and questioned the chemicals being added and asked for someone that knew about salt water to service my pool, he became extremely defensive.
His response was that he had taken care of pools for over 45 years but I must know more then he does and that I could find someone else to take care of my pool. He then said he was canceling my account and hung up on me.
For anyone that knows about salt water pools they are very different from a regular pool. A salt water cell takes salt and produces chlorine which is 100% chlorine, but natural like the ocean. Man made chlorine is only 12% chlorine and 88% other ingredients that generally cause skin and eye irritation. Bi County basically cancelled out my salt water system and the pool was operating as a regular chlorinated system. As a result of what they were doing, I’m now paying a third party to regulate the pool and return it to the original salt water state.
Stay away from this company for any of your pool needs. I would highly recommend Salem Pool Service if you are in the Yuba Sutter Area. I have also filed a complaint with the BBB since I do realize that anyone can type a bad review on Unilocal (or a good review in the case of «Marcus» reviewer on Unilocal who, after reading other reviews, must be affiliated with Bi County with him being talked of in reference to taking great care of their pool) but the BBB will investigate the matter and hopefully correct the innaccurate A+ rating they are currently receiving.

Do Not Use This Company! We only used this company for approximately 6 weeks. We thought they knew what they were doing at the beginning, since they had Steve the owner taking care of us, but the service really sucked. He never cleaned out the filter like it should be so the motor would shut down. He never vacuum’d the bottom, or even added water when low. When my husband spoke with Steve about giving him a notice to no longer use him… he blew up! He yelled at him that we are making a mistake and ranted on. He also said that our new guy could put the filter back together if he could figure it out, and left with it in pieces. Very Very Unprofessional. There is No Way Steve should be dealing with any type of customer service with his anger issues.

I came to this site when I «googled» leak detection. I was so surprised to see negative rankings. We have had Bi County for about 13 years and have been pleased with their service. We currently have Dan doing our weekly maintenance and he is great!
Marcus is very professional and friendly. Any work they have done has been timely and professional.

Bi-​County built our new Pebble-​Tec pool and have been servicing it for almost a year now. The guy comes out weekly and doesn’t appear to do much but he does sweep down the sides of the pool and the water is always crystal clear. So, he must be doing something right about the chemistry — even in the hot summer months, pool chemistry is excellent. He is a little lax about checking the filter baskets, but there’s no trees to put much in them either. I have found the customer service at Bi-​County to be excellent and extremely responsive. I would have no problem recommending Bi-​County to build a new pool and/​or maintain one.

Do NOT use Bi-​County Pool Service to service your pool! They provide poor maintenance and cleaning services and have terrible customer satisfaction skills. I would not recommend using them. A pool is a big investment — if you are going to hire a pool service to help you with it, make sure they are reliable and have excellent references.

Very helpful staff and great prices. If you have a pool, you should be part of the pool club… it saves tons of money!