Small office, and nearly no wait… Staff is super friendly. A little slow on the data entry, but when there’s nobody in the office, it’s ok.(If I had a full bladder and 2 people ahead of me, I’d drop the star rating for sure). With my job I’m doing drug screens several times a year. I was in the area, and they were able to accommodate me, even though my triplicate drug screen form had not arrived by FedEx yet — my employer faxed a copy to their office, and they took care of everything. Very nice, and seemed to know exactly what they were doing.