CenturyLink

This is one of the worst businesses in Yuma. Customer service doesn’t exist. And management is on vacation. After taking the leap and agreeing to pay their $ 60 instal fee and wait a week before they can come out and install the service… The unprofessionalism began to show. I was scheduled for a 12:00 — 4:00pm install on a Tuesday when the installer calls me at 9am while I’m at work asking why I’m not home for the install. After I made it clear that it was scheduled for 12−4pm, I made sure I was there on time. Upon my arrival home 11:30, I find a century link guy STILL at my house walking around the property like he owns it. So I park on the street since he welcomed himself to my parking space. After he finished the work running wires, he tells me he ran out of wire and can’t finish. He calls for a co-​worker to bring more to the job site. An hour later this co-​worker calls back and says they are out. So the can’t finish his job today. He has no clue when he’ll get more wire to come back and finish his job. Now I’m waiting… And waiting… For an answer as to when they can finish the job. It took them 3 days to finally figure out how to get more wire. (I would only guess that’s 3 days or longer of them canceling other people’s installs since the company is out of wire!). Then they finally return the call to come and finish the install… And say they can’t finish until the middle of next week! Zero priority for a job left unfinished, zero respect for the scheduled install times, zero ability on managements part to ensure supplies are stocked, zero readiness for the installers to arrive prepared. I canceled with them and will use a provider that wants business and can run a business.

Worst company I have ever dealt with in my entire life… and that is saying something. DO NOT get service from this company. We moved over a month ago and I tried to cancel the service starting in May. I have called over 16 times, gone to the store, and tried to cancel online. I have been hung up on, and put on hold no less than 12 minutes each time with the majority at 18 min. or more. I requested to speak to a manager and was denied. They still will not cancel our service until we receive and pay a final bill for the entire past month. We returned our unit on June 5^th and have records but they say since we were unable to get through on their phone line that day or any day prior, they will not change our bill retroactively. I will not pay for a month in which we did not live in Yuma, so we are at a standstill. I am notifying the BBB. If you speak to Benjamin #103 848 you will not get any solution.

OMG! 7Mbps@ $ 44.00/month! I have had it! Loyal customer my &, :-) :-). those guys need. to be reported to the FCC. I have paid on time and in full. I have a non contract price for 23.95/mo. So how can I get a bill for $ 43.64? No more!

THE worst Internet service and customer service EVER!!! We purchased the high speed Internet service and received a Internet connection that was So slow loading a picture would take up to 6 minutes. The bit rate was way below the cheapest connection you could buy from them. Even the technicians told me it was super slow and they could not fix the problem. My connection would disconnect and reconnect by its self. Some times it would disconnect for a day, up to 4 days at a time. We called multiple times and after trying to get it fixed. CenturyLink put me on a month to month because of this and the fact that a worker sold me a package that turned out to me a package they don’t carry. When I moved I called 2 weeks ahead to cancel my MONTH to MONTH service. At that time I was told that it would take up to 2 weeks after my cancellation date for a technician to come out and disconnect the service. Also that I would be charged for the additional 2 weeks or more for the time it takes to be disconnected. Now CenturyLink claims that I had a 2 year contract not a month to month and that I owe them an early cancellation fee??? Besides DIRECT TV, this is the worst company I have had the displeasure to deal with… Please worn everyone you know about them.

KEEP TRACKING NUMBER WHEN RETURNING MODEM. I was actually happy with the service, didn’t really have connection issues besides one time when the modem gave out after about 6 months (which is kind of ridiculous that a modem only lasts that long) but they sent a new one and it worked. So maybe 4 starts for service. I gave one star because I cancelled my service 3 months ago and returned the modem to my local century link store. I was given a UPS tracking number, which I kept because I had read that this company very often charges people months later for unreturned modems that were returned and that the only way to dispute the charge is to have the tracking number. After a month, I called to be sure there were no other charges to my account and they said no there is a zero balance, you are good.
I just received a phone call (3.5 months after returning the modem) asking me to pay my final bill amount of 108.40 for a modem that wasn’t returned. Apparently it billed for last months cycle, so after 2 months they bill you. I had my tracking number, which I gave them, and after a 10 minute hold they came back and said thank you, your bill has been updated and you don’t owe anything for the modem. I have read other places that their excuse (valid or not) is their return facility is way behind on getting modems in the system, etc. If this is true, then they should wait longer than two months to bill if they know they are behind three months. Otherwise they are just billing customers because they know they won’t have it returned on time and some customers will pay it without looking into why or some won’t have the UPS number to dispute it. If the excuse is not true, then even worse and they are just charging customers in the hope they won’t check and just pay it. So one star for trying to have many customers pay a hundred dollars extra because they are either a shady company or are so far behind, they can’t keep up. Neither option inspires confidence when looking for an internet/​phone provider.
Also, on a side note, they called me and I returned the call to the final billing department. When I called back with the tracking number, they said they don’t deal with that in the final billing department and that I would have to call customer service. I asked them to transfer me. He responded by saying I would have to call myself because they don’t have the ability to transfer calls. What kind of telecom company can’t transfer calls within their company?

THE worst Internet service and customer service EVER!!! We purchased the high speed Internet service and received a Internet connection that was so sketchy. It would disconnect and reconnect by itself. We called multiple times and after trying some trouble shooting techniques they basically said sorry that’s the best we can do. Towards the end we were racking up our cell phone bill because we had to resort to using 3G for internet. Unacceptable!!! We cancelled our contract and switched to time Warner. I wish someone would have warned us. Poor product!