Mr B’s Bicycles

My wife and I got two new bicycles last year from Mr B besides delivering a good product at a decent price they take good care of our bikes and they have a whole lot of accessory parts for our bikes and for a lot of others we have grandkids and they help us fix all of those bikes today when I was in there we had the thrill of a lifetime they have a new electric bicycle their offering for sale and he offered my wife and I attest ride we rode those two bikes for about 20 minutes and we didn’t want to bring them back they’re so much fun if you get a chance get in there and try their new electric bikes they are amazing

This is a great place to buy a bike or have one worked on. I bought a bike here 4 years ago. A great bike. I’m more than happy with my bike, and the customer service. I highly recommend Mr B’s bike shop to everyone.

First I went to Mr B’s on Castle Dome to get some work on our bicycles. Someone was back in the service area talking to a second person. As I stood there for a short while it was apparent they were just shooting the breeze. Finally the individual in the service area looked at me and asked me what I wanted. I explained that I needed to get two bicycles serviced and I wanted to know how soon the work could be done and approximately how much it would cost. I got a curt reply that he would have to see the bicycles first.
I left and went to Mr B’s on 4^th Avenue. When I went in the first thing that was said was, «How can I help you?» I explained about the bicycles and the next questions was, «If they are here, can I help you bring them in?» This is where I left the bicycles to be serviced.
The big difference in attitude between the two shops was obvious. «What do you want?» versus «How can I help you?» shows me that I would never return to the shop on Castle Dome.

I was going to sell a bike on ebay. Called up Mr. B’s and asked if they sell bicycle boxes to ship my bike once sold. They said they could give me one for free since they throw them out anyways.
I live out in the foothills and drove all the way to town to get it (about a 30 minute drive each way).
When I got there the employee at the counter was propping up his head with his hand, looking bored and mad that I had stopped in. He didn’t say hello or great me in any way.
I asked him about the box. Of course he acted like he had no idea what a bike box was. Then he said that he already broke all the boxes down and threw them away. I told him I just called and the guy on the phone said he’d give me one. Then he told me that the owner said not to give out ANY boxes or that they’d get in trouble. All this while giving me big attitude for even asking about it. He never even lifted his head up out of his hand.
WTF? I’ve been buying parts at this store off and on since the 1990s. I just had some work done on a bike at their other location at the mall. Thanks for wasting my time! SInce online bike stores are cheaper and have better selections, I don’t get how a local bike store can stay in business when they treat their customers like a-​holes. My advice is buy online and avoid their attitudes and mark ups.