Aspen Dental

I agree with Lisa S. Recently, I had my teeth cleaned which is supposed to be a deep cleaning so said by the manager. Again, I asked the dental tech and she said its a perio cleaning. I feel like I was taken advantage and was charged $ 200. The service that I received was nothing but a regular cleaning that I had from other offices. Not a very happy patient!

Run, don’t walk, out the door! I moved to the Zephyrhills area from South Florida and needed to find a new dentist. I have always had regular check ups and cleanings with no problems noted.
At the initial visit, I had x-​rays, followed by a tech coming in and checking the gaps between teeth and gums. All readings were 1s, 2s, and 3s with the exception of one tooth that she read as a 4. She then marks that I have moderate periodontal disease. Not quite sure what this was based on since everything has always been fine.
The dentist then comes in. She tells me that I need to go through a three visit process of complete deep cleaning, doing one side of my mouth first, then the other, then a follow up. After that, I must come in every three months. WHAT??? I asked her how is that possible since I have never had an indication from another dentist that there was any issue. She informed me they must not have known what they were doing.
All of the dental charts show having a tooth/​gum gap of 1 – 3 is good, 4 – 5 is pay closer attention to these areas, and above 6 is an indication of periodontal disease. How does one tooth in the 4 range warrant such an extensive service requirement?
I asked for a print out of the expected costs ($ 2,600) and the very first item listed was an electric toothbrush for $ 149.00 No one ever mentioned an electric toothbrush. Along with this, I already have one and have used it for years!
I told them I wasn’t interested in the plan they laid out and just wanted to schedule an appointment for a regular cleaning and they refused. They said they would not do anything other than what they had laid out.
Guess I’ll keep looking for a reputable dentist in the area.
As a side note, my husband had scheduled an appointment which happens to be tomorrow. I called to cancel as he is not interested in going there based on my experience. I called the office to cancel and was promptly put on hold. I have had time to google them, pull up Unilocal and write this review while on hold…

I waited until my final appointment to write this review so that I would have all the facts. I knew after the first tear-​filled appointment (seriously) where the dentist soothed my fears that this was the place for me. So you’ll know I have experience at this office, here is what I had done over 6 appointments.
— 1 New patient exam including x-​rays
— 1 wisdom tooth extraction
— 1 deep under gum cleaning
— 6 fillings (shut up)
I hadn’t been to a dentist in an obscene amount of time and was completely terrified before the initial visit. Everyone on the staff was super nice and put me at ease. The x-​rays are painless and the techs explained everything they were checking during the initial exam. When they told me about the gum cleaning there were a few tears but Dr. Phelps made me feel like a was not a total loser and even joked around until I laughed too.
Every visit since then they remember my name, make sure my mouth is all good and numb before poking or drilling, compliment my outfits, answer all my questions and keep late hours so I don’t have to take time off work. I tend to book the latest appointment possible though and the office did need to reschedule twice but called me ahead of time. After meeting the staff though I know they try really hard to see everyone who needs their services. I would recommend Dr. Phelps and Aspen Dental Zephyrhills to anyone who:
— Appreciates a dentist open until 7 pm one night every week (Tuesdays)
— Has a nervous child (or wimpy adult) who is still a bit scared of all things dentistry
— Wants an honest estimate of charges and someone to explain all the options before agreeing to services
— Does or does not have dental insurance (free new patient exam with x-​rays available for patients if they do not have dental insurance)
— Wants to leave the dentist’s office smiling
— Wants to feel like smiling even when entering the dentist’s office