Disney’s Sequoia Lodge

We visited the sequoia bar for light bite and the rude wait staff ruined the experience. They took 45 minutes to take our order, would not clear dishes from previous customers, would not bring payment machine to the table although they did for other customers and made me go to the bar to pay, and told my daughter she could not use the restroom. Disney USA should audit this place because it is so far below not only Disney standards but far below any acceptable standards. We stayed next door at Newport bay hotel and looked forward to visiting sequoia bar but the very rude staff made it quite unenjoyable.

My husband and I decided to stay here on our latest trip to Disneyland Paris, based on a special booking package we found online. Also, as we were going to the park offseason, we wanted to take advantage of the extra magic hours at the parks.
Now, I was not expecting the same level of service and quality as we have in the US, but even then I was disappointed with the experience. While there were some pros, like the concierge was helpful, and the Bambi theme in the room was cute, the cons were way worse. We arrived on a Saturday around 11am, and the line to check in was out the door– we waited 40mins to get to the desk. They gave us our papers but told us that our room would not be ready until after 3pm, disappointing but no biggie. When we finally checked in later that night, we asked the front desk for a sewing kit as my coat had lost a button earlier in the day, and they said they would send it to our room. It never came.
Then tonight, after another long, rainy day at the parks, we got back to our room to discover that our personal liquid soap dispenser was missing. We had taken this toiletry with us on countless trips at dozens of hotels in many different countries without incident, but here at a Disney hotel apparently housekeeping thought it was ok to either steal or throw away a ²⁄₃ full soap dispenser. We complained to the front desk and housekeeping management, and all they did was apologize and take a report. No offer for compensation or anything. He did offer to send up a Disney soap, but that also never made it to our room as promised.
Overall disappointing experience. Will not be staying here again, and also likely not staying at any of the other Disneyland Paris hotels either based on this experience. Think twice before booking here.