Dumay Raphaël

Dr minas kochumian m.d. is a fantastic doc! He is kind, caring, compassionate. His nurse, & the rnp who work there are also wonderful. However, the problem with this office is with his front office staff… Mary, Elise, and another woman, who all work in the front office. They are rude beyond belief. Very dismissive and even standoffish. They will cancel appointments, based on lies… i.e., «Dr k is on vacation, so we have to reschedule your appt for another month…» …“but you can still pick up any prescriptions that are due… at a price… $ 20 to just walk in to pick up your prescription…” And these are appt’s that i really need to get done with the doc in a monthly basis, due to chronic conditions; just to be cancelled at a moments notice by the front office ladies! And if you drop in to pick up a prescription during that time, there’s the doc, in his office, seeing patients, as normal… very much NOT on vacation *or wherever else the ladies tell you he is furing that time!!! It was when i racked up this huge bill of $ 20 prescription pick-​up charges with the office ladies, over $ 100 worth, which i could not afford to pay, because i also have to pay the pharmacist to fill the scripts, is when i too, contacted Regal med grp head office, and was told they should NOT be charging ANY money just to pick up a prescription. Be ware of the front office staff. Get itemized receipts for everything they charge you; and then call Regal med grp head office to verify that they charged you correctly. Also, i am caucasian, american born… but a very clear and strong preference is given by these ladies to the Armenian patients that go there. The office staff speak Armenian among oneanother in front of you, & ignore you, while you stand there to conduct business with them… not talking about them speaking Armenian to other patients; im talking about them speaking it among oneanother, while they ignore you, standing there at the front desk.