France Tourisme

I went to buy a ticket to the Orsay museum and the lady gave me the one to a Chateu? Museum. I saw the wrong museum on the ticket and so got back to tell her, who said that was the right ticket to any museum. I walked about a mile to the Orsay museum, and after standing in line for the security finally approached the entry gate. The lady at the gate said it was a wrong ticket and she wouldn’t let me in. I pleaded to the lady I was a senior citizen and just couldn’t walk back all the way to the France tourisme to get a different ticket that was priced the same as Orsay. Stii she wouldn’t let me in ! So, I had to walk back all the way to the France Tourisme office, stand in the line for my turn. The lady just apologized for the error, gave me an Orsay ticket and moved on to the next customer., business as usual. A good customer relation in the US would have been a bit more than just an apology to a senior citizen, perhaps a discounted ticket. I guess there is no such thing in France!!! Moral of the story: not all of the staff at France Tourisme is competent!!!

Terrible rip off ! Don’t book with them.
We paid 220 Euros for their Mont St Michel Abbey Guided Visit.
There was NO guided visit !!!
All we got was a long uncomfortable bus ride to Mont St Michel with very few bits of information along the way. When we arrived, we learned there was NO guided tour of the Abbey. We were left on our own at the base of the site and given less than 2 hours to eat and tour the abbey. The Abbey offered their own tours but not until 3pm. We were unable to take this because we had to be hurdled back to our bus at 3:30.
On our return to Paris, we went in to the agency complain but were told to email the company. Have done so and — no surprise — have heard nothing.
The worst 13 hour experience we have had in all our years of travel!

We booked an expensive bus tour to Versailles. When we got there, our «giude» handed us tickets and said to be back in two hours. There was a 90 minute line to get in and once we got done touring the palace the BUS HAD LEFT US! We caught the train back to Paris. There was no guide, not express entrance, not even a ride back to Paris… and no refund, either.
DO NOT DO THESE TOURS. It’s easier and much cheaper to just take the Metro and buy your own tickets. The wait is the same and the cost is much cheaper. AND they won’t leave you behind.

I stumbled upon a brochure of this company about three weeks into my month-​long stay in Paris. I booked a couple of out of town excursions (Giverny and Bruges) and was thoroughly pleased. The prices were justifiable and the tours provided a great opportunity to see these towns with experienced travelers. Four of us traveled to Giverny in a small bus and were given a tour of Monet’s house and surrounding pond and garden. A larger tour bus brought us to Bruges, which was a city everyone must visit. The tour group offered plenty of other tours, so pick and choose the ones you want. I tend to see the sites on my own when I can, but pick a reliable tour group when it is beyond my grasp or energy level.