Latin Optique

Answer to Sierra, I’m also from Berkeley, CA and I have purchased at least five frames from this shop. I did not have lenses made, I wait to visit the School of Optometry here in Berkeley. The people who have helped me over the years were polite and helpful. I’ve never had a bad experience. I always paid with a credit card and used that receipt to get my refund at the airport. No problem.

This was the worst experience I have had with sunglasses. It was the worst experience I have had with Customer Service. It also was one of the worst experiences I have had in Paris, in general. I was specifically looking for Prada sunglasses, and they had the ones I wanted. I purchased them (in cash, he explained, to get the discount). I got a receipt, luckily. I walked outside, put them on, and realized they were polarized. I walked right back (3 minutes later), explained, and that’s when the guy got really angry. He told me they weren’t polarized, told me to go away, etc. I got advice from an optics shop in the neighborhood, went back, and explained that I had 7 days to return them legally, had only tried them on. He got angry again, rattled off in french (i can speak but only slowly, so I asked him to speak more slowly). I ended up sitting and waiting until he would give me a refund. After a few more instances of scolding and yelling (yes, it was this ridiculous), I started to cry. At which point he handed me back my cash and shuffled me out quietly to not upset the other customers. Bizarre, rude, bad service. Not to mention the cash purchase. And, to top it off, I bought the normal ones in another shop, where they said that the price I paid was not even a discount!