Sierra Buggies

We booked a Sierra Buggies tour through Cabo San Lucas Tours in advance of our February trip. When we booked the tour we specified that that our hotel was the Riu Santa Fe and the tickets we received from Cabo San Lucas Tours reflected that.
On the morning of our tour we woke up early, dressed, got breakfast and headed to the hotel lobby. We waited in the hotel lobby for over 30 minutes and the shuttle never showed up to get us… Twenty minutes after our scheduled pick-​up we saw the Sierra Buggies shuttle, which prominently features their logo, drive from the Riu Palace hotel down the street and out of the complex. The Riu Santa Fe, where we were staying and the Riu Palace share the same driveway you see. I ran after the shuttle and tried to flag it down, but it didn’t stop… I was very upset at this point! Here I had dished out nearly $ 300 for this trip and the driver screwed up my excursion by going to the wrong hotel…
I immediately called Cabo San Lucas Tours and explained what had happened. The woman from Cabo San Lucas Tours put me on hold and called the driver. When she got back on the phone with me she explained the driver had gone to our hotel and we weren’t there. He blamed the situation on us and lied to her! I went from upset to really upset. This driver was lying and I was being held responsible, even though I was there on time and he screwed up. Eventually we got everything sorted and Cabo San Lucas Tours refunded my money and booked us on an ATV tour instead. I suspect if I had booked directly with Sierra Buggies I would have been out $ 300 because they would have believed the driver’s story. Thankfully I’d booked with Cabo San Lucas Tours, a third party, and they backed me.
Dealing with Sierra Buggies was disappointing and frustrating. I’m sure many people have had good experiences with them but our experience was sadly not good.