All Ritmo

HELD HOSTAGE
We found a great all inclusive in Mexico that looked great in photos. We loved that it also had a water park across the street for even more family fun. When we arrived here we realized that were located away from the hotel district on a very scary stretch of beach. In fact, it was so far away that our taxi driver had to go through the center of town where we witnessed giant machine guns mounted on top of pickup trucks & jeeps. This is not the way to start out a family vacation.
I want to jump to the end of our trip because it was simply terrible. We had purchased our trip on line and prepaid for the whole trip with a popular booking website. I even showed our completely paid voucher upon checkin, which they took a copy off. When I went to check out they handed me a posted note for $ 375.00 and said I owed that amount or I couldn’t leave. I laughed and said, «What is the amount for?» They couldn’t even tell me. They just kept saying I couldn’t leave until I paid the amount. I’ve traveled the world and nobody hands me a post it note bill with no description on it. I wasn’t falling for this scam and you messed with the wrong American.
I was at the counter and I was in a standoff. They had the advantage cause they weren’t going to let me leave and they knew I had a flight to catch. I stood at the counter fighting for a long time and they couldn’t even explain to me what the charges were for. I had a real problem with that. Meanwhile my taxi was waiting for me at the front door. So I decided to make a move. I grabbed my bags and my family and we headed to the front door. As we approached the door two tiny guys (suppose to be the hotel security) stepped in front of my family. One guy went to grab my family. I dropped my bags and puffed up my chest and said, «Don’t you ever touch my family and he backed down really fast.» I picked up the bags and they both stood in front if the door. I said, «You better get out of my way!» They looked at me and I walked right past them. On a side note this is hotel security and they couldn’t even stop me. How are they going to protect anyone staying here from the scary people outside the hotel.
We loaded up our taxi and sat in our black SUV. Our driver informed me that the security guards weren’t going to let him leave. I suggested we go all action hero and drive through the gate. He didn’t. We then sat in our vehicle and a guy in a suit came out and whispered to the security guard. They waved at our driver and the gate opened. What? No apology from the guy in the suit. Honestly what kind of scam were they running here at the hotel. Talk about having a traumatic experience just trying to checkout of a hotel.
I asked our driver if he had ever seen that and he informed me that it happens a lot at hotels. He did tell me that I am the first person he saw where the hotel actually let me go. I had to smile and enjoy the victory. I stood up to these liars and cheats and actually won. How dare them hold my family hostage and trying to extort money from us. It wasn’t right and was down right criminal. I wrote the hotel management and they never responded to me. They truly did not care. I just hope others read this and understand what they are walking into.
If that wasn’t enough to scare you I’ve got more. The water park is not maintained well. The seams of the slides will slice your body like a knife. I never saw so much blood at a water park. In fact, I decided to not ride on the slides after seeing all the injuries and blood in the water. On weekends they let the locals in and it can get a little rough. As a hotel guest that is wrong to be scared at your hotel.
The food is the same every day. There is no variety and it is terrible. The buffet room is not very large. If you arrive for breakfast at 9am then you’ll be waiting in a long line and fighting for the last pieces of food. The bar does not have premium alcohol. In fact, the selection was simply horrible.
The beach does not exist and everyone crams on this wooded deck that is falling apart. I had to wear my flip flops always so I didn’t get a giant splinter in my foot. The pool is also really sad too.
This is not a great place. I am so sorry we ever went here. Going on vacation should be relaxing and not stressful. I truly needed a vacation, after staying here. Be warned that this place is an adventure but not in a good way.

Everyone is super friendly and always eager to make sure you are happy as a guest. Beautiful location and the view is breathtaking. Lots of outdoor activities. Kid friendly

La semana pasada me encontraba en mi casa y recibo una llamada de una amiga la cual se estaba quedando en este hotel y me dijo que fuera a verla. Entre que si se hacía tal plan o tal otro termine visitándola solamente en el hotel, así que me quede a dormir
Estando ahí, evidentemente nos fuimos al bar del hotel, a la disco y al muelle. Fue una experiencia muy divertida.
En el bar de la alberca y el pequeño antro que yace junto a esta, hay un ambiente de fabula donde retumban los graves por todo el lugar. Estuvimos ahí tomando unos buenos cocteles y nos fuimos a bailar.
Al pasar la noche en la mañana estuvimos en la alberca y luego en la playa donde tienen un área VIP a la cual accedimos, tiene unas hermosas camas de playa que hacen de tu estancia una rotuna relajación de paraíso.

To be honest, this place doesn’t even deserve one star. Me and my family were really excited to go to cancún and get to this really cool resort we found online. Till we actually got there, it was in the middle of nowhere. All the hotels and tourist area was far from the resort. The moment we opened the door all you could feel was that horrible heat inside. We went inside the «restaurant /​kitchen» and it was like an oven! AND DID MENTION THATS WHERE EVERYONE HAS BREAKFEAST & DINNER. Also, the people that got rooms across the street had to walk all the way across the street just to eat! And when it was time to eat, there were flies everywhere. The place was also very unorganized. Also, the bartender was very rude and sour. And the drinks were disgusting! Piña colada with rum tasted more like water. The bar tender didn’t even know what a margarita was!!! What?! And on top of everything, the food was gross!!! Nothing good about this place. I’m sorry but please if you are looking for a place to stay in cancun do not go here! Not recommended unless you want nasty food, bad service, and flies on your food. Oh yeah did I mention there was a possum running around during one of the shows/​dinner. Yes. True. Please please, it is better to spend a little more on a nice hotel or find somewhere else then this piece of poop. Very unpleasant.