Hotel Riu

I usually love my vacations, but I have never had an overall bad experience like I did at the Riu Cancun. I have also never compelled to write this long of a review.
Room:
First off, after we checked in and went to our room, we discovered mysterious puddles of water all over the floor. They sent a house keeper to mop it up, but we continued to have issues with water throughout our stay. The red mold in the shower and constant moisture on the floors were an indication that there was something wrong with the ventilation system. We even slipped a few times before we figured out that we had to keep a towel on the floor to dry it periodically. Around midnight on the second night, we could not take the smell of the sour pillows any longer, so we requested new ones be sent up to our room. Finally, after almost two hours and multiple calls to the front desk, they finally brought them up to us around 2:00 am. To top off the room, there were roaches scurrying about and we had to request that they spray the room. I don’t think this has anything to do with how the house keepers clean the room. They worked very hard, and they had no control over how well the ventilation system kept moisture out of the room. We have vacationed in very humid climates numerous times and have never had this problem of puddling water on the floor and red mold in the shower.
Pool & Entertainment Area:
The second issue, and the most unbearable one, was the incessant yelling through the loud speakers at the pool/​stage area by the staff the hotel hired to «entertain» us. I want to start by saying the «entertainment» staff members themselves were very nice and made their rounds to talk to guest and make them feel special. I know they were only doing their job as they were trained. No matter how nice they were, it was impossible to overlook the noise that started from around 10am at the pool and then, when the pool closed, went to the adjacent stage area until around 10−11pm…everyday. There was no escaping it; even in our room since it faced the main pool with the stage underneath. The sound would even come through the sliding glass door. Don’t get me wrong, I love music by the pool, but not a series of club songs followed by a staff member yelling rules for games, and then continuing to yell for the duration of the games, which sometimes lasted up to an hour. It would have been much more tolerable if they just announced that the game was about to start and then turn off the microphone. There was no need to broadcast their yelling throughout the entire outdoor area for less than ten kids/​adults at a time. Throughout the day, and before the main show, they would do «ice breakers» with the crowd; first for the children and then an inappropriate one for adults right afterwards with a lot of sexual innuendos. I would half expect this if I had scheduled this trip for spring break and this was a cheap hotel, but this was during Christmas with mostly, if not all, families there. Even my 21 year old daughter thought the «adult games» were uncouth. On the flight home, I sat next to a lady who went to Cancun quite often and she said that many of the resorts had gotten away from the loud pool side nonsense like the Riu has. I talked to the manager of the entertainment staff and he said to go to the smaller pool off to the side of the hotel if we wanted to get away from the noise, but that pool was unappealing, and due to the proximity to the street out front, there was a great deal of traffic noise. There was one small hot tub for the whole property located in this area, but the heater apparently was broken because the water was always cold.

Staff:
Again, I would like to say that the staff was very accommodating in all areas, except for the entertainer’s manager and the front desk staff. For instance, in addition to front desk staff not caring about our room issues, they were rather condescending when we were checking in to the hotel. As we checked in, I wrote the date in the order of month, day, and then year. The man checking us in then put down Americans and sarcastically said that we are the only country in the world that wrote the date that way. That left us having a bad impression from the start. That’s a shame because I’m pretty sure Americans are a big portion of tourist there.
Riu Cancun finally responded as well and the letter was a complete insult and unapologetic. When you say, «We are sorry you feel that way» or «We are sorry you did not feel…» that is what you call a non-​apology. When a person refuses to admit any wrongdoing, they are essentially placing the blame on the person who feels wronged. I’m sorry, Paulina Garcia, that you feel that your apology for your hotel’s short falls was sufficient. Get it? That’s insulting, isn’t it?

People what’s wrong with you? This hotel is AWESOME no other word!
From the minute we arrived to the second we left everything was just great!
We were party of 7. Arrived from the airport to the hotel. Jacob was waiting for us in the entrance, welcome us with big smile and got our luggage. We walked in and someone offer us drinks at the lobby. The reception staff were very friendly and helpful with every question we had. We checked in at 8am. Our rooms wasn’t ready but we were able to use all the hotel facility. This is all inclusive hotel! We got wristband, and walked to the buffet to eat breakfast. After great breakfast we changed and went straight to the private hotel beach. The beach is breathtaking, the water are turquoise and clear like a glass. The sand is white and powdery. It was like 86 degrees, so the weather was just perfect. The water was warm and we got some suntan. The beach has suntan chairs and towels. There is waiters around to take orders for drinks. I don’t need more than that on vacation!
Later on we got our rooms. The rooms are very modern and nice. We got upgraded to a bigger room. All the rooms have balcony and with beach viewed. To be honest, we didn’t spend a lot of time at the rooms, except showers and sleeping.
The Riu Cancun have the BEST CUSTOMER SERVICE I ever experience. It was my daughter birthday. With out say too much… They surprise her with a birthday wishes letter, cake, fruits plate and decorated the room with balloons.
They even helped us to choose a good restaurant outside the hotel and make us reservation. They even called the restaurant to let them know we celebrate a birthday. When we arrived to the restaurant, they welcome us and said happy birthday to my daughter. It was nice! Back to this review…
The customer service helped us with transport, touring and much more.
The hotel have 6 different restaurants and 5 different bars. And they all free of use.
1. MIRAMAR (Buffet) is open for breakfast and dinner. We mostly ate at the buffet. You will find big selection of food. As vegetarian I’ve find a lot things to eat. The food is fresh and good.
2. TURQUESA is open for lunch. It’s the same kitchen as the buffet, the only different thing is the seating which is on the other side by the beach.
3. LA TOSCANA (Italian) it open for lunch with out reservation. For dinner you must have reservation, which recommended by the customer service two days ahead because it get booked easily.
We ate there once. The food is not better than the buffet and for my opinion it’s far from a real Italian restaurant.
4. TURQUSA (Steak House) open for dinner by reservation only. Not my style, but I can’t judge.
5. KAWACHI (Japanese) open for dinner by reservation only. We didn’t eat there. But I heard its one of the best in the hotel.
6. KULINARIUM (Gourmet) open for dinner by reservation only. We also didn’t eat there.
All the bars are great with big selection of drinks & alcohol.
The staff are so friendly and fast.
LA PUNTA (10:00am-12:00am)
CORNER (10:00am-12:00am)
LA FIESTA (6:00pm-12:00am)
WET’N DRINKING (10:00am-6:00pm)
SPORT BAR (open 24hrs.)
The hotel entertainment staff were so fun. Every morning they have fun games at the pool with free classes and entertainment for every age.
In the evening/​night time they turn out amazing show. We all enjoyed the night shows, they had musical show, the Las Vegas and the 80’s with costumes, instruments and more!
The resort have spa & gym services. We didn’t use the resort for massage (kind of expensive for Mexico) we went across the street form the hotel. You’ll see a lot of other spas with affordable prices.
I defiantly recommend this resort if you’re looking for all inclusive resort. Great place for young people and families.
Thanks for all the staff at Riu Cancun for making our vacation fabulous…
Can’t wait for next time!

I went with my best friends and we’re all in our mid 20s and wanted to party while still having time to relax. i would say I picked the perfect resort for that. Across the street there are tons of night clubs to choose from, while the Sports Bar and Pacha club are also great options. The best part is that the Sports Bar is open ²⁴⁄₇! I had the most fun after Pacha closed in the Sports Bar late at night.
If you feel as though you need to escape from the noise and relax on the beach, theres also lots of opportunity for that. There are many pools and one with a swim up bar, and there are two sides of the beach, one of which people use to play beach volleyball and it can get a bit noisy, and then the other is quite serene.
The rooms were also beautiful and modern, and they have a mini bar in each room that they restock daily. The beds were firm but comfortable, we had a great ocean view and balcony. Very clean. Walk in shower. No complaints about the rooms.
Besides the buffet, we only ate at the Italian Restaurant which was fantastic. I got the chicken stuffed with peppers, delicious. My friend’s vegetable lasagna was also great. The buffet got tiring after a few days, they did their best to change it up but I just got sick of the flavors after a while. Which is okay, because theres plenty of restaurants off resort, across the street to go to.
The staff were okay. The entertainment staff really tried their best and the cleaners were exceptional. The front desk staff were mostly great and when I had a dental emergency the customer service rep (Adrienne I think?) was very on top of finding me a dentist. I had an encounter with a really sassy cleaner downstairs cleaning the lobby, I was sitting with my legs crossed with my shoe on the couch and she told me to take my shoe off the couch but was quite rude about it.
This isn’t any fault of the hotel’s, but me and many of the other people staying at Riu noticed there was this massive group of? spring breakers? Who were from England. They were all very easy on the eyes but some were quite noisy and disruptive and very rude. They were aggressive during any «competitive» activity and almost saw a few of them start fist fights with other beach volleyball players, hilarious and ridiculous. I ended up being cornered by a group of them on the elevator, which of course to my luck, then got stuck. After I told the front desk they seemed ultra concerned and investigated thoroughly.
Heres a few cons besides the food… The WiFi is expensive! And I got disconnected all the time. It was irritating. The Wifi in the lobby was fine, but the one I paid for, not so much. The elevators got stuck regularly. Only one kind of beer, dos equis, not my favorite, so that sucked.
I’m already planning on booking another trip here ASAP.

We will never stay at a Riu hotel again, and will never recommend Riu to our friends or family. Rather I would strongly encourage people to avoid this hotel.
David, the bartender, was wonderful, incidentally.
Here is the email I sent to the general manager (still no response):
«Our first experience was with customer relations at Riu. Our shuttle company informed me that although we paid for our shuttle, they did not provide service on the 1^st of January. I called the hotel for advice and to ask if they can help arrange shuttle service, and the staff was not helpful in any way. They were rude and dismissive, proclaiming that I am a customer of Orbitz, not Riu.
As far as our concerns with our stay I will begin with what we considered to be major health concerns. We expected not to be able to brush our teeth with the water and only use bottled water, and we noticed the sign on the mirror instructing us not to drink the water. However, we did not expect the water to smell like raw sewage. The water from the sink and shower smelled absolutely horrendous and like what can only be described as sewage. We did not shower or wash our faces our entire stay as a result. Further, we used the alcohol from the in-​room bar to sanitize our hands after washing them. In fact, the entire property smelled of sewage, and on several occasions we witnessed bags of garbage leaning against the hotel walls.
The food was absolutely inedible. Everything tasted of Windex or some other cleaning solution, and made us sick. Even the drinks tasted this way. When you are offering an all-​inclusive experience, the food and drink must be of standards that are at least edible and healthy. The food was of poor or questionable quality.
Some sort of re-​roofing construction involving the use of blow torches began just below our balcony a few days into our stay. The Jacuzzi was as cold as the swimming pool, and not to a safe temperature. The swimming pool was murky and had a film of what almost looked like grease with pollen or dirt floating on top. The blue tiles in the pool were chipping and coming up, which is not only unsightly and uncomfortable, but potentially dangerous.
With regards to our room, the plumbing was not sufficient and the toilet would not flush properly. We were able to fix it, though it was not pleasant and was quite an inconvenience. The fuchsia pillows were not properly cleaned and were stained. The mini fridge was not stocked upon our arrival. I had to call to have someone stock it.
The Wi-​Fi was not functional the entire trip. On many occasions we had the staff attempt to get the internet working in the common areas, to no avail. Even some of your staff joked about inadequacy of the Wi-​Fi service, though never had a solution. Further, there were what appeared to be prostitutes socializing in the common areas of the hotel, specifically the pool bar and the Sport Bar.»
Please, save your money and go literally anywhere else instead. You’ll end up spending less and you won’t still be sick.

Here is the worst Hotel in my past experience !!
Pls. Be careful this hotel .
They quote all inclusive service, but they never provide !!
When I had an check in this hotel, they ask me to make the reservation of the restaurant .
But I could not !!
Restaurant said all of the date in this 1 week are full of the booking !!
There is no seat in anymore ???
What is meaning of all inclusive ??
The front desk service is also very poor !!
I never seen such of stupid hotel !!

I don’t understand why people are overly-​harsh on their reviews of the hotel. You have to remember when you’re staying here that there’s ultimately no place like home. If you’re like me, from the states, the standards and customs that we are used to are not going to be replicated 100%, internationally. Therefore all things considered, the Riu Cancun was awesome. Here’s why it’s awesome:
1) All inclusive gets you all of your meals and choices to dinner at other places outside of their standard buffet.
2) Buffet offerings are great and plentiful although far from amazing. You can tell that some items have been frozen at one point in time but the staff work wonders with it and it tastes good. I’m guessing the people that got sick may have ate somewhere else at one point in time because I ahead water and dairy with no problems.
3) The hotel is beautiful. It’s not the Bellagio in Vegas or a swanky Miami hotel, but it’s pretty nice and the nightly entertainment is a nice touch.
4) The overwhelming majority of the staff take pride in what they do and it shows. They work hard and pride themselves in being an excellent establishment in Mexico, I commend them for their efforts. Although all inclusive means that usually a tip is included, if you take into consideration the wages Mexican workers make compared to American, a tip can really encourage or validate someone’s hard work. On top of that, it’s instant credibility with workers who will bend over backwards to accommodate you when you return.
Here’s why the Riu hotel isn’t awesome and why it didn’t get 5-​stars:
1) Mold. We had mold in our room. This was a major issue, actually. Rather than being bitter and quiet about it, my wife and I brought to the attention of the hotel staff who offered us another room and assured us they’d clean it up. We ended up staying in the room and having the staff clean it. They didso quickly and for the most part thoroughly. We actually turned down the move offer after seeing the thoroughness of the cleaning. Considering the length of time remaining and constant use of a/​c, I wasn’t worried about flare ups.
2) The reservations for the dinner establishments outside the buffet were long. When we finally got to eat at one of the restaurants, the main dish (entrée) was served, everything else (sides and accompaniments) were buffet style. I was unsure what made the restaurants so special compared to the buffet while eating there.
3) There are a LOT of people. If you’re looking for seclusion, you’ll have to find it in Playa del Carmen or elsewhere. Cancun is very popular (and with good reason) but we were amazed at the amount of people at the hotel.
Big props to the staff at Riu Cancun, I went to Cancun to relax and did. I’ll gladly go back and strongly consider staying at Riu Cancun again.

I’m SOOO glad we ended up staying here. It’s literally a short walk away from all the action in the hotel zone. All of the other hotels are down the strip so you’d have to take a cab to get to all of the bars and shopping.
Food is great for the most part. Some of what they offered at the buffet was mediocre, but I also understand that they have to feed hundreds of guests everyday so what do you expect. There’s tons of options for the dinner buffet.
You have to make a reservation for their Japanese, steakhouse, fine dining, and Italian restaurants for dinner, but I suggest skipping them. we were kind of disappointed in the Italian resultant and even the steak house. The steak was super thin and fatty, and wasn’t that great. Just go to the dinner buffet. Trust me.
The drinks are awesome, but who can go wrong with all you can drink booze? Don’t forget to tip, you will get better service. That’s how the staff feeds their families, so be generous.
There’s drink service EVERYWHERE. The lobby, by the pool, even when you’re IN the pool, and on the beach as well. They really just want you to have a great time.
We had the Jr. Suite which is right above the pool area and the sports bar, and really close to the buffet. Great spot. Just a heads up though, the pool area does get kind of loud so if you want to be away from all of the noise and excitement get a regular room. It’s farther away.
Another tip– don’t go to the spa here. Too over priced. Take a walk around and you will find spas that offer the same service for more than half the price.
All in all we would definitely stay here again. I can’t imagine a better hotel in a better location! We had such a blast!

Rooms are clean, food was good (I’ve had better but have also had worse!) and the staff is very accommodating thus far. I find tipping well really gets you better service.
Literally a skip and hop from the bustling touristic Cancun district, shopping, and of course the bars and restaurants. The locals can get pretty aggressive at times and will definitely take you for all you got if you let them but it’s to be expected.
Lots of young couples and families so if your looking for the «girls gone wild» type vacation experience… unless it’s spring break your probably better off looking elsewhere.
Overall, I would say 3.5÷5
Andrea C.

Great place to relax and party! Pool selection is small but there is a great place to lay by the ocean and enjoy the view. Rooms are stocked with cheap liquor, hotel is all inclusive and it’s just a 5 minute walk to the bars/​clubs.

I usually don’t listen to reviews, but trust me. The hotel looks good and that’s where it ends. The plugs in the rooms are dodgy, I have three plug converters all different types and brands, and I had to put bottles and other things underneath it to make sure the power stayed on. We had one issue were I asked for snorkelling gear and one guy asked me to come back in 20 mins because they were all hired out. I followed one guy with gear back to the kiosk so I could get it from him. The guy that worked there then gave it to another women who had just arrived at the counter even though I’d waited nearly half an hour. I told him I was angry, he didn’t care.
The pools can be really dirty. The beaches are absolutely full of rocks, cut our knees a few times and out of the 14 days, about 3 of them the beach was covered in seaweed and sea debris.
Poolside BBQ was lovely, but the food in the restaurants are standard and repetitive. Was starving everyday. My girlfriend had stomach aches from the food for over a week being there which ruined her time, mass produced and not flattering. Its hard getting reservations for the restaurants, the customer service desk opens at 8am and the steak house reservations are taken by 9am but the food there is the same as the buffet. The meat is fatty. I actually found plastic stuck onto my toast, and I was sick for two days after it. We went in the Italian buffet and they said we needed flip flops, no problem. Then they said my girlfriend wasn’t covered up enough, again we abided by the strange strict rules considering it’s only a buffet. Lastly, we brought a towel into the buffet and again we were denied access. This was frustrating, not to add the staff didn’t say ‘excuse me, sorry they are not allowed in here’. It’s simply, ‘you have to leave’. I know they speak Spanish, but come on it’s not hard to be polite. The sport bar had food inside which was absolutely disgusting. Went in once for food and never went back, really bad.
You need to bring your own toothpaste and the ‘shampoo’ is basically shower gel. You have to pay for WIFI, every other hotel Ive ever stayed in has had free WIFI. You even had to pay for the pool tables, is this hotel all inclusive? I don’t think so. The location is good if your into the club scene and wild crocodiles over the road in the lagoon was cool.

I have been to Cancun/​RIVERA Maya many times. I always stay at palace resorts. I love them. Last yr I went to punta Cana and stayed at the riu bavaro palace. It was the best hotel experience I had ever so this yr I decided to try a riu resort in Cancun. So here goes. The hotel was far down strip. All the way by senior frogs and fat Tuesday’s. The water was calm unlike the water at palace resorts. The water was green as you will see in pictures but it is not as green as the choppier water at palace resorts closer to airport. The pools were nice in size. You had your loud pool, your chill quiet pool, your family pool and your bar pool. Although water in the pool was really hot. Seemed like I was in hot tub at times. The service and the food were just as good as palace resorts. The buffet had tons of options in authentic mexican food, American food. Vegetarian options, seafood etc. the Italian restaurant was not good. The steakhouse was delicious and Japanese was lovely. As for the beach its small. Not much sand but more than the hotels surrounding us. Lovely piers on beach. Hardly any rocks and they rake up the seaweed everyday. The entertainment was very good at night. Las Vegas type shows. Pre shows are silly but you expect that. The room was on the small side. Amazing view but nothing special inside. My biggest complaint is there is nowhere to eat when you are in your bathing suit. Most hotels have outside burgers or nachos with fries. Basic BBQ food for a hack outdoors. We did get a chance to spend day at riu caribe. They had outside food but the hotel had so many Mosquitos and it was very blah compared to riu cancun. I was happy I picked the right riu. So in the end not all Rius all created equal. The one in punta Cana was a five star in every department. The caribe was a 3 at best. I give the riu cancun 4 stars. The room along with wifi you must pay for and no outside food is why I can’t give it that final star. Would I stay at the riu cancun again? Sure. Great food, beautiful water and friendly service go a long way in my book. Is it better than palace resorts? No. But damn close.
P. S. I am very opinionated when it comes to my vacation spots lol

Exceptional service in all areas of resort. The food was not traditional Mexican but had a large variety. Received champagne and fruit basket along with a full room of balloons on my birthday. The rooms were not anything too special but the atmosphere and overall vibe of the resort was pleasant and celebratory. If you want a place to have fun, relax and be close to the strip this is it !

«Resort Living»
I will start off by saying that I am an avid traveler of Latin America, so a resort getway is WAAAAAAY different then trekking through the Andes or swimming in the Amazon. So, if you want a taste of the «real» Mexico (or any country) DO NOT go to an all inclusive resort. You would be better off staying in a villa, renting an apartment or doing air bnb.
The resort facility were very well kept; the lobby looked more like a swanky night club than your typical hotel lobby. The hotel staff and bartenders were very friendly and the majority of them were bilingual in English and Spanish. All of the bars were pretty nice; however, I enjoyed the Sports Bar and the bar in the lobby the most. .. mainly, because those two were inside with AC. Also, the lobby bar has special martini beverages. Sometimes, you need a nice whiskey martini to break up all of the frozen drinks. The sports bar is 22−23÷7 (i believe they take a couple of hours in the morning to clean it) and the sports bar has small bites for late night/​early morning munching. The late night/​early morning bites are small sandwiches, microwavable burgers and hotdogs, fruit, and nachos.
I found the rooms to be very comfortable, although some people complained about AC issues but the resort relocated them very quickly. But, come on!!! Who is spending the majority of his/​her time in the room? However, the fridge in the room are stocked well with booze, sodas (pepsi products), water, and Dos equis beers. Tip: When making your room reservation, request a room with an ocean view but make sure you close the shades at night because the morning sun is no joke.
For the most part, the food is edible. Keep in mind that the hotel restaurants are buffet style, so the food will not be AMAZING or prepared by master chefs, since they are preparing the food in large batches. But, I did appreciate the different varieties of seafood that were served. They did have a wide variety of options, so everyone can have something that he/​she likes. At least on my end, I did not have any stomach issues from the food. Although you may want to stay away from the green spicy sauce because it is very potent coming out. *I can still feel the burn*
The nightly entertainment was decent. Although, if you have been to a Riu resort in the past year then night-​time entertainment probably will be the same. So, I already had seen the ‘rock of ages’ review when I was in the DR but I will say that the Mexican choreography was a little better than that of the dominicans.
A couple of cons:
1. I found the water in the pools to be a little TOO warm. Often times, it feels like you are hanging out in bathtub.
2. The nighttime mist makes the floor really slippy so be careful when drinking and walking.
3. You cannot bring food from the buffet or restaurants back to your room.
4. You have to «reserve» your beach/​pool chair first thing in the morning because people will put their towels on about 7 – 8 of them on their way to breakfast in the morning.
TIPS:
1. Find a bartender and give him/​her a «nice» tip (100 – 150 pesos) and he/​she will take care of you (extra booze, priority service) for your trip. Jesus and Angy (sports bar) are wonderful people.
2. A taxi to and from downtown Cancun should be no more that 150 pesos (9 bucks). Bars bars downtown are a little less rowdy than the ones near the the resort.
3. If you want to try the steakhouse, make your reservation as soon as possible because it fills up pretty fast.
4. If you plan an excursion and you have a decent sized group, do not be ashamed to haggle with tour operator. We managed to get two family members to go on the excursion to participate for free.

1^st time in Cancun but 2^nd stay at a RIU.
I was not impressed at all. The lobby is beautiful but that’s where it stops.
The food is the exact same food they serve at the other RIUs. By the 2^nd day, we were ready to eat else where. The restaurant food was the same as the buffet. All six of us hand stomach issues the entire time and up to a week after being home.
The main pool is full of drunk 20somethings with lots of little kids swimming between them and the bar. We never used that pool since it was so over crowded. We did go to the side pool but it was not clean so we stayed down on the beach. The water is riddled with seaweed so you’re constantly skimming it and throwing it away.
Across the street are American stores so you don’t feel like you are in another country. It felt like being in Florida.
I will not be going back.

We just came back from a vacation at Riu Cancun! Ive read and seen the photos before we went and saw three stars! But what are peopl talking about I loved this place. Everyone wasso friendly and helped us out whenever we had questions.
We stayed a week and everyday was perfect.
Adriana at reception was super sweet and accomadating.
Rody the waiter he was amazing.
I love the pools and my son loved them as well.
Beach was beautiful and best oart is we had an upgrade to junior suite and had an awesome view.
We will definitely he back again!
Until next time Cancun!

So I recently came back from this resort and it was an amazing stay. The hotel and décor was modern like and looked good. The rooms were also beautiful. I ocean view and the beach was just breathtaking. Being able to see the sun rise and set was wonderful. This all inclusive resort was worth the money. The only down side for me was the food. I was expecting more Mexican food but they had buffet style and different food options like Japanese, Italian and steakhouse. I only liked the Japanese food and the grilled salmon from the Italian restaurant was good. Everything else regarding the food was so so. The buffet food could have been better but again, I was expecting Spanish/​Mexican food. Otherwise this is a very relaxing hotel.

I have nothing to complain. me and my husband Enjoyed every second of our stay in Riu Cancun and we truly loved everything about it specially the food in buffet, the entertainment the beach clarity and the hotel maintenance was amazing. Drink were amazing so much variety and super clean and beautiful.
We cant wait to go back
But japanees restaurant was very ok.

This was a decent resort to go to while I stayed in Cancun.
The pros:
–The resort was situated right by the beach. You literally have to walk down a flight of stairs and you can touch the beautiful water in no time.
— They had a ton if different bars you can visit throughout your stay, so you never get sick of just one.
— They have a lot of activities for you to do during your stay. They had a club, water activities, pool, shows, and much more.
— they had good service. Everyone always tried to go above and beyond to make you feel like you were on vacation.
— The resort’s lobby was clean and classy.
Cons–
— The resort was always turing off the lights of the lobby and outdoor sitting area so early! We would be playing card games in the bright light with drinks, and the next thing we knew was that our drinks were being taken away and we were playing cards in the dark:/
–they never had space for us to make reservations at the restaurants for dinner, so we would have to go to the restaurant early to get a spot.
— They have no wifi. Well you can get 90 min of wifi everyday fir two devices. The wifi can only be used in one sitting, in the lobby, and both devices have to be on it the same time. This was so frustrating and inconvenient.
Cancun has so many resorts and I probably will try something new next time I go visit!

Riu cancun is a great place to relax and go on vacation. The resort is right on the beach shoreline. It is all inclusive meaning tips are included. The plus side to this resort include the lobby area. The lobby is so beautiful and modernized. Once you checkin you are greeted with fresh juice.
There are multiple bar areas to pick from and they serve absolute vodka. This was mostly what I drank. They also serve delicious bloody Mary’s that I also drank a lot of. The service is good for the employees are hard at work.
The resort serves grilled fresh food and fresh coconuts during the day time while people are on the beaches and pool areas.
The down sides to this resort includes the following; poor wifi, difficulty getting dinner reservations, lack of food options, and early closing times of bars and restaurants.
There is a sports bar where you can get service ²⁴⁄₇. However, the food is horrible and not fresh. The drinks are poured into plastic ware.
The restaurants close around 1030. The bars close around midnight.

Only reason I gave this two stars was for the refurbished hotel décor. I give ZERO stars to Cancun as a whole and 1 star for the rest of the mess here.
We stayed here October 27– November 2, 2014. Just writing this review makes me upset. Last year 2013, same time of year, we went to Playa Del Carmen and stayed at a Riu. Our experience at the previous Riu in Playa Del Carmen was amazing, from the service to the rooms, the beach, the pools and the area as a whole. It’s what made us book this vacation at another Riu. We decided on Cancun instead of Playa Del Carmen, just to try something new. Never again.
Cancun is not Playa Del Carmen and for as close as they are I cannot believe how shockingly different they are and I’m not even talking about the crazy nightlife.
The beaches in Cancun are filthy and small and short and rocky. I’m sure coming from Canada or somewhere in Eastern Europe these beaches may be nice for you, but as someone living in Southern California, having lived years and years in Miami Beach Florida and even Northeast beaches, this beach is the worst.
There wasn’t enough room for enough beach chairs, so you were always stuck sitting inches away from other guests, dealing with noise or not even having an available lunge chair. The beach was disgustingly littered with sea debris and the beach was so short and rocky and roped off, I cannot even get over it. This is probably why the pools areas were 100% crowded at all times of the day.
The hotel was recently renovated so if you are just looking at the rooms or the lobby and the actual look of the hotel, you are at the right place. The hotel itself was beautifully redone with all the amenities. The problem was the crowds, the AWFUL beach and the noise. There were too many children, too many fat drunks and too much noise. The weather was not ideal and we both wanted to leave after about 2 days.
The nightclub is nothing worth going to. The nightly entertainment was entertaining enough but after having such a bad daytime experience at the hotel we were in the best of spirits. Speaking of spirits, the alcohol isn’t right here. There’s something off about all of it. The bartenders at the pools do not add any alcohol if they can get away with it and the alcohol in the room all tasted funny. It’s just not worth the all-​inclusive if everything that is included is disgusting.
The food was decent. I did enjoy many of the buffet meals and variety but a lot of things I tried were not great, just hit or miss. But on a whole I appreciated the effort and presentation on most of the food. The seating in the dining area was always a nightmare, over crowded and not enough outdoor seating available.
You have to pay for Wi-​Fi, which is ridiculous in 2014. Being close to all that nightlife stuff in Cancun is not a priority for us, but if you are into that its within walking distance, but I only see that as fun if you are underage or from a small town somewhere and not exposed to nightlife large American cities offer.
The pool and beach area is CONSTANTLY noisy, horrible music, just barf! Total nightmare.
The service was also SO MUCH better at the Riu in Playa. This Riu there was very limited beach service and pool service and table service. All in all, spend the same amount of money and go to Playa. It’s a different world as compared to Cancun. I will never go back to Cancun and unfortunately I’ve had it with the Riu after this past experience. All in all I’d have rather stayed at home in the bathtub than ever go to Cancun again.

¡Este hotel me fascina!, por varias razones, pero sobre todo por la espectacular vista que tiene del mar y la increíble playa con la que cuenta. Es tan bonita, que muchos turistas la buscan para tomarse fotos para su boda. La playa tiene rocas, a las que te puedes subir cuidadosamente y apreciar desde ahí los colores típicos del Caribe.
Los camastros son ideales para asolearte, pues varios están colocados debajo de palmeras, de manera que es posible aprovechar su sombra; o si lo prefieres, los que se encuentran bajo el rayo del sol. La alberca es de excelente tamaño.
Las instalaciones son muy modernas y cómodas. Verás el color morado y blanco por todas partes… esto hace que le de un toque de jovialidad al lugar.
Los restaurantes están rodeados de vegetación; te sentirás realmente fresco para iniciar el día con un delicioso desayuno. La calidad de los alimentos es buena; y tienen una extensa variación en el menú.