The Westin Resort

We will be back ASAP enjoyed my ocean view room and the beach my only problem was the service on the beach once we found a guy and he brought drinks never came back. but back to the good that view amazing. Beach cleaned every morning by staff for trash pool as well. Coconut water was good had about 9… hotel not far from the airport maybe 7minutes. Bus pickup right outside hotel taxi service available just tell them where u want to go and coming back teller westincancun is your stop. If u can walk there is a corner store 3min walking called exxxtra if you want snacks or juice meds etc takes cards and cash and pesos and American money. Room was not bad at all nice bed bath toilet and tub big mirror in room for pictures MY ALLERGIES WENT CRAZY but I can’t blame hotel for that I would just spend as much time as possible outside. The room is all tile thank God I had socks.

We were there for 5 nights, and it was awesome. Nearest hotel to the airport and just 60cent bus ride to el centro. The hotel rooms are one of the nice and very fancy for the price! It was our late honeymoon and the front desk sent us a bottle of wine to celebrate! I forgot her name but I will update. The pool next to the Beach is awesome the bar next to the lobby is great! The bartender was very nice and informative about all cancun. all around all the employees were so nice! Thank you again and we will be back!

Pros:
— Quiet and unwinding if that’s what you’re looking for
— Spacious and clean room
— Free WIFI (fair speed)
— Hotel is pretty and decent but not quite fancy
— Great restaurant. Food is really delish.
— AC and heater works great as well as the shower
— Ambience is very relaxing and pretty
— Lobby smells so good lol!
Cons:
— Too far from everything (except from the airport) lol!
— Bathroom door doesn’t lock and shower door doesn’t fully close
— 4 out of 10 staff are rude. They don’t know what good customer service means
— Exchange rate is a rip off. Good thing I went somewhere else to exchange my bucks
— Room service is slow
TIP: Always ride the bus! The bus system is pretty safe and fast and it’s ²⁴⁄₇. Always comes around every 5 minutes. You only need a taxi if you’re trying to get somewhere asap. Don’t let anybody tell you otherwise.

The worse hotel experience I have ever experienced. The 4 nights I stayed at the Westin hotel, I had to «remind» the house keeping to clean our room. All 4 days of us staying we had no clean towels and our room was not clean. The second day in they shut off the water. We are on vacation and we had no water. The toilet didn’t even work so we couldn’t shower, brush our teeth or use the bathroom. I’ve never seen anything like that in my life. While walking to our room people left their room service dirty dishes out of there room so someone could grab them. No one did. The nasty dishes and food sat there for 2 days. We walked by it everyday. The place was very boring, nothing to do. Not one person in the building talked English. This is a place for tourist, you should have people in the building that speaks english!!! I couldn’t even call the from desk and ask for extra towels because no one understood me! It was so frustrating. I do have to say the people in the restaurants that served the breakfast are very nice.
I will NOT be returning!

I love it here ! We leave tomorrow and overall my experience has been great. The staff is friendly and courteous, the beach is absolutely beautiful, lots of pools and the bars open at 10 am! The rooms aren’t luxurious but for the price they are definitely nice and we spent most of our time outside anyways. Make sure to get A 1^st floor room with an ocean view because the pool /​ocean will literally be at your doorstep! We will definitely be back

CHECK-​IN/​CHECK-​OUT:
Long process. Set aside about 30 minutes each time. There are 4 desks and for some odd reason the wait is incredibly long.
ROOM:
We had a room on the lagoon side which was okay, the view was not great but the room was clean. When you turn the water on, it comes out brown for a little bit. TV is old and blurry.
ROOM SERVICE:
I cannot overstate how extremely difficult it is to order room service. You will repeat yourself over and over again and will likely have to read the full description on the menu to them very slowly. It also takes 45 minutes to an hour to get your room service and when you do get it, it is often wrong. We pre-​ordered breakfast by leaving our completed form on the doorknob the night before and the food arrived so early that they woke us up! I’m not a morning person so I did not like being woken up at 5:43am. And the food was subpar in both room service and the restaurants.
RESTAURANTS:
El Palmar has probably the worst food out of the entire property but not only is the food bad the service is awful. When you see the host stand, you will need to bypass it and seat yourselves because there is never a host there and people just wait and wait to be seated. We ate at Arrecifes and for higher end Mexican dining we left pretty disappointed. I had a shrimp dish that I can only describe the texture as gummy and the food was overpriced. The Sunset Grill & Bar is the area outside by the pool which is probably your best bet because it’s basic food that they really cannot screw up and you can sit outdoors. The best drink is probably the Coco Loco which is served in a coconut with coconut water and assorted liquors.
HEAVENLY SPA:
I got a shiatsu 80 minute massage which was $ 1,850 pesos and came out to $ 118 including tip. It was a good massage but it was not a shiatsu massage but more Swedish. The spa itself is pretty limited with a Jacuzzi, steam room and sauna. There is a large shower with multiple shower heads so that was fun to jump in for a few minutes.
SUMMARY:
We stayed from Thursday to Monday and we had 12 service interactions related to food and beverage and I can honestly state that 10 were poor. Although the property is outdated and far from being upscale I really expected the service levels to be top notch and they were not. Four out of the five days were cloudy and the 1 day that we went to the pool, they did not have towels. I cannot even comprehend a resort not having towels for their guests. We did the breakfast buffet before we departed on Monday and we asked for a coffee and a tea. I never got my tea after 30 minutes of waiting and almost finished my meal. I went up to the station where they ring up checks and self-​served myself a tea bag and hot water and at that point our server scurried over to me saying he would do it. No thank you, I’ve already done it. I do not understand why they have servers if they do not serve.
To be brutally honest, even if this resort (it really isn’t a resort) offered me FREE hotel stay, food and flight I would NEVER come back. I came for a vacation to relax and I found myself stressed out, lacking sleep and constantly looking around for a server to well, serve. I could not enjoy myself at any period of time even when I slept because if you recall in my story, I was woken up at 5:43am by room service. There are so many other resorts to choose from on the strip and you will be very disappointed if you choose to stay here.

I’ve been here for 3 – 4 times already for stays between 3 – 7 days.
Quick Rundown:
Pros:
1. Quiet, if that’s what you are into
2. Quick to get around from room, beach, Reef, restaurants and spas
3. Service with more than just a smile. They remember you all the time.
4. 10 minutes from airport
5. The food is really yummy!!! The all inclusive is the way to go.
Cons:
1. WiFi a bit spotty in the lobby area. Not sure about the room WiFi. But vacation means staying offline in my opinion.
2. Menu doesn’t change at the restaurants. Therefore be careful when staying for too long as you may not like the restaurant food items after eating it many times. But the food is great!
Room Tip: The top floor (6^th) of the hotel has balconies only with the choice of either the ocean or the lagoo

Quite, secluded, great service… at the far south of the strip. If you’re looking to relax & get away (no party atmosphere) this is your place.
It is an older resort, so no 5 stars, but it’s a strong 4 star (for Mexico).

Our experience here was good but not as good when compared to other hotels we’ve stayed at in Cancun. For starters, it needs a facelift badly. We definitely got tired of hearing John Mayer, Colbie Callet and other pop music around the facility and in the restaurants. Maybe my expectations were too high but I expected traditional Mexican music. The food was good, not great. The staff was pretty good. The ocean was warm, clear and calm most of our trip. We upgraded to all inclusive upon arrival (which was cheaper at the hotel than it advertised online). TIP: If you’re going to drink alcohol and want the ease of eating food at the hotel, buy all inclusive. You can get it by the day and it’s cheaper than paying $ 9 (on the cheap side) for a drink or $ 15 dollars for a burger. The cost of a few drinks and some food between 2 people is pretty much the same cost of all inclusive.
I would recommend this hotel to other people, given the price is right. If you’ve never been to Cancun and this is your first trip, you’ll probably be very satisfied. For us, this was a last minute trip and we had a great time, but we’ve had better accommodations and better food In Cancun. We had a great time, but we were ready to leave after a few days.

Alright Westin, you let me down this time.
Although my stay ended in a nice suite that was fully renovated, it didn’t start that way.
The hotel had confirmed my suite upgrade prior to arrival. When I got there they told me my original room wasn’t ready, so they would «upgrade» me again to an oceanview suite. Turns out their definition of ocean view is facing the pool and next to the towel station where everyone can look into your room… and on top of it, it’s first floor by the elevators with all the foot traffic that comes with it.
After they switched me to the real suite, things were ok, but that was not a good start.
The hotel is down the main strip, not walking distance from anything. Come here to relax and be away from it all… they don’t have activities on the property, just RELAX!
It’s worth it to stay here on points, not sure if I would pay to come back.

First off, let’s just be clear: this isn’t the newest property, and our experience here might not be typical. (N is a Starwood Plat, so we used upgrades and they always treat us well!)
If you’re looking for a relaxing time off the main tourist drag, then you might love this Westin.
It’s an older facility, and it was not busy during our stay here, so we had plenty of choices at the beach, no matter what time we made it down. We also had ROyal Beach Club (RBC) access, so breakfast was always good, and cocktails by the RBC pool each night were a must. David and Isai at the RBC lounge were a blast — they went out of their way to make sure that we had everything we needed, and always topped off our drinks!
You probably can’t make a meal out of the RBC snacks, but after the amazing feast each morning at breakfast, you might not need to. All of the touristy spots are just 10.5 pesos away on the bus, as it’s one of the first hotels on the strip. The gym is great, and wasn’t too crowded each morning.
Our only real complaints were that the AC in the common areas wasn’t great, and since we had a suite, we didn’t have a balcony. Note: they’re doing some renovations on the RBC rooms, so not sure about the amenities or future state of those rooms.
Bottom line, we had an amazing stay, and will definitely check here first on our next visit to Cancun!

Un hotel muy bueno pero algo viejo, aunque me comentaron que se espera una remodelacion completa al hotel que espero y llegue a disfrutar en el futuro, sus restaurantes son lo mejor! El pecado maji maji en salsa de Jamaica es un must y el sea & stone es super perfecto para una cena con vista al mar. El royal Beach es bonito, habitación un cuanto espaciosa y con vista al mar! mi estadía fue corta pero muy agradable e increíble! Aunque su ubicación esta muy lejos del party center y de las plazas.

My wife and I took a last minute trip to Mexico and bid on this hotel on Priceline. We got it for $ 85 a night (Thanks, Priceline). We were pleasantly surprised. We are more adventure travelers so the Cancun strip was not appealing. The Westin Resort is on the very edge of the strip so it’s more chill. It has a great pool and swim up bar and a beautiful beach. We went in July and were able to watch the sea turtles come up on the beach and lay eggs at night (so cool!).
The rooms were big and great views of the ocean. You have to pay for wifi for your room, but it’s free and strong in the lobby. The restaurants on the property was not the best, just okay.

Cleanliness: ⁴⁄₅
Amenities/​Features: ⁴⁄₅
Location: ³⁄₅
Service: ⁴⁄₅
I found the check in a little slower compared to other hotels, but I kept in mind that this was Cancun, and that it might be different from other countries. The front desk was relatively friendly, but he mumbled when he talked a bit which made it difficult to understand his explanation on certain things. We had to ask a few times to make sure what we were signing when he asked us to on paper.
The hotel has two buildings: the regular Westin Hotel and the Royal Beach Club by Westin. The beach club has more options for rooms and overall more benefits, such as a private pool for beach club only guests and a separate lounge to enjoy breakfast and snacks.
Our Royal Beach Club room was very simple and had all the amenities that we needed. We didn’t use the TV much but it worked fine and the dresser was big enough for both of us if we chose to use it. Our balcony had a beautiful view of the lagoon and it was very spacious! There were two lounge chairs with a small coffee table that we could use to enjoy the sunshine. It was quite private (ie. you can’t see your next door neighbour) which I really loved. I really enjoyed their bathroom, as it had all the necessities and it was also very clean. What I really liked about our bathroom was that the bathtub and shower stall was separate. I know that not all Westin hotels have this feature so I appreciated it.
Anyway, everything was great: the wifi worked well, the air conditioning also worked without problem, and both cold and hot water worked smoothly. The only thing that I was disappointed with the room was how thin the walls were; our next door neighbours were quite loud during the late afternoon and it was difficult trying to not listen to them because the sound travelled so easily through the walls.
Overall, the rest of the hotel and resort was very well kept — clean floors, bright blue walls and lots of places to sit and lounge. I did notice that most of the resort wasn’t air conditioned throughout the hallways because it was directly connected to the pool area and the beach. This was slightly a downside for me as I don’t like humidity that much. The dining area, spa, fitness centre, etc. were air conditioned and humidity controlled.
We decided to try the classic buffet at El Palmar and we were pleasantly surprised with how delicious the food was! Maybe it was because we were too hungry… but most of their foods were fresh, hot and well made! I stopped at 3 plates and was very full after. We had great service as well, and we had a great view of the pool and the beach as we were seated by the window. Overall, the price of the dinner buffet was alright, considering the quality of the food.
Afterwards, we went for a drink at their bar on the main floor. I went for a classic piña colada and hubby went for a gin and tonic. Since Westin Resort isn’t all-​inclusive (it can be if you want), we thought that the prices of the drinks weren’t too expensive and reasonable. At the very end before we left, we asked the bartender if he had some American change for a bigger bill (we wanted to leave him tip) and he was very nice and found change for us. We had noticed that later onwards that it was quite difficult to find American change unless you went to the currency exchange.
After some time, we went to their fitness centre to squeeze in a short workout. It was well kept and the air conditioning was kept on high (thankfully). It closed at 10pm which was slightly disappointing because it closed a bit early.
We ordered a burrito to share for room service and again, we found it very delicious. It didn’t take very long for the room service to arrive after we ordered. What we did find a little disappointing was that the wines on their menu were only available by bottle. What we also found surprising was that on their room service menu, the price didn’t seem that expensive, so we didn’t think that it was the whole bottle. The only wine that was available per glass was their house wine, which they (the person on the phone) weren’t aware of. It took a long time for them to try to tell me what kind of wine it was… I ended up telling them that it was okay and I’ll just get the burrito.
On a concluding note, our experience at Westin Resort Cancun was overall very good. We were able to check out at the front desk at The Royal Beach Club which was convenient since we didn’t have to go to the main front desk. The front desk also called a taxi for us as well. We had no problems with the wireless internet throughout the building, our food was great, our room was clean and well worth staying. If you’re looking for a more affordable option in Cancun, or don’t want a full all-​inclusive experience, this place will be well suited for just that especially at The Royal Beach Club!

Beautiful beach view in our room, check. Easily accessible to downtown Cancun, check. On the strip with easy access to an abundant number of restaurants, check. This place is an ideal stay if venturing off to Cancun! I loved, loved our stay here. We had water replenished everyday (bottled). Prime location to watch the sunrise :)

Sometimes, I was like «ok…» and other items I was like «fine.».
So, mixed feelings.
If you like quiet, you will like it here. Want a night out? It sucks getting there.
Hotel was clean but really needed heavy updating.
Service was nice but inefficient, you have to ask for stuff like 5 times, and even then you dont always get what you want.
Once you are outside at the pools and the lounge chairs you feel like you are living it up, but step back in the rooms and dining places and hallways and its like, this is a westin?
I think it was really cheap, so. that was good. but im not sure I would come back. I am definitely looking for a lot more.
TIP: Make sure you ask the check in guy how much they authorization on hold is going to be. that was a DISASTER for me.

Yeh, it’s okay, and definitely nothing more.
I stay at a lot at Westins and this property is well below the ‘average’ Westin. Of course, «its Mexico» and its «the beach», but still, if you’re attracted to the Westin name, and more importantly, the Westin reputation, you’ll be let down.
Rooms are spacious enough, but a little ‘rustic’ with lots trim, caulking and other aesthetic issues you wouldn’t expect to see in a Westin.
Outside the room, you’ll find the property on the southern side of the Cancun hotel strip. Plus to that is that it’s a quick ride from the airport, but downside is that you are miles from many of the popular activity & nightspots. That can be a plus if you’re looking for quiet, but if you quickly tired of the mediocre food and activity of the hotel, you’ll have quite a way to change the scenery.
The beach is great, scenery nice and always plenty of room to grab a chair and umbrella.

Good value, nice amenities, not so great location. As an SPG Platinum member for many years now, I expect a lot from hotels in the chain and this one hasn’t let me down. The staff is extremely nice and willing to help. We stayed at the Royal Beach Club, so wouldn’t know what the rooms were like on the other wing, but these were amazing, had a great ocean view and they will drive you with a golf kart if you’re not willing to walk. They have several restaurants, cafes and pools. The Spa service is fantastic as well as the therapists there! The only minor complaints are the location (one of the last hotels down the Hotel Zone, far from everything) and they prepare the worst cocktails during the ‘hors d’œuvre’ at the RBC lounge.
Room Tip: Try to stay at the Royal Beach Club, with an ocean view.

Mix feelings !
Good points:
*Nice beach with blue Ocean waves
*Friendly staff with a smile from the front desk, to the maid, barmen, concierge, waiter and bellman, always ready to help you out
*Family/​kids/​couple friendly
*Large facilities (restaurants, bars, terraces, beach, swimming pool, lobby…)
*Big room with the terrace was nice, in front of the beach and Ocean. Iron/​iron table + safe in the room, I like it, free water bottle too.
*Comfortable bed
*The maid service everyday was good
*Free wifi in the lobby
Bad points:
*Looks more like an old Sheraton/​Four Points than a Westin, they should think about renovations…
*Even If the staff looks friendly, the service is very long at the restaurant and bar…
*The location of this hotel is at the end of Boulevard Kukulcan, nothing around, so you have to take the bus (r1) for 10 pesos about 10/​15mins walk to reach the bus stop or take the taxis for ¹⁵⁰⁄₂₀₀ pesos to reach the main restaurants/​shops/​bars/​night clubs area about 10 km/6.2 miles away. 10 minutes away walk, you have a 24h convenience store.
*They charged me a penalty (100 $) because I cancelled my first reservation to make a new one to stay 1 night extra, they said, I will be credited and I will have a free night, it was not respected at all, very disappointed from that lack of professionalism from that hotel. Someone from the hotel was even supposed to contact me told me the clerk at the front desk, just lies… not even.
I will not stay here again! Not even thank you for staying here at the end I received.
A disappointed customer

The tourist zone of Cancun is a little too much for me. Overstated and congested and loud and basically overpriced compared to the satisfaction and value. And too many partying tourists.
I like quiet and understated. That’s the Westin, Cancun. Its the first hotel coming into the tourist zone, so you avoid the congestion. Its showing its age a little, but nothing to scoff at. The basic rooms are large and have a nice balcony overlooking the lagoon or the beach. On this narrow strip of land you see water on both sides. Very few of the Cancun hotels have that double view location.
For us it was just for a couple of nights at the end of our trip to Azul Sensatori, a magnificent resort near Puerto Morelos 20 miles south. The Westin served its purpose of being close to the airport and we can do a few «Cancun» things before we leave. If you want some extravagant luxury, head to one of the 100 Riviera Maya resorts and you will find the right spot for you.
The jewelry store had some nice pieces without prices showing. I was surprised to get some good prices and not have to go and haggle at that marketplace in town. Nice Australian opals less expensive than you can get in Australia. Nice. The beachside restaurant was cool too.

We booked a last minute trip to Cancun, so this was one of properties that still had availability at a decent rate $ 200 a night on the beach.
This was the first time I have stayed at a Westin property and possibly the last.
Lets start with the Deluxe Ocean View room. I recommend staying on the first floor as you can walk right out your room onto the beach. The room was large with a comfortable king bed and a very roomy bathroom! The room was not very clean, nor was it any cleaner in the following days. The first time I took a shower, I noticed a whole bunch of hair in the shower, and it wasn’t mine :(The sheets were very itchy. They did at least sweep up the sand everyday off the floor. The room had a/​c which is a necessity in Cancun. The fan is a bit on the noisy side, but for once that is actually a good thing because you can hear every word from the room next to you and because the rooms have high ceilings it echos and is very loud. The fan helps to drown out the noise of the room next door.
When I went to check in, the person next to me was freely offered late check out to that customer, I thought, wow that is cool. When I went to the front desk to ask, completely denied, they told me they were 100% full, but when I went on-​line to check availability, they had plenty of rooms available. Yep, they outright lied to me.
The day I checked in, I went to the Concierge desk to get information, she told me I would have to come back the next day to see Sergio, really??? Next day I went to see Sergio who gave me some great recommendations. He sent us to Mr. Pampas in central Cancun, that place is a MUST! He told us where the locals go in central Cancun, that place was authentic and fun. He offered us a Spa discount which even after the 30% discount is still higher than what I pay in the US. He also offered us a visit to their other Westin Resort but we were only here for a couple of days, so we really didn’t have time, but it seemed like a good deal. The only staff member I really liked here and found to be friendly was Sergio, everyone else seemed to be cold.
Parking here is free and covered which is good because you don’t have to go out to a super hot car, just a hot car, being that it was 90 degrees!!!
The beach is beautiful. The hotel offers complimentary beach towels, chairs, and umbrellas. If you have children under 6, I do not recommend this beach, it has a shore break/​shore pound, that means your young children can not play freely at the edge of the sand/​water line without being held by a parent. However, if you walk down about 6 – 7 resorts past the volleyball nets your small children can play more freely of course under the supervision of a parent.
The hotels charges $ 15 a day for Wifi, you can get free wifi in the lobby, but if you need internet and don’t want to pay the excessive charges, it is not very convenient. Also if you do pay for wifi, it is only accessible inside, not on the beach.
Last bit of helpful advise, the elevators here are not sensored, so if you are walking in the elevator while the doors are closing, they will crush you, if you forget this helpful hint, don’t worry, you wont forget after it happens to you… ouch!
There are a ton of hotels here in Cancun, really shop around to find one that really fits you. I won’t be staying here again.