Easy Way

We have used Easy Way in Playa del Carmen twice. The first time was easy and trouble free.
Most recently however, Mario and his cohorts tried to shake us down to pay for a «missing» piece of plastic on the car, that wasn’t covered by the insurance which we paid for. I knew it was a shake down because when I asked what he suggested we do about the missing piece, he was all «hmmm», «don’t know», «maybe you can want to purchase this part yourself» — really vague. Any reputable car rental firm will have a specific procedure for dealing with damage — he was pretending he didn’t know how this should play out. Hoping no doubt that I would offer him cash to make it go away (I didn’t).
We won’t be returning.

As many seem to use Unilocal to vent negative experiences with renting cars and driving in Mexico, I thought it would be nice to share a good experience I had with Easy Way rental car.
We were in Yucatan for 2 weeks. We rented a car from Easy Way’s office in Merida for the last 8 days of our trip, returning the car in Cancun. Before our trip I made the reservation online — all the fees and various insurance options are clearly shown in US dollars and they were always quick to reply to emails. I used my credit card for the CDW/​LDW without problem (many companies will not allow you to do this, instead requiring you to purchase their insurance, that often comes with a deductible)
I had originally asked for the car to be delivered at our hotel on a Sunday so we would be able to leave early Monday morning and head to Chichen Itza. After arriving in Merida I realized that their office was ½ block form our hotel. I went in and asked if I could just pick up the car early Monday morning and save a day’s rental charge — No problem!
The process to get the car took about 20 minutes of paperwork and then going over any pre-​existing damage, showing me the spare tire and jack, and that the car had ½ tank of gas and to return with the same amount. The only hitch was they didn’t have the exact car I reserved but gave me something similar that was actually a little less expensive.
Had no issues with the car. We filled up in Merida, Valladolid, and Tulum — no problems getting gas. Attendants were always sure to show us that the pumps were set to zero and gave us correct change. Only interaction with a police officer was when we accidentally took a wrong turn in Tulum — the police officer directing traffic saw our error and was nice enough to stop the other traffic so we could get turned around and go the right way.
Returning the car in Cancun was quick and easy –they even drove us to the airport
Overall, a very positive experience and I would certainly recommend Easy Way to anyone looking for a car rental while in Yucatan

Bad costumer service! Alberto met us at Cancun airport around 6 pm and told us they don’t have the automatic car for us, which we reserved a month in advance. He kept insisting they have the standard/​manual car and he could give us that, but we told him we want automatic since not one of us can operate a manual car. He then started calling other companies but the price kept changing and going up; insurance is not included anymore and the discount previously promised. The worst thing that happened was when Alberto, without any word, just abandoned us, hopped into a car and just zoomed away. He left us surrounded by other car rental reps who were not helpful at all since they witness the whole incident, they were not willing to give us a good deal. Don’t ever book with Easy Way, they are very unprofessional and just left us stranded in the airport, without a car, at night and stilll had to drive one hour away to our destination. Their main office was not helpful either. Just beware and don’t book with Easy Way if you don’t want your first night and first impression of Mexico ruined.