Iberostar Paraíso Maya

What a really nice place, they go out of their way to make you feel at home the moment you arrive. They have great shows at night and lots of fun things to do for kids. Will return next year.

I went there for spring break and it was great because it was all inclusive with food and drink. It was unfair because you had to wake up early to get chairs and at 3:30 in the morning their were minimum amount of chairs. The rooms were good they were clean. They had great activities for kids. The downside is that their are no rooms that are in the beach. You had to walk over a bridge to the beach.

I have been to a lot of all inclusive resorts, and this one in my opinion had the worst food.

What a great family vacation! We decided to book a vacation, last minute, with my wife, 2 year old, and 6 month old. Some people call that crazy, but luckily for us, the Iberostar Paraiso Maya was perfect for our family. We travelled during the first week of August 2015 and prices were great. We stayed 7 nights!
Once we got to cancun, it was about a 20 min ride from the airport down the the riviera Maya area. We had a private car service which I recommend (120 USD). I know the hotel has shuttles, but with our flight being delayed, I was even more happy to know our car service was there.
Upon check in, we were greeted with tropical drinks for everyone, non alcoholic. Check in was nice but since it was late, we didn’t get a total run down of how everything works on this property. There were tons of restaurants that we didn’t learn about until 2 – 3 days in. Not sure if this was a big deal but it worked out.
There are golf carts all over the property and you just have to call if you want a ride. Everything is a nice walk with great scenery. There are tons of pools, a lazy river, a kids park which was awesome, and a swim up or walk up bar on every corner.
The beach was great as well. There is a super casual open aired, buffet style bbq at the beach. After getting out of the water you can walk up and get hot dogs, hamburgers, and some other street fare. There is also a large walk up bar on the beach. Showers are also available at the beach with numerous cabanas as well as covered beach chairs.
One thing I highly recommend: If you’re going to the pool or beach, make sure you go out and put your towels down early if you want seating. If not, seating will disappear in a heartbeat. I never had anything taken, but I wouldn’t leave any valuables out there, just towels. On the way down to the beach, make sure you check out the Coatis. They’re little monkey looking animals. Pretty cool. Kids loved them as well as the large iguanas throughout the property.
Restaurants were abundant. Make reservations if you want to be served. Buffet style is first come. For example, a restaurant, La Marina is half buffet and half served. However, if you have a reservation at La Marina, you can order off a menu and hit up the buffet as well. The Japanese restaurant is pretty standard, as well as the steak house. All food was decent, nothing to write home about. Large selections which was great. Breakfast and lunch does not require reservations, only dinner. There is one restaurant that only accommodates 12+ and older, which meant we weren’t getting in, nor did I want to dress up on vacation. Board shorts and a tank please.
The bars were great and generous, there was an ice cream bar at the main pool, there were games, ocean water sports and rentals, and tons of excursions in Mexico. We were able to check out playa Del Carmen, which I recommend. The hotel conducts shuttles down there, daily. Food was legit, much more authentic mexican.
Overall, this place was awesome. I would return but there are too many places in the world to visit. However, the brand of Iberostar was impressive, especially for the price. What a memorable experience. YouTube has tons of reviews on this place!

We were sent here because our original booked resort burned down. We did not know what to expect, especially because it was our 10 year anniversary and wanted it to be special. It exceeded anything we could imagine and it’s because of the hard working, happy all the time, staff!!! Came back to our room with rose petals and champagne!

I had a wonderful time at this all-​inclusive resort. I can’t say enough about how friendly the staff is. We particularly loved Lois and Rodrigo at the del mar pool bar and «Sexy Papi» who was part of the Star Friends entertainment crew. The food was delicious, the drinks were great and they did not skimp on the alcohol, and as mentioned before, the staff was phenomenal and so very friendly. It is a large resort so be prepared to walk (they offer rides on their golf carts too). There is free wifi in the resort now though it’s iffy but it is available throughout not just the lobby as it used to be. I highly recommend this place. And make sure to get a massage on the beach. It was heavenly.

Beautiful resort!!! Loved all the animals!
Everyone was very friendly and helpful!
The bartender named Hugo made our trip! He was extremely attentive and friendly! We looked forward to seeing him every night! Hugo never took the smile off of his face and never made rushed sloppy drinks no matter how insanely busy he got.
We went in June and the water at the resort and Tulum (excursion) was disappointing. I love clear aqua water where you can see your feet. The water at that time was cloudy and full of seaweed (even though the employees would take garbage bags of seaweed away every day).
Overall we had the best time!

The first couple of days were great … however, the resort really needs to up their security personnel and have more qualified people walking around to ensure greater safety, especially in the bars and clubs. When my family and I were at the disco place one night dancing and having a good time, my brother in-​law spotted a shorter man put something in my sisters drink — yes, he was trying to roofie her. Turned out this guy was working with 2 other people throughout the time we were there and was stalking us taking pictures of our family. The night before that, someone asked my uncle while in the bathroom of the disco if he knew any young girls (this i assume is for child prostitution trafficking, which is a major issue in Mexico) Let’s just my uncle dealt with it in one swing … I’d like to see more camera’s added around the resort as well along with better security. Probably won’t be going back to this specific place ever again. Just be very aware, they target attractive females so don’t be naïve. I will continue to post this same review all over the web until something is done.

Awesome all inclusive resort! It was clean, the staff was pleasant all around And would do anything to accommodate you. The pools and beach were awesome! The Food was good, if you went hungry it was your own fault. Make sure to make reservations at the restaurants when you get there if you don’t want to eat buffet all week. Would go back in a heartbeat!

Not good

Este es otro de mis hoteles favoritos en Cancún.
Desde que vas por la carretera que ves la pirámide maya empiezas a impactarte, pero hasta que te vas del hotel no dejas de asombrarte.
Estando ahí recibí un gran servicio. Parece que a los empleados de verdad les gusta su trabajo y siempre que te ven te reciben con una gran sonrisa y muchísima amabilidad.
El hotel cuenta con varios restaurantes de especialidades lo cual hacen que el comer sea un placer, y como es «All Inclusive» puedes comer hasta que ya no puedas mas.
Sin lugar a dudas, mi restaurante favorito fue el japonés ya que amo la mmesa de teppanyaki y es divertidísimo ver al chef aventar los huevos con la espátula, cacharlos con utensilios y hacer el show en general. A demás del show de teppanyaki, la comida es exquisita.
En las noches puedes ir al auditorio donde todas las noches hay un show padrísimo y todos los días es distinto. ¡Seguramente te dará mucha risa y te divertirás mucho!
Si tienes hijos pequeños, el hotel cuenta con un Kid’s Club llamado «Lucy’s Club» el cual es un gran punto a favor tanto para los niños como para los papás, ya que a los niños les encanta y a los papás les da la oportunidad de estar solos y relajarse en la playa, alberca o spa.
Otra cosa que ame de este hotel es toda la fauna que se encuentra dentro del mismo hotel. El hotel es muy grande y esta rodeado por selva y por ende puedes llegar a ver muchos animales hermosos dentro del mismo hotel, lo cual también les fascina a los niños.
De verdad recomiendo este hotel muchísimo.

Excellent service, I just came back with the group of friends and kids from that resort. We had an amazing time. I would recommend this place to anyone I know, all-​inclusive is just the best way to go. The resort offers many entertainment nights and activities to all guests of the resort. The food and drinks simply was amazing anything you like or felt like eating or drinking they make sure it was made for you. Evening dinners where absolutely fabulous excellent service and don’t forget to make proper reservations for the evening dinners because the service is absolutely fabulous. Don’t forget to Tip the service they work very hard every day all day to satisfy our needs to accommodate our time properly. We will back sometimes again it definitely deserves a five star and as they would say Hasta La Vista

I stayed at the Iberostar for 7 days in April-​May. We were looking for a huge resort to wander around at night, a beautiful beach and lots of personal service— we got it.
In order of amenities, fancy and price, the order of this mega-​resort is:
— The Iberostar Grand (Quiet, adult only, Roman themed)
— The Iberostar Maya (Family, ancient Mexican themed, Suites)
— The Iberostar Lindo (Outside water walkways. Basic Rooms)
— The Iberostar Beach (Closest to the beach, small rooms)
— The Iberostar Del Mar (Small, but really nice actually)
You can only access your resort, and the resort below you (above). We snuck into the Grand, daily. The resort is really relaxed about «who is where» until the bar starts to get crowed, then they’ll start to observe if you have the correct wristband. We also didn’t look like we were with a family and blended in with the honeymooners at the Grand.
Pro’s of this resort:
— All inclusive
— Clean HUGE beach (we walked along the entire beach from north to south and it was 3 hours)
— Tons of buffets and restaurants (if you have access to them_​
Con’s:
— Food is really plain. Nothing spectacular at all. I personally don’t mind eating basic healthy essentials everyday, but if you’re a foodie, the sushi will disappoint you. And you;ll start to notice how the combine the menus. One day it’s chorizo, then the next the same chorizo will be in the omelettes, then the next the egg and chorizo will be hor d’oeuvres etc…
— No freebies. No free aloe or sunscreen. Everything’s a charge. Sunscreen is $ 50 USD
— Drinks aren’t that strong, you have to tip for a good pour
If you’re a beach bum who likes crisp clean room service, drinking and wandering around a huge resort at night— stay at this resort. I really had a great time.
If you’re a foodie and prefer a more modern style room and smaller resorts— you may walk away from here feeling like its 3 – 4 stars. I’d say stay at the Grand.