The Reef Coco Beach Resort

It’s a terrible place, more of a motel than resort. I’m not sure why Groupon or other travel org such as Expedia would even continue to provide them business. Their information on those sites are deceiving and false advertisement. Their team, except for Victor are unprofessional. Their business is sketchy. If I could I would give them ZERO star.
What everyone wrote prior is true. Save your money and book at the Hyatt!

Stayed here for 5 nights with my bf. It wasn’t crowded at all, but we did go near the end of the summer. There definitely wasn’t anyone our age there (we’re in our twenties). But that wasn’t something we specifically cared about.
They greeted us with shitty champagne upon arrival, a nice gesture I guess. We paid extra to use the safe in our room but we waited at least an hour for them to come to our room to get it working. The beach was not swimmable or picture worthy unless you think seaweed and docked boats make for a good view. The food was really not very good at all and mostly cold. There was only one meal that I really enjoyed, spontaneously made fresh seafood fried rice that only the lucky few passing by had the opportunity to try. The room itself was decent for the price we paid. But there were ants in the bathroom. I didn’t really mind most of the negatives until the last night I stayed there. One of their salesmen advertising a romantic dinner on the beach took advantage of my bf while he was incredibly intoxicated and got him to sign up for an overpriced $ 120 dinner. He was blacked out at the time so both of us were extremely clueless when they were wondering why we weren’t at the dinner. Apparently he scheduled it for our last day there. We were literally eating their shitty buffet when the guy found us, asking why we weren’t at the romantic dinner. The people at the front desk had no sympathy whatsoever and told us we were still obligated to pay half the bill. This really didn’t make sense to me since they did not get any money from us when my bf had signed up for it. If you’re going to force someone to pay for something that was not received why would you not require a deposit? On top of that, it was only 8ish pm and the manager wasn’t in until 9am the next day, our flight home left at 7am. They were not accommodating when we asked them to bill the card they had on file, saying that the manager was the only one authorized to do so. Don’t give us a hard time when it’s not our fault you don’t have a manager available. What really bothers me is my bf and I are clearly young aka not rich, which is why we decided to stay at the hotel to begin with, and they still manage to scam us before we leave.

Horrible service by the majority of the staff in this hotel!!! From the start we did not feel welcomed at all, we were lied to from the beginning. My friend booked this hotel believing it was an ALL inclusive hotel as it was stated when she made our reservations. When we got there, we found out we didn’t have free wifi and they wanted to charge us $ 15/​day, later that day we found out that the real price for wifi was $ 10/​day, I guess they wanted to make some extra money on the side.
On our arrival, we did not get any explanation/​tour of the amenities or restaurants in this hotel, we just got a binder handed to us with our yellow wristbands, we got told we couldn’t eat for free in all the restaurants and we were only limited to domestic alcoholic drinks. They had a system of different colored wristbands and since we didn’t booked right from their website, we got the yellow wristbands which I guess that was the reason for the shitty service we received from them.
One night we even witnessed a couple with gold wristbands being served their drinks in nice glasses, while we got our drinks served in ugly plastic cups!!! Ugh seriously? You can’t use the same glasses for all your guests? Horrible experience!
The beach wasn’t clean, plus all the boats in the water made it dangerous to swim. Pools were okay. The room was okay, the only good thing about this hotel was the A/​C in bedroom, housekeeping cleaning the room everyday, and fresh fruit during breakfast.
Last day, while checking out there was this man complaining of his watch being stolen from his room.
We will definitely not go back to this hotel when visiting Playa deal Carmen.

Idéalement bien placé, pas loin du centre de Playa del Carmen tout en étant loin de l’agitation et du monde de la ville, l’hôtel présente tout le confort des all-​inclusives.
Les chambres sont propres, et le personnel est très sympathique. La piscine est assez grande et il y a pas mal d’activités pour s’occuper si on reste à l’hôtel. Pensez juste à réserver tôt un transat si vous en voulez un (que ce soit sur la plage ou à la piscine) car ils sont vite pris, et surveillez vos affaires (on nous a volé notre serviette et également piqué par la même occasion le transat).
Seul gros bémol: la nourriture. Celle du buffet est correcte et les plats sont assez variés (en étant régulièrement changé), celles des restos aussi, mais ce n’est pas non plus de la grande cuisine. Le snack est également correct, mais sans plus, et les cocktails sont malheureusement servis avec de l’alcool de mauvaise qualité à moins de payer le bracelet premium (à plus de 15 $ la journée) qui lui donne accès aux grandes marques d’alcool. Toujours niveau boissons nous avons été accueillis à notre arrivée avec un verre de champagne: ça a été le champagne le plus écoeurant que nous ayons jamais bu, et on les soupçonne très fortement d’avoir coupé le champagne (qui est en fait du mousseux) avec de la vodka (on l’a deviné au goût, puis après être allé voir la bouteille qui reposait dans son seau on s’est aperçu qu’il avait à côté effectivement une bouteille de vodka), ce qui tout simplement inimaginable et scandaleux…
Niveau inconvénients il y a également le wifi qui est payant: 15 $ par jour pour 24h. Pour un all-​inclusives de ce niveau (un bon petit 3 étoiles), ça fait cher le service de base… Leur spa est très bien, le personnel très sympathique et les locaux très propres et calmes.
C’est donc un bon all-​inclusives, mais qui n’est pas non pas plus du grand luxe.

Since the first day, we were lied to, it is NOT all inclusive, since we booked the hotel through expedia, they gave us an «yellow band» meaning we did not get free wifi, we didn’t have open bars through out the hotel and we didn’t eat for free in all the restaurants. We were upset since we walked in since we were promised all inclusive, we talked to the concierge «moshe» and he told us that since they have to give a percentage to expedia that’s why we didn’t get all inclusive. He tried and upsell the wifi for a more expensive price than it was. The hotel overall was very tacky, when I ordered a piña colada they poured it in a different cup since I had a «yellow band» I couldn’t believe it, how bad they made you feel if you weren’t wearing the gold bands. All the employees had the worst attitude too, if they saw the yellow band they would serve you with a poor attitude.

I rarely write any reviews but I feel that I owe it to anybody who may consider spending any money at this place because I wish I had researched others reviews first.
It was the most horrible and most uncomfortable experience. This place has no concept of what «all inclusive» means. I’m sure I’m forgetting stuff but you will have to pay extra for absolutely EVERYTHING, including :
1) wifi
2) half of the menu in their restaurant (don’t even bother considering it because the food is undercooked, overcooked, from a jar, or just inedible)
3) an extra key if you lose yours
4) beach/​pool towels if you want more than the one you exchange for the one towel key card they give you, which you also have to pay for if you lose the key
5) snorkel gear, unless you book an actual snorkel trip with them which will take you somewhere else because you can’t get in the water in front of their hotel
6) non super watered down drinks, we only had beer from cans because their drinks and house wines were undrinkable
7) a pass if you happen to know anyone in Playa del Carmen and you want them to come and see you at the hotel
In addition to the above list of surprises there were stains on the sheets of one of the beds, one (possibly blood) stain on the wall, a toilet that didn’t flash, not nearly enough people manning the «snack bar» by the pool, no bubbles in the jacuzzi, very poor wifi connection (that you pay extra for). If you spend more than a day I am sure you will end up eating on the town restaurants because we couldn’t stomach it afterwards. Their employees are tired of hearing complains so they don’t even know what to answer anymore when you tell them something.
The plus? Their pool looks good in a picture at night, they have their own parking, they are walking distance (about 8 blocks) from the tail end of the 5^th Avenue promenade.

I had a voucher that I purchased thru Living Social for 5 nights to stay at this hotel, The only way to make effective the reservation was thru Email, The hotel Did Not Reply to any of my emails! I sent them at least 10 and to different costumer service agents, I even Called them and reservations Did not had clue about it. what I had to do after 5 days of wait, get a refund from Living Social and book with another hotel that really cares about their costumers.
Este Hotel no tiene respeto por sus clientes o por su tiempo, les pedi muchas veces por email y telefono informacion para hacer efectiva mi reserva por 5 noches, compre un paquete turistico en la pagina Living Social que decia que la reserva era directamente con el hotel, Envie al menos 10 emails, llame 2 veces, nadie respondio los correos y las personas con la que hable no tenian idea de la promocion, esta experiencia deja mucho que desear, se supune que el cliente es primero, y fui totalmente ignorada. A la final Living Social me reenbolso el dinero y hice mi reserva con otro Hotel que si le importe el servicio al cliente.

I wish I had seen Margie’s review below before we booked our stay here: she hit it on the head. I do have spinal injuries and the beds are no softer than the tile floor. We asked if we could be moved to a room with a softer bed and they just have us more blankets to put on top of the mattress and told me to sleep on pillows. We took the sheets off the bed to stack the blankets underneath and the mattress was incredibly stained, old & decrepit. They are nice but I don’t think they are equipped for a peaceful and enjoyable visit.
The food is worse than Golden Corral buffet quality, which is really bad if you aren’t familiar. And there is a tiny, pathetic patch of sand called a «beach».
We have stayed at beautiful resorts around the area so if you are looking I would suggest the Grand Oasis Tulum in Riviera Maya: I felt like a queen staying there and it’s an absolutely beautiful place and is worth every penny.

I don’t know where to even start with this review. Our stay was THAT bad. However, I will start with the PROS: you can’t beat the location. It is close (like 30 – 40 minutes) from several water parks and it is also close to fifth street, which is a cute little downtown in Playa Del Carmen. Besides that, I would not recommend this place to anyone. The staff is somewhat friendly and accommodating. For example, we were sitting outside on the patio and a huge coconut fell on the table next to us, almost hitting a guest on the head. The family was freaking out. At that same time, a manager was walking by our table and looked the other way. He didn’t stop to ask if everyone was ok or any sort of reassurance. I will just list the problems I had as to shorten the length of this review:
1. The shower head fell on my head the first night in our room. I told the front desk and they laughed.
2. The beds are ridiculously hard. Like floor hard. If you have a bad back, stay away!
3. The pool furniture is disgusting. I don’t think it’s ever been washed or clean. They all had bird poop or other sorts of stains. And not just one or two stains but I mean the entire seat/​bed.
4.They have a snack portion as part of the resort and only one cook. You can imagine the line for a piece of pizza.
5. Our door latch did not work. We had to wait for the repair man to come and fix it.
6. The food is pretty gross too. It’s all inclusive but we ended up eating out.
7. They try to get you to do a 90 minute time share presentation as soon as you check in. They are very persistent.
In the end, the manager ended up apologizing to us and gave us a partial refund. He was willing to give us a «better» room but we ended up running for the hills. In the midst of all this chaos and wasted time at the front desk, we had asked to speak to the manager several times. Each time it was denied. The front desk person seemed terrified of having us speak to him. Overall, this place needs to shut down and be completely remodeled. Stay away!