Gusto

Horrible horrible horrible service!!! Neither the manager not our waiter knew what the hell they were doing! There was NO consideration, value placed on making us happy, and there was negligence all around. The waiter had no idea how to serve even in basic ordering. He forgot things we asked for, forgot a dish from our order, probably forgot to re-​order when we pointed it out — causing us to wait and extra 45 minutes for our family member to eat after we’d already finished. 4 out of the 6 dishes were well served and fresh (the ONLY saving grace!), but the other 2 were cold. Unfortunately, it is 1 of only 2 local restaurants to choose from in San Antonio– but I’d rather drive into Rosarito then ever go back!

While on a short weekend trip to San Antonio del Mar we decided on dinner at this place.
We were greeted adequately, seated expecting to have a wonderful dinner with wonderful people… From the very beginning we noticed our waiter was a bit confused or nervous. Then things started to fall apart after ordering a bottle of white wine… He brought us RED wine.
He took it back and then brought us the white wine. He took our food order, a bit unsure of what he was doing, he appeared confused but we did not questioned it. At about this time more clientele started filling the restaurant… While waiting for our dinners (6) we asked for water and another bottle of white wine… It took him a while to bring water so we asked again… he finally brought it after another wait. The second bottle of white wine took even longer bcuz it was being chilled (really??).
So we asked for some glasses w/​ice bcuz wine was hot (really??). Still no dinners, but we were not in a hurry so we sat, sat and sat… By now I had to ask AGAIN for the glass of ice for my wine (really??) waiter was nervous and scratching his head saying ‘we r busy and ur not the only people here’ (SO I GUESS HIS CONFUSION AND INCOMPETENCY WAS OUR FAULT… dah !!)
Finally our food came … Remember there r 6 of us, BUT only 5 plates came, two were already cold, other 3 were at good temperature… So the 2 cold ones were returned, which backfired bcuz since they were scallops, nooking them only made scallops rubbery, but ok at least we had our food… minus one, which was brought to the attention of the incompetent waiter. He assured us it was on its way… WAY BACK !! He came back after a few minutes to ask my niece what she had ordered .(really??) and again reassured us it was almost ready… The rest of us (5) were trying to eat slow so as not to let the one eat alone… However, as unbelievable as it may sound, the waiter came back again and asked my niece one more time, «what did u order»?
After almost 35 minutes my niece got her dinner (really??).
During this nightmarish experience, the manager, sat on his ass even though we approached him and addressed the situation (more incompetence).
I think this has been the WORST MOST HORRIFYING EXPERIENCE any of us has ever gone thru…
There was no professionalism, no type of customer compensation… Nothing, nada.
I would like to speak to owner on this matter, because as we were leaving, the immature and incompetent waiter yelled out to us… «I hope to see u again» or it could have been «I hope to never see u again»… (Really? Childish and stupid). What owner, of any business, would want someone like this working for them?
Will never return, EVER!
If I could give this a ½ star that would probably be the true rating…