Hertz

Worst experience, and I have rented cars a lot in Mexico. Dealing with these crooks will spoil your vacation. STAY AWAY FROM HERTZ IN MEXICO!

Its a scam! Do not rent here! I never post reviews online. In fact I usually make fun of people who have «nothing better to do» than review things online. But! This was the worst, most helpless experience I ever had! They literally hold you hostage and you pay 4x what you thought it would cost. If Hertz USA has anything to do with this company I suggest we start a class action lawsuit!

This place just starts your vacation off on a bad foot. Waited for 2 hours for a long — 3 other parties were in the same boat. 4 customers and 12 employees, none of which are working. They had over 2 dozen cars in the garage but for whatever reason made us all suffer. They’ll also try to scam you saying some $ 50 a day «protection» is needed, when it’s not…

Wish I had read these reviews before renting at Hertz. I agree with everyone’s comments about how horrible this place is. Zero stars if possible. I had a reservation for an SUV for the week at $ 354. They gave us a minivan instead and basically forced us to take maximum insurance and pre-​pay while still putting a hold on my CC. Total charges came to $ 920! Avoid Hertz in Mexico unless you want to ruin your trip.

US folks– Beware! Do NOT use this company in Mexico. The staff has absolutely no sense of urgency or customer service. The wanted to charge our credit card $ 1,000.00 USD for a $ 250 weekly rental or $ 55/​day for insurance that was non refundable on a rental that was only $ 35/​day (which we already had through both our car insurance and our credit card). The management offered no alternatives even though we are long time GOLD members.

This place is THE WORST. Takes absolutely forever. Sullen employees. Shuttle runs infrequently. Not actually in the airport. And they’ll quote you a reasonable price but after many many MANY taxes and fees and liability insurance (which per Mexican law should be included in the quote but never is) you’ll pay almost 3x the quote. We paid like $ 700 for a crappy tiny 4 door for 1 week.

what can I say — I should have checked Unilocal before my rental last year.
My version of the same story here:
I am Hertz Gold Presidents Circle (you get that level with 20 rentals in a year). I have been treated very very well by all other Hertz locations in the world except this one. I booked a car using a special rate and promotional code that guaranteed me an upgrade. After 45 minutes of trying to up-​sell me on everything (bigger car, higher level of insurance, GPS, etc.) to no avail they gave me a larger car with lots of damage. So another 30 minutes of categorizing all the damage before we could finally leave.
The car ran fine the entire week. but 1 day into it we noticed that the clips holding the sun visors to the roof were broken. Still worked fine, but the clips were not connected to the ceiling. When we returned the car, they of course found this «damage» and tried to charge us $ 300 ($ 150 each). after much arguing we got them down to $ 150 and barely made our flight.
I guarantee they knew of this damage in advance. They zeroed in on it when they examined the car. They set us up like they did half the other people here.
I emailed Hertz several times to no avail. This location is a contracted location an Hertz has little control over them.
So if the treat me, a Presidents Circle member, I am sure they treat everyone this way. I rent exclusively from Hertz, but I will never use this Hertz location ever again.
Stay away!

I’ve had the same experience as everyone else here.
This place is a complete scam. They try to upsell you the entire time you are at the counter. I kept saying no, no, no, no. When I returned the car, I had all these charges that they said I had approved. I had additional insurance and all kinds of crap that I didnt want.
I also rented a full size car and I was given a POS compact car. The radio and air condition did not work. The car was in TERRIBLE condition. The car was falling apart, there were dents everywhere, scratches all over the place, and it was FILTHY and smelly.
This was the absolute worst hertz experience I’ve ever had. DO NOT RENT FROM HERE!!!
The supervisor is absolutely useless. She thought we didnt know spanish, but she was telling the agent to just get rid of us and just lie to them to tell them they will make sure hertz gives me a free rental next time and free upgrade and that hertz never rips people all.
How does Hertz not do anything about this?

This was our first time using Hertz in Cabo San Lucas. When we arrived, we knew they would ask us to obtain insurance. We told them we did NOT want insurance as our Visa card automatically covered it. In return, they charged $ 50,000 pesos on our credit card with the understanding that it would be returned once the car was checked back in as is. Juan Manuel inspected the outside of the car only. My husband asked them if we needed to check the inside as well pointing to several visible defects and the guy said «no need».
When we came to return the car, they first tried saying the «windows weren’t rolling up properly» (which after dispute they dismissed) and then that the «the sun visor was broken» and that they were going to charge us $ 46.00 USD — they were speaking in hushed Spanish amongst themselves and wouldn’t tell us what was going on at first. We told them the visor was like when we first got the car. The manager, Octavio Bertrand, said we were responsible regardless of the fact their staff had not inspected the inside and because of it we had no proof it was like that. We were extremely unhappy, and mentioned we would tell other customers waiting of the dishonesty. He said if we did that he would charge us more. We feel they took advantage of us because we are American and didn’t understand Spanish.
Then to top it off, we went to pay the amount due (we didn’t want to miss our flight), and they had added the insurance that we had originally agreed to waive!!! We told them we hadn’t wanted the insurance, and that was understood by the $ 50,000 peso deposit. They then showed us the contract, and we realized they had slipped it in unknowingly purposefully ripping us off. The manager Octavio Bertrand was COMPLETELY dishonest, rude and unhelpful. We were supposed to pay about $ 130 for the car and ended up paying around $ 300. TWICE as much as we should have paid.
SCAM, do not go here!

DO NOT RENT A CAR FROM HERTZ, even if you make the reservation through Hertz’s website in the US. They have absolutely NO AUTHORITY over Mexico if you are cheated, as I was. DO NOT RENT FROM HERTZ! I was overcharged $ 100.00 for insurrance that I did not authorize and I have no recourse. Most companies down there try to talk you into insurance, but this is the first time I was cheated this way for insurance I didn’t authorize. BEWARE! STAY AWAY FROM HERTZ!!!
If you call Hertz in the US, where you no doubt booked your reservation thinking it was the same company, they will not help you at all. All rental car agencies in Mexico try to cheat you, but these people are PROS! My car as an old Chevy, scratched, roll up windows, terrible shocks, but for $ 148.00 I was fine with it.
I guess I’ll have to try AVIS or some other agency. Stay away from HERTZ!!!

Do not ever rent here. Fraud! The insurance means nothing! They stole a lot of money from me. Beware!

Rip off alert. I booked online with Hertz because I know of the issues with renting a car in Mexico and «thought» I would be OK with Hertz… wrong! The quote I had from the website was for $ 149 — all inclusive for six days in a compact car. When I got there, they did reams of paperwork that took 20 minutes to start. I told them I had all the insurance coverage I needed through my carrier at home — I had checked with them. After having me sign a $ 1000 refundable deposit and reams of other paperwork, the agent gave me the contact in pesos. When I did the math, it was $ 350, not $ 149. I was being charged for all insurance, which I was told (only after challenging it) was mandatory. I know this to be wrong, and as I asked, they slowly stripped away all the insurance after bringing a manager into it. This process took over an hour, as I refused to sign over and over. They told me $ 13/​day was mandatory, but the amount was much, much higher.
Finally, they agreed to the original price, but I’d had it. I walked out and rented next door from Sixt (a big German auto renter just getting established in North America). I ended up paying more for a smaller car, but simply REFUSED to do business with Hertz after that debacle.
Do NOT rent from them. I hadn’t checked Unilocal as I (mistakenly) thought Hertz would be a safe bet to hold to their online quote. I was wrong…

FRAUD! Charged cc for over $ 2300!!! I’m a gold member and Hertz rented us an old beat up car, it of course broke down (clutch stopped working suspiciously). Spent one whole day of vacation waiting for them to come get the car, they kept saying 15 minutes for 8 hours!
That’s not even the worst part, they tried CHARGING US TO REPAIR THEIR JUNK CAR THAT BROKE DOWN ON US!!!
It was a joke, never rent a car from them or any car in Cabo. The Supervisors name was Indira Banera and she should be in jail or fired for her treatment of costumers! Hertz wake up, even if it is Mexico, it’s still your name! Will never rent from Hertz again because of this!

Warning!!! Avoid!!! While I was there 10 parties came in and every single one freaked out at the inflated bait and switch game Hertz plays. Inflating the price from $ 65 or $ 75 per week to $ 500 – 700 per week. Every single person who did NOT walk out (and many people simply walked out) had to engage in a scammy BS dickering session to «negotiate» a price.
I was given a manual shift car (which I wanted and had reserved) but when I started leaving the parking lot I could not drive it. The brakes were hyper sensitive and the transmission was messed up. I went back and asked for another car. They had at least 40 cars sitting there. The «manager» refused. The charged me literally $ 1 for having the car for 10 minutes.
Then — I went to another place in the same plaza, and Hertz had put so much on my credit card as a «deposit» I couldn’t rent from the other place. I had to return to Hertz and ask them to release my deposit. The «manager» said he did. The credit card company kept saying he had not released the deposit. Eventually, my credit card company had to get a TRANSLATOR — who spoke with the «manager» and was able to get the deposit release.
Nightmare. Scam. Con artists. Horrific.

This is for Firefly Car Rental — A low cost division of Hertz that used to be Advantage. But just as bad as the other Hertz reviews so guessing that whole Hertz Cabo management needs a serious overhaul. I am Mexican, speak Spanish fluently and know car renting in Cabo is just awful at best. We have a house there and we go several times a year. Usually get someone to drive us there so we don’t have to deal with rentals. This trip with several kids in tow, we had to. Long story short, of course the booked car we had with another agency was not available (why pre book? I don’t get it) so got approached by Firefly, shuttled to office, spent over an hour, they tried the timeshare scam on us, I’m trying to tell them in Spanish to save it please. Even timeshare lady leans in and conspiratorially whispers to me me to CHECK THE CAR WELL. After hour long contract negotiation in which we paid $ 250 for car, $ 350 for 90% insurance, plus additional taxes and even pre-​paid gas and $ 1200 deposit hold just so I could get the heck out with the temper tantrum 3 year old knowing I was being scammed but trying to just get through it. I took pictures of the entire car. Even then, after returning it, taking another hour and pretty much forcing us to file an accident report for a scratch on a tire (unfortunately all of my pre-​pictures did not include the back section of the tire) that they said the tire cannot be used (they also had no proof scratch was not there previously) and not sure why my 90% insurance didn’t cover this scratch? Honest to god it was a scratch. But you’re about to miss the flight you just want to end the nightmare and I was embarassed of being a Mexican. So they charged us another $ 350 for the tire. THIS IS COMMON THERE. Just don’t book with Firefly, get that office closed and get Hertz management in Cabo under control. All of these fraudulent charges are not worth the damage to their brand (are you listening Mr. John Teague (CEO of Hertz) and Mr. Bob Stuart (Executive Vice President of Sales and Marketing for Hertz)???

Absolute nightmare. After being up sold for supposedly included insurance and taxes, I was giving a car that was a complete mess. After arriving at my destination on the East Cape, the back tire was about to fall off and was un drivable. They have no phone number to the local office. You have to call an 800 number who in turn emails the agent. That would be fine if they checked their email. After waiting two days for a return call with directions on how to acquire a replacement with no response, I took it upon myself to chance the 30 minute drive. Lucky I made it. The only professional in the whole place, Eric, who should be promoted to manager.
I will never make that mistake again in Cabo. Hertz corporate should really step in to analyze what is going on. They seem to be in the business of ripping of their customers. Bad form, Hertz!

Went to the counter asked how much is a car, they told me 100 $ per day. When asked what about online prices, they were nah online is even more. Next day booked it online for only 25 $/​days but there was no online option for insurance. When I went to pick the car for 40minutes they were arguing with me that my booking does not exist (although I had the email and iternary) and that I might have booked at different location. Finally they gave me the car and charged 50 $/​day insurance for 90% coverage (I was expecting less than 10 $ for damage waiver). I took the car from one location, they had put return destination different location, then when I cam to return to the same location they asked for 20 $ more for change of drop location that I didn’t even request at first place. Then they were doing about 15min investigation if there were any scratches, were looking for nidle in a sand if they can charge me for something aldought I paid the insurance!

ZERO stars if allowed.
Shame on you guys for overbooking and leaving us (with a toddler in tow) stranded without a car, then tried to scam us by offering a car (a f*cking Jetta mind you) for $ 140/​day (USD).
If you want to ruin your vacation really quickly, go ahead and rent through them. They f*cking suck. Seriously.
There were 3 other groups of ppl who had reservations and were left without a car, just like us. They will check you off at the airport and tell you that the shuttle is outside, then once you walk outside, the guy will check your name off and then tell you to wait. THEN you will hear them say «we have no cars». THEN offer you similar model car for a RIDICULOUS amount of money… seeing if you’d take the bait.
Go to BBB instead… where you’ll actually get a car and receive excellent customer service… oh and it’s for a cheaper price than Hertz.

Do not rent from this company! Not only did they charge us for an extra driver when only one of us was driving, they put our safety at risk and then charged us for their mistake. On our way to Todos Santos from Cabo, we got a flat tire on the highway. We went to change the flat but were unable to get the hub can off since Hertz did not provide any tool in the car to do so. We looked around for 45 minutes and couldn’t find anything. With no cell service there wasn’t any way to call Hertz. We were stranded on the side of a Mexican highway… very unsafe. We finally were able to drive a ways to find a local with a screwdriver to get the hubcap off so we could finally get the tire changed. We got to the counter to return the car and told them our experience and how inconvenient and unsafe it all was. They told us we could get the hubcap off with a car key and bobby pin and that we ruined the tire for driving on it… are you kidding me? We are two Americans… we sure were not going to flag anyone down or hitchhike to find a tool. In the end, they not only didn’t reimburse us for our inconvenience or for putting us in danger, but they charged us $ 250 for the tire (that looks very poor quality to begin with– barely any tread left). We have always taken great care of our rental cars and this is the first time either of us have been charged for «damage.» The whole situation is ridiculous but luckily everyone else in Cabo was a delight to work with. We will be back to Cabo… but never to Hertz.

DO NOT rent from Hertz at the San Jose del Cabo airport.
First, because the power was out in the building they couldn’t find our reservation on the computer. I showed them a print out of the reservation and the agent asked «what was the quoted price?» I showed him the quote and he proceed to charge us all kinds of ridiculous liability insurance fees, airport fees, etc. My quote already included airport fees and taxes.
It took forever to get the car because it wasn’t ready. First they tried to put is in a lower class car than what we had reserved. I firmly told them no, I wanted to the class of car from my reservation. They then had to wash and vacuum the car and then do an inspection worthy of trained surgeon. We took photos of every dent, scratch and dirt mark, just in case.
Oh, and just in case all that hassle wasn’t enough, they lured us into a fake «let me show you on the map where you’re going» which morphed into a timeshare pitch. They offered to pay for our entire rental if we went to their 1 hour presentation. I would rather pay double on the rental then go to one of those. We declined.
The car itself was fine, good A/​C and good gas mileage.
We returned the car with the tank fuller than when we left the lot. The returns clerk said the tank was 0 and that she would have to charge us for a full tank of gas. I showed her that the tank was at ¾ (we had rented it at ½) full. I went to get the agent from inside and showed him. He agreed that yes, it was more than what we had rented it at and he would adjust the charge on my credit card. I was worried about missing my flight, so I had him notate that, and initial it, on my rental agreement and left for the airport. He promised that he would reverse the fuel charge immediately. Needless to say he didn’t.
It took almost three weeks of calls, emails and complaints to Hertz USA and Hertz Mexico. First, Hertz said that we were responsible for the full tank charge because we had selected the refueling option. I showed them where we initialed to «decline» the refueling option. Then they said it was returned at zero, so we had to pay for the full tank. Again, I showed them the photo of the gas gauge and the note from the agent. Then, silence.
I told them that if they didn’t resolve the matter in one day I would dispute the charge on my credit car and they wouldn’t get paid. They chose not to do that. So, I called my credit card and they filed a dispute with Hertz. About two days later I received a credit for the false refueling charge. However, I am also disputing all of the false taxes and airport charges which the agent assigned to my rental while the computer was not working. All of the documentation was done by hand and on a calculator.
Just a terrible experience all the way around. We rented with Hertz because we are Gold members and are used to the Hertz experience. We will never make that mistake again in Cabo. Hertz corporate should really step in to analyze what is going on. They seem to be in the business of ripping of their customers. Bad form, Hertz!