Royal Solaris Los Cabos

We were there last 2 week.
Make sure do not let the Sale people get you to buy their membership! :(
The food were not that great! They have different theme everynight, but most of the food are the same!
You have to pay for the safe! :(& Wifi.
We picked the Hotel, because they have the Kid’s area.

The Royal Solaris is a beautiful resort. Unfortunately I was highly disappointed with the food selection and the horrible customer service I received from the front desk. Alexis at the front desk was very rude and uninterested with my issues when explained to him. The resort advertises that the restaurants on site close at 10pm yet each night after 9pm there was no food available. If you do not eat beef or pork staying at this resort is not recommended. The only time I had the option for fish was the night I was able to make reservations for dinner in the restaurant. The buffet options were beef and pork. Caution you may have to race the birds to the buffet. I was disgusted watching the birds eat from the buffet where people just finished getting food from. If you are expecting to get Mexican dishes this isn’t the place for you! We had to spend money to eat out because most of our group did not eat beef or pork! SO MUCH FOR ALL INCLUSIVE!!!
After 10pm if you’re still hungry the front desk has a tray of sandwiches. Room service is an option until 12:30am with a $ 5 delivery fee each time. I told the front desk about my concerns and was given wifi free for a day :/​
The resort offers Wifi $ 15 a day. The wifi goes in and out. If you travel downtown it’s $ 40 each way in a taxi. Take the bus you will spend $ 2-​$ 3 each way a person. At this resort you cannot go into there beach. You will have to travel at least 30 minutes to get to a beach. Next time I travel to Los Cabos I will stay downtown !!!

I am going to go along with the previous reviews that have been posted about this property… they are exactly what I experienced as well.
We arrived 3 hours early before the check in time for our stay, they hotel gladly let us check in early and had us sit down with a consultant to go over the property for a couple minutes before we received our room keys. He told us about the property and where everything was at on the map. He was pleasant and helpful with all this information. At the very end he wanted to send us to a 90 minute breakfast with a presentation on becoming members at the facility. Once we told him we were not interested repeatedly, his demeanor changed and he quickly became short uninterested in anything we said. We were given our keys and went away to the room.
The rooms were OK. Hard beds and a shower only (I must say, one of the best showers I have ever taken though). Good A/​C in the rooms.
The food was not good. A good amount of choices but nothing was good whatsoever. The fresh bread was the only GOOD food available. All the restaurants are reservation only and men have to wear pants, no shorts allowed. I didn’t even pack any pants to Los Cabos. The wait staff is very attentive and work very hard, no complaints for these guys.
The pool was a good size and is where we spent the majority of the time. Lot’s of interactive activities at the pool. The kids loved it. The kiddie area was great as well. Kept my 3 year old entertained for the whole trip.
The pool bars– The drinks have little to zero booze in them, and are served in micro-​cups. The beers are given to you in a 6 oz cup (what is that?). This was because we had hotel guest wristbands, whereas members were getting giant mugs of beer and custom cocktails. Definitely treated like second class at the pool bars, even though I tipped on every drink unlike most.
The bellman at the front, Omar was super. He worked hard and played with the kids. Great guy!
$ 30 wi-​fi that was spotty at best in the rooms.
Overall, I would not stay here in the future and look for a different property in the area.

My family and I stayed at this resort it wasn’t that bad. But it was so freaked humid in Mexico I am not use to but we they had a bar inside of the pool where my boyfriend and I spent pretty much the hole entire trip in the swimming pool by the bar.
The hotel staff are great hoists. They have different drinks then us the Americans do. So, I seriously recommend you look at the swimming pool’s bar Manu and the hotel staff put on shows a couple nights. I suggest on getting a message at the hotel spa my boyfriend and I got one and we love it.
But, there was no wifi unless we payed $ 15 per phone.

This hotel was really bad. I wish I would of read these reviews before. Here are my pro and cons:
*no wifi, if so $ 15.00 a day. I was told they charged because the owners don’t won’t people
on electrical devices their whole visit.
*the food was so BAD, (especially the coffee, I went across the street every morning) we ate out the whole time.
*the room smelled like mold I even brought the smell home in my suit case.
*Not sure they wash the pool towels, one day there was a huge coffee stain on clean towel.
*timeshare aka club membership pressure but we declined several times
*check out time is 11am we asked for later they said they could til noon but it would
be additional $ 30.00.
*the a/​c constantly ran all the time and loud, but it worked.
*no swimming in the ocean, due to the way it breaks.
pros
the staff was very friendly
the quite pool was nice
always fresh towels in the bathroom and the room was cleaned pretty well.
I wouldn’t stay here again. I have never encountered this before, wish I have read these reviews.

I really hate to leave a bad review but this «all inclusive» resort was terrible. The rooms smelt bad. The food was HORRIBLE! If we didn’t want to starve We had to buy food from outside the hotel and bring it back to the room. No alcohol in the room other than one kind of beer. The bars only offer a limited amount of alcohols to chose from. You can buy a bottle from the front and take it back to your room… What was the all inclusive for?! The staff was friendly and try to make the place nice but for the amount of money people are spending — there needs to be more for the buck. Get better food, and more alcohol. Also you have to pay for wifi. Whaaaat?! I’m not from Mexico… So I get charged to use my phone in Mexico. The resort should really provide free wifi. They want to charge $ 15 per day per device! Ridiculous! I could go on about the «shows» the staff performs at night but I don’t want to be that mean to them. Just stay away from this place. Otherwise you are wasting your money!

I recently took a girls trip to Cabo for my friend’s birthday and this hotel was just laughable. Even though it’s not the hotels fault lets just start with the fact that we got conned into taking a $ 60 cab ride to the hotel. If you’re staying here I would recommend you sign up for the shuttle service, because they will trick you into thinking that is normal pricing for the cabs. In reality you should only be paying around 25 – 35 dollars.
Second of all, this was one of the worst experiences with customer service I’ve ever had. Despite the pleasant servers and entertainers, the rest of the staff was just extremely sassy and unnecessarily rude. When we first checked in we needed to change a name on the itinerary and the manager at the front desk made this seem like an impossible task. He was extremely disrespectful when we were asking how to go about making the change and kept rolling his eyes and acting like this was a huge inconvenience for him. Without any help from him my friend logged in and made the change in literally TWO MINUTES. Why he was acting like a huge jerk and acting like this couldn’t be done I genuinely have no idea. Rough start for you Royal Solaris. Then we move on to the wife incident. Prior to arriving to Mexico I had no idea it would be as difficult as it was to get Wi-​Fi or to get your phone to work. Even with data turned on my phone was not working. This is obviously very scary, because if something were to happen, you wouldn’t be able to get ahold of anyone. I thought for sure once we got to the hotel there would be Wi-​Fi and all would be swell again. NOPE! You have to pay $ 15 for Wi-​Fi per day. At first, I thought «oh this is fine, I’ll buy today someone else can buy tomorrow» NOPE it’s $ 15 PER DEVICE. When you’re staying for four days this is $ 60 a person! That just seems crazy to me. In my opinion it’s not the money that’s the main issue here, it’s the fact that we’re paying for an all-​inclusive resort yet they don’t provide Wi-​Fi!!! It’s the principle. Back to the customer service issue. When I went down to the front desk to purchase my wifi codes the man working the front desk was nothing short of a jerk. I was asking questions about how it worked and if I could buy multiple codes and if the people I was with could use them as well etc. After being extremely annoyed with my questions he rushed into printing my code, despite my several attempts to tell him to hold on while I called to ask if any of my friends wanted codes as well. When I told him this he yelled for me to «Make up my mind.» I just do not think that is the proper way to speak to someone who is paying to stay in the hotel. There was more said but it’s kind of irrelevant at this point. The third, and biggest issue I had with customer service was again with the manager. We were staying in a pretty standard two bedroom, with a nice ocean view. The first two nights were fine we really didn’t have any issue, but the third night is when all hell broke loose. We came home to our power being completely turned off and no air conditioning. With all of our lobster sunburns this was NOT fun at all. We called to have someone come and look at it, and they said they would send someone immediately. An hour passed and still no one had come, so I called again. The maintenance man finally showed up and worked on the lights. He got them working and all was good in the world. Then this issue happened three more times THAT DAY, and still every single time we had to call multiple times for the maintenance man to actually show up. It took 1 – 2 hours every single time for them to show up. He finally said that there is no way we would have any more issues with it and that he had fixed the problem. We were very happy about that. We decided to go out that night and of course as soon as we get back to our room we noticed the ac was off again and the lights were still not working. As polite as we could, despite the enormous amount of frustration, we called the front desk AGAIN to have someone come and look at the lights. The maintenance man did not show up to our room until 2 in the morning… we called at 1:00. I was extremely frustrated at the fact that we had already had this issue four times that day and they were not making it a priority to fix. He ended up fixing it, but never comes back to our room to check and make sure it was working properly. At about four in the morning the AC and lights stopped working again and we woke up that morning drenched in sweat. This time we decided to go straight down and speak to someone about this reoccurring problem. We asked directly for the manager because we did not want to have to tell the story 5 times in a row. He shows up and my friend went on a rant about this inconvenience and how we should be compensated for the previous night. He refused and said the only thing he could do was move us to a nicer room and give us Wi-​Fi for ONE device. L O L. He was just extremely rude and not understanding.

Worst hotel EVER!!! Do NOT stay here if you are planning a relaxing vacation. I have a long… Long… List of complaints I don’t even know where to start.
First of all checking in took like an hour. We were already SOOOOO annoyed from our flight being delayed and trying to avoid the timeshare scammers at the airport, needless to say when we got to the hotel we just wanted a drink and to relax with our friends. My husband and I were traveling with my best friend and her husband to celebrate their birthdays and our wedding anniversary.
Second of all the rooms did NOT have heaters, and it wasn’t that warm when we went so I almost froze to death since all they had on the bed was a sheet!
In order to have dinner at this «all inclusive» resort you must make dinner reservations which we were never told! We almost weren’t able to have dinner which we were not happy about. Either way we would have been better off because the food there was just awful!!! We had dinner here twice and the restaurant has a new theme every night and let me tell you they should just stick to Mexican food because their other dinners were terrible!!! The rest of our stay we opted to eat off of the resort.
Now to my next complaint. My friends and I were hanging out in our rooms at 11pm just having a drink and conversing with each other… And we got a noise complaint. Like really??? We are not allowed to talk in our rooms??? This was the first night too. The next morning my husband went down stairs to try to talk to someone about switching rooms and while he waited he opted to get a Bloody Mary and guess what? This all inclusive resort doesn’t have anything available at the bar until 10 am! Not even juice! If you are thirsty you better make your way to the breakfast restaurant!!! Which is absurd.
That night the hotel did finally move us rooms and gave us blankets as it was just too cold for me in those rooms. This made our stay a little better. However their beds were so hard I woke up with a kink in my neck which basically finished ruining the rest of my trip as I wasn’t able to look to the left for the rest of my stay.
The only thing I liked about this resort, was the pool area, and the breakfast. I love Mexican breakfast, chilaquiles rice and beans… The works… So this made my stay a little better. I don’t recommend anyone staying here that is looking for any type of luxury as this place doesn’t have any. It is also about an HOUR away from downtown and it’s about $ 40 each way to get down there which ends up adding up. Next time I will be staying at a hotel downtown and will be looking for more quality in the restaurants as well as the rooms. I do love Cabo San Lucas and look forward to visiting again next year!

Wow, reviews are not wrong on this one! Let’s keep this short and sweet.
I’ll start by saying we have stayed in MANY highly ranked all inclusive hotels throughout MX and the Caribbean, so we are speaking from experience. This was a last minute booking, how bad could it really be? AWFUL is the answer.
1) Rooms: Old and Dilapidated rooms with ROCK Hard beds. We have 2 rooms: a double & a king: neither is great, but king mattress is AWFUL. Pillows are lumpy and horrible.
2) Bathroom: Shower ONLY, NO BATH TUB. We have 3 kids under 4-​not a good room for kids without a bath. They will bring you an infant portable tub, which you have to fill by turning on the shower at full heat and wait 3 – 4 minutes.
3) Food: BEYOND HORRIBLE. Honestly, bring money & eat out if you stay here. Our 1 year old refused to eat, our 3 & 4 year olds were bribed with treats to eat, my senior citizen mother got sick one day and my husband got sick another day. Regardless of the sicknesses, the food is disgusting.
4) Drinks: HAHA!!! What drinks??? Beer: only Tecate, mixed drinks: watered down and all sugar, coffee = 1 barista who opens at 10am (she’s super sweet-​tip her well).
5) Front Desk: we dealt with 2 ppl. ALEXIS WAS WONDERFUL!!! He’s the 2^nd reason for 2 stars and not 1. His supervisor who was a rude little man; obstinate and arrogant.
6) Bellhop for us was Omar. OMAR IS THE BEST!!! He is literally 1 of 2 reasons we will give this place 2 stars and not 1. He went above and beyond for us with a lost luggage issue. He saves this hotel from utter dysfunction.
7) Kids pool & Hotel Water Park. The 2^nd reason they get 2 stars and not 1. The kids water park is fabulous. Kids from 1 – 6 love this place. It’s really awesome. Look at the photos on tripadvisor, very cute.
8) They rip you off for everything. You must pay to rent the lock for your safe (we saw this on trip advisor), you will not get a return trip to the airport without paying again, so be aware they lie and steal, they lie on a room upgrade (make sure to ask the room numbers first!!! They tried to put us in worse rooms!), don’t buy the NY steak, it’s not a NY steak!, watch out for buying wine, it’s awful… just be aware, they nickle and dime! (Reviews on TripAdvisor are right!)
9) towel cards, which aren’t consistently given at check in-​make sure to ask!
10) If you are hotel guest, as opposed to a time share guest, you will be treated as a lower tiered guest, even though you pay more as a hotel guest. Your towels and wrist bands are different colors, your room options are the lowest & most of the staff are unfriendly.
11) BEWARE getting to and from the airport is a CON with this hotel!!! They lie, lie, lie and steal, steal, steal!!! DO NOT book through this hotel. Book through your travel company or get a cab. This hotel is completely illegal if they were anywhere but here!!!
As a closing note, my husband is Cuban Spanish, fluent in the language. Even HE found this place to be ruder than any other MX resort we’ve been to. This is NOT a hotel! This is a hotel with a motel attitude. We learned: always believe the reviews and check them all!

My experience in Mexico and it’s all inclusive hotels I feel is pretty deep. We have stayed throughout most of the Country and have found many great places. The Royal Solaris however did not meet our expectations. We booked on a whim at the first deal we saw because we haven’t been down to Cabo since the hurricane and thought it was time to go back. After booking Royal Solaris I looked at Trip Advisor and it had 4.0 out of 5 stars with 4,481 reviews, I thought it would be great! Then I looked at Unilocal and found that it had 2.5 out of 5 stars with 55 reviews. I was wondering how there was that big of a difference.
Let’s talk pros:
— The people who worked there especially the servers, bartenders, room service, bellmen, and poolside service were always extremely attentive, efficient, courteous, helpful, and respectful. They went out of there way for anything you asked and were always there when you needed them.
— Seemed very safe.
— Location convenient for access to small market, pharmacy, restaurants, close to town center, and short drive from the airport.
Cons:
–The food — was like all the other reviews horrendous. For the people who said that the food was good — I would be amazed if they had a palate. To be in Mexico and serve the «Mexican» food they served was shameful, it was on par with tacos from Jack n the Box. It seemed like they tried to be as cheap as they possibly could with every part of the meals as possible. The options were extremely limited and they ran out of items and never refilled them — once they were out — they were out! For example, the Nacho Cheese at the snack bar which is usually thick when you put it on — was watered down so much that it would run off your chips leaving you none. The seafood they served one of the evenings wasn’t even edible it looked so disgusting. We ate there one day and ate across the street at the restaurants or brought take out in because we wanted to eat good food. There are so many examples I could go on for days — the «Sirloin», Salsas — everything there was gross. My wife made a great comparison — the food was similar to an end of life nursing home — yes, that bad.
One of the main reasons we love to travel to Mexico is for the great food — this was the worst we’ve had.
— The facilities were subpar — Fabric shower curtain in our room was held up by one 1 screw and a nail and had mold/​slime all over it. Many random things that were broken or needed to be fixed. It felt like every time we turned and looked at something — there was an item that needed to be fixed.
— Wifi is $ 15 per day. What hotel charges for Wifi anymore? Need internet that bad go to Gloria Jeans across the street, buy a coffee, and get your Wifi.
—–
This review may sound nit-​picky and have the tendencies of a rant but when you have stayed at other places throughout Mexico for approximately the same price we expected a ton more. We will never return here and speaking to others at the resort — they had many of the same concerns as my wife and I.

Unfortunately, the price was really too good to be true. The food was SO bad, we ate across the street every single day on our trip. It was also really frustrating with 5 girls to ask for a bottle of wine at an ALL INCLUSIVE, so we didn’t have to keep coming back to the bar, but they would only pour us a glass. They made us pay $ 20 if we wanted to take the bottle, but then offered us three glasses each for free? Very weird.
The crowd was far from stellar either. We went for a bachelorette after reading reviews it may be good for couples or a girls trip. This was entirely false. The average age was 55 and there were soo many kids everywhere, it was hard to even enjoy the pool. You are 25 minutes from downtown Los Cabos, where there are plenty of lively things to do. It’s important to not as well, you CANNOT swim on this side in the ocean! You have take a taxi 25 minutes downtown to find a beach you can swim in, so disappointing.
We also were nickel and dimmed for everything, wifi was $ 15 a day, late check out was $ 50 a day. Our «oceanfront room» had a pizza shack in front of it and had so much people traffic, it was the least private thing possible. I can see those rooms being considered «ocean view», but no way were they oceanfront, total waste of money. The smell of bleach and the caution tape everywhere, also didn’t make you feel like you were staying at a resort.
It’s more like a motel 6… that’s the only way to compare it. And you’ll end up spending the extra money to eat out anyways, so just pay up for a nicer hotel.
The staff was the only thing that kept us from not going to another hotel the first night. They were all extremely friendly. Needless to say, we won’t be back.

Just got back from my annual birthday trip to the Royal Solaris and I already can’t wait to go back. This is my fifth year with them and each time I’m there I’m treated like family. If you’re there make sure to check out the activities led by the amazing activities crew. Erik «Moto» and Toni «The Tiger» will make sure you’re having fun in the sun. If you visit one of the two restaurants make sure to say hola to Victor. He’ll make sure your dining experience is a memorable one.

Nice grounds and hotel lobby is nice. the staff is friendly and attentive at times… nice beach… pool is super warm all of them are warm so you will want to go to the beach to cool down from the warm water. Pool side bars and they get crowded fast so get 2 drinks or 3 before you head off because they are served in small glasses and you will finish them fast. If you do all inclusive you make reservations at the different restaurants and you have to get the concierge to make the reservations for you.

Royal Solaris Resort is located in Cabo San Jose which is 30 minutes from the airport. Much closer than Cabo San Lucas. Just remember, there is no freeway system here.
Things that attracted us to this resort. Kid friendly resort that had a water feature. The kids had a blast going down the water slides. The staff at the kids activity center were excellent and had daily activities for the kids. Price, Royal Solaris was one of the more affordable all inclusive resort on the Internet portal.
The food, it’s a hit and miss. Some days the food was good and some days you wish you had stayed somewhere else. The highlight, the fresh fish taco made during lunch. There is a snack area where hot food is served. Also a pizza place where fresh pizza is made. There is also 2 restaurant you can make reservation for, Italian and Mexican. Overall, the food was average at best.
The main pool has one swimup bar where fresh drinks are made. There is another bar by the beach. Typical sugary mix drinks are served along with Tecate beer. The pool activities kept the guess entertained.
Regarding the beach, the waves are pretty ruff and is not recommended for swimming. You can still hangout on the beach and walk in the water but not suited for swimming.
The room was standard and outdated. It had a basic bed. No bathtub, shower only. Nothing to rave about. The ac worked! Housekeeping kept the room clean. The fridge was always stocked with beverages.
The staff were very friendly throughout our stay. The kids enjoyed the nightly entertainment. This resort is also a timeshare property. You might get approach by a sales person. If it’s not something your interested in, just say your not interested.
If your looking for a affordable family resort, Royal Solaris is not a bad choice. If you don’t have kids, I would definitely checkout other resorts. For the price we paid, Royal Solaris was a good value. Our kids were able to stay for free. Remember, you get what you paid for.

Loved the pools and easy access to the beach. Service was great; no matter where you were, a waiter would always be there to take a beverage order. Several bars poolside and in the lobby as well.
The food at the buffets were repetitive so taking off a star for that. The Italian restaurant had amazing food and service though. $ 5 for room service. Pizza station and snack bar had good food from 11 – 6 so we ate there quite a lot.
Loved the spa as well, we got a Christmas discount — 3 massages for the price of 2. They also had a steam room and jacuzzi.
Lastly the nightly entertainment was hit or miss. Some days it was quite boring and on other days they had aerial or fire artists who were awesome.

Here with family. Place is immaculate, staff stupendous, weather to die for, however, food was really awful. If you’re a foodie this place is not for you! One caveat, breakfast was the best meal of the day!
Still have 5 days left and yes we got suckered into viewing vacation packages, but the comps were worth the inconvenience.
It’s unfortunate that this place is unlike their sister resort in cancun.

This place is ok. Foods from all their restaurants are not good at all! What’s annoying is that u have to make reservations to eat at the restaurants even if they have tables They still don’t sit u so u have to go to a buffet buffet. I wouldn’t come back to this place!

I had so much fun at this hotel! My first visit to Cabo was made so much better by the people who work at this hotel. Customer service was fantastuc. Entertainers where personable and friendly. I loved Lucy’s omlets cooked any way you like. The pool was and all day event with lots to do all day. Great for families and adults. The one downside was the beds. If they could replace the beds i would say A+!

Booked this resort through Costco. The first room we were put in had very clear evidence of a bed bug infestation. The front desk moved us to a new room. As soon as we opened the door to the new room we were hit with the overwhelming smell of mold. Mold could be clearly seen on all of the walls and ceiling. It seems our choices were to sleep in a room with bed bugs or a room with mold.
The buffet food was atrocious. We ended up leaving the resort to eat tacos across the street. We did not have the opportunity to eat at one of restaurants because we decided to leave immediately for a new hotel. Costco was able to give us a refund. The hotel still tried to charge the fee for leaving early though. We had to fight to get that fee waived and refunds for the Internet we were no longer going to use.
We ended up staying at Playa Grande in Cabo San Lucas. It was not all inclusive but we were very happy to spend money on good food. We will never go near the Royal Solaris again.

We had an ok experience at the Royal Solaris. We returned yesterday. I will list positives and negatives.
Positives
*rooms are very pretty and relatively clean
*The pool is very nice
*Overall our drinks were really good and not watered down at all at any of the bars
*It backs right up to the beach which is very nice.
Negatives
* the pool closes at 8pm (which I think is kind of early)
*the food at the buffets was pretty bad and I wasn’t expecting much
* We went on several excursions during the day and I tried to make reservations for the restaurants before we left. This was not possible so we were never able to try any of the restaurants. IMO this was the most unacceptable part of this stay.
*The concierge says that they’re there to help you, but they really can’t do anything for you.
* The customer service at least at the front desk was sub par. The gentleman that took us continually just reinforced the extra things we would be charged for. The lady at the front desk was more pleasant.
* I think we would’ve gotten more of a value out of this resort if we would’ve stayed longer, but honestly I would pick a different resort next time. Unless I got a free week, I wouldn’t be back.