Be Tulum Hotel

Worst service ever. The food was terrible & the concierge Raul was horrible to us. He was extremely rude and snobby. People were complaining about him right in front of us as we were checking in. I travel for a living and have stayed in some of the best hotels in the world and I’ve never been treated in this manner. I’ve also stayed at Mi Amor is tulum & it’s a much better hotel when it comes to service, the price & the food.

I’m sure this place is nice but certainly, it’s not worth the rude and inexcusable service. A friend from NYC recommended this beach so we called in advance (as well as the morning of) and were told that we were welcome to come for the day (with a minimum amount of spending which was of no concern). We eagerly commuted one hour from Playa de Carmen but as soon as we got there, we were told that we were no longer welcome. We were left wondering if we did not «look» like their desired client/​customer base and questioned why Raul, who answered the phone then the door, admittedly denied speaking to us then rudely told us to take a hike. We were admittedly upset and inquired further as to why they would convince us to commute then deny us of service upon arrival. We then had the pleasure of speaking with the manager, Ana, who would not take any ownership for our troubles and in fact said, «I’ll say sorry if it’ll make you feel better.» It was such a rude and disrespectful experience. There are so many beautiful places in Tulum (that in fact share the same beach). Don’t waste your time on this one. We actually got into a better spot nearby and swam over to the Be Tulum area to see that they were in fact not full as they had claimed. I’m not sure why they treated us like this but it felt awful. With that said, there were so many other places in Tulum that treated us with kindness and respect. In short, choose wisely.

If I could give this place zero stars for service I would. Anna and her staff need to be retrained on how to treat tourists. Don’t let the stars go to your head it will only last if you treat people with respect.

Rude service!!! Don’t waste your money there!
There are better places to go!
I was there in low season and their employees were not nice at all.

I stayed down the way and walked up here for dinner. Great food and ambiance. Mosquitoes were a problem but they were kind enough to have bug spray. The live music was beautiful, a guitar, sitar and some bongos, oh a violin !!! Breath taking and would defiantly recommend.

This place is ADORABLE. Décor is superb. Very rustic modern chic. Hipster ish… But not snooty. The entire staff is very nice. Haven’t seen a single kiddo here … Wouldn’t recommend it. Nice for a couples getaway, honeymoon, etc.
We had dinner the first night and it was delicious. Hubs had lobster, very pricey, but fresh off the boat (literally). I had the tuna steak. Very tasty. (Especially with this magical cheese on the plate… Idk if it was meant for the fish but it was yum yum with a plop of the jalapeño sauce stuff). Breakfast is included, good standard breakfast. Nothing to brag about. And had some tacos with guacamole and salsa and chippys on the beach one afternoon (yummers).
Only negative I would mention is the plumbing is iffy and they leave a friendly sign to place your T.P. in a trash can as opposed to the toilet. But they are in the jungle and you can’t expect plumbing to be superb. I mean… Come on! You get into the groove eventually. Turn off the lights and A/​C when leaving your room, to be Eco friendly.

This place exceeds five stars, unfortunately that is all that I can give. The rooms, the service, the location, the landscape is incredible! Don’t even get me started on the Decour of the rooms. It was absolutely fantastic, no stone unturned! It was the ultimate and Bohemian style and casual luxury. If we could live here we would!!! If you’re going to Tulum do not hesitate to make your reservations and stay at Be Tulum. Everything you need including spas, restaurants, yoga is close by. When me and my boyfriend were there they had a movie on the beach, so romantic and so cool! How cool is it to be on the beach in comfy chairs and they bring you a blanket, and they have a big screen set up under the star!!! This place was the ultimate!

Si quieres disfrutar la belleza de la exótica Tulum pero necesitas de ciertas comodidades, Be Tulum es una buena opción. Se encuentra por la carretera costera de Tulum.
Be Tulum cuenta con 20 exclusivas suites que captan la esencia de Tulum, donde se mezcla la selva y el mar en un mismo espacio. Es un lugar para disfrutar con la pareja en la tranquilidad de este universo de paz y armonía, mezclado con la elegancia y el buen gusto.
Los tres tipos de suites tienen alberca privada donde podrás disfrutar el entorno natural de la selva viva y frondosa que se mezcla con el cantar de los pájaros creando un momento único.
Para los que tengan un poco más de presupuestos la suite océano tiene una gran vista en su tercer piso donde se encuentra la piscina privada, ahí podrán ver los amaneceres hermoso de tulum y los atardeceres por la hermosa reserva de Sian Ka’an.
Be Tulum invita a vivir una experiencia inolvidable con tu pareja, para iniciar una larga vida juntos o para los que ya llevan un largo camino recorrido.
Los precios son algo altos pero esta acorde con todas las comodidades que entrega este hermoso hotel.