Paradisus Playa del Carmen la Perla

We had an amazing honeymoon at Paradisus– La Perla (Adults Only side). We were offered an upgraded to a Master Suite and, after that experience, it would be hard to stay at anything less! We had Room Service available at any time of day and extremely efficient housekeeping that always made sure our room was immaculate and stocked with everything we may want or need. I never ran into any staff who were rude or impatient, all were happy and helpful at all times. It was great to have access to all different types of restaurants — from traditional Mexican, Brazilian, Mediterranean, Italian and Japanese — all within our hotel. All facilities were maintained and very clean from the restaurants, to the fitness center, to the bathrooms, etc. A cab ride to downtown Playa Del Carmen was only 5 minutes away and you have access to blocks of souvenirs shops and restaurants. Great stay at a great place.

Fantastic all inclusive resort in Playa del Carmen. The staff are very attentive and friendly. They are always willing to stop what they’re doing to assist you. Rooms are beautifully decorated and we got a free upgrade, so no complaints here! There are plenty of restaurants to choose from (Asian, Mexican, Latin, American, etc) and also a lot of different bars to order drinks from. We did wish that some of their restaurants opened up earlier for lunch though. The access to the beach was in a convenient spot, so it wasn’t hard going there daily. It’s a smaller more private beach, so you don’t have to worry about the craziness of kids and other people walking through. We stayed at the La Perla side, which was the adults only so it was definitely quieter. The main pool at the resort is also very large and nice. The swim up bar was located in a good spot so it was nice to get drinks while in the water. Overall, this place is wonderful. Definitely made a lot of good, lasting memories here in Mexico.

Our stay here was MAGICAL. It was so good I would call it moving. All the smiles from the incredibly friendly and professional staff is what I will hold dear to my heart when I think back to this trip to Mexico. I seriously can’t believe that hospitality can be this good and accommodating
The resort itself is gorgeous and I think we came at the right time of the year as it was relatively quiet (La Perla is child-​free!). The suite we booked felt luxurious and having drinks in the Jacuzzi out on the terrace with my girlfriend felt like a great reward for all the hard work we’ve been doing this year.
The restaurants had great food, loved the japanese Benihana-​styled place (forgot the name) and the other restaurants where they bring you 9 different meats sliced right off the skewer and onto your plate.
The only let-​down was the beach, it’s really not a pretty beach but that’s fine as we were encouraged to venture around the area and find some great beaches. The resort pool though was fun and friendly, My homie Jesus was a super friendly bartender and took great care of me, and unlimited frozen drinks while roasting under the sun by the pool was also a trip unto itself.
We’re coming back next year for sure!

I had such a great time at La Perla. Loved that it was an adult only resort. My Friend and I made the reservations through Costco which Costco guarantee a free room upgrade upon arrival. Too bad we had to complain a whole day and a half to get it. Reasons why I didn’t give them 5 stars. They kept telling us there was no rooms available. When they did give us a room upgrade it wasn’t the one we were suppose to get but we were just happy we got a bigger room and just ended up enjoying our stay. The day before leaving we found out that another couple had done Costco and they were upgraded to Royal service which comes with more perks.
Upon arrival we didn’t get greeted with anything special. No drinks or pastries like the other reviews has said. I guess we came on a bad time idk what it was but the guest service was bad.
Besides all that. Let’s talk resort.
FOOD: food was amazing. Upon arrival I do suggest making reservations to restaurants inside la Perla.
MOLÉ: it was okay nothing special. High end Mexican food. I had a typical chicken MOLÉ which was delicious and my friend had the potato enquiladas which he said they were very blan no flavor at all.
Bana: it was so delicious. It’s a must go. Food was so good I wanted to go again but we wanted to try every restaurant so we didn’t have enough time. It’s an Asian fusion. They have sushi rolls, and next door they have the hibachi grill which was amazing. The meat and so tender and cooked perfectly. I wanted seconds on the fried rice.
We also tried the Argentinian steak house which is to die for. Don’t recommend getting the empanadas. They had no flavor and it was mostly dough than filling. We tried all 3 flavors: corn, shrimp and beef.
**i do recommend if you want to avoid the parents with children from the next door resort La Esmeralda book your dinner reservations after 9pm**
we booked our first one at 7:30 and the kids were crying and being very loud. it killed our dinner just a little. We asked the waiter and he said 9pm is perfect to avoid children.
POOL: the pool area was very welcoming. I loved it but don’t eat the grill restaurant by the pool unless you eat with caution. I ordered the wings and they were undercooked. My friend got food poisoning from eating the burger. The food had no flavor. The only thing good was the guacamole and the chips.
BEACH: it was fun. It’s not the most clear water but it was the best with minimum crowds. The water was so warm nothing compare to Cali. We walked about 10−15mins along the beach the other resorts and the beach over there smells like farts and the crowds are very bad. It did rain a little while my stay in May but nothing bad. The next day the beach was full of red seaweed but the resort made an effort to clean it up as much as possible. Also they sell fresh coconuts for $ 9 USD and if you want after they can make a cocktail inside your coconut which is was delicious.
5ta avenida was an $ 8Usd ride in a taxi which isn’t bad. F you want to explore.
We did book travel trips with the travel agent inside the resort. The first one we did was Tulum with zip lining totally recommend. It was an all day thing. They do feed you very authentic Mexican Mayan food which was so delicious I wanted to take a doggie bag home lol. The second trip we booked was Isla Mujeres on a boat thing. totally worth it. We explored the island and snorkel on the clear water. Best time of my life honestly.

Came here for a week and had a great time, the meals were delicious. If you want to stay fed, and drink, this is where you can do it. On the La Perla (for adults) side, I loved the pool, loved that you can order food from the Sunset Grill outside by the pool. I had Royal Guest Services which gave me access to a butler, whom I can make restaurant reservations for every night. It was clean, open, airy and the Royal Guest La Perla lobby had this beautiful fragrance when you entered, it felt like a spa. Please tip the workers a few dollars after you sit for dinner, or make orders from the pool. A few minor things happened but nothing critical. Must recommend when in Playa del Carmen, Mexico!
Good:
–Royal junior luxury suite within La Perla with butler service.(9am-5pm) and room service 24 hours.
–As a Royal Guest, you can request the butler to iron 2 pieces of clothes every day.
–As a Royal Guest, you can request the butler to deliver one bottle of champagne, vodka, rum or whiskey each day you stay
–The contemporary/​modern décor of the suite room makes you feel like you’re in a spa
–There’s a beach bag in the room that you can use as a guest (minor things that I like I like
–There’s an umbrella in the closet, I never travel with an umbrella so I appreciate that.
–His and hers closets with lighting inside
–Outdoor jacuzzi on balcony outside of our room.
–Resort is I think no more than 5 years old. Brand new property.
–As a Royal guest I took a golf cart to the main entrance when I needed to get there.
–As a Royal Guest I had access to more places like private pool, gym for Royal guests, and I can use the spa everyday
–The Hadar restaurant was great for breakfast
–Royal Guests were given a package of discounts when they check-​in
–There’s a cell phone your butler can give you to contact him if you can’t get them in person.
–If you are a Royal Guest, you can eat at Labada for dinner
–Have the prawns if dining at Labada
–If you are NOT a Royal Guest, you can eat breakfast at Labada
–Six large Mac computers for business center on the 2^nd floor in La Perla (Royal Guest)
–When you want to print from the business center ask for an email address to send your document and you pick It up at the desk (lobby of the Royal Guest area in La Perla).
–A guest that did not have a coupons to use in the spa was given a 20% discount by the worker who volunteered it.
–Royal Guests can use the spa daily without reservation
–The 80 minute deep tissue massage was excellent
–The 80 minute facial was a bit long but still great
–You can tip at spa in cash (which is put in an envelope with the worker’s name and stapled shut), OR leave the tip on the credit card that will be charged for your stay.
–The Grill restaurant was delicious.
–The Market I think serves meat Brazilian style which is great try the Parmesan chicken please.
Bad:
–If you’re being picky I was not able to FaceTime from my room over the WiFi until I was in the royal service lobby.
–After midnight Royal service workers aren’t onsite so you need use a desk phone in the lobby if you need.
–Ordering room service at peak hours will take about 45 minutes to receive.
–I requested a bottle of champagne the first day, and my butler did not deliver it, but made up for it by providing two bottles the next day.
–Several other guests that stayed at the hotel to attend a destination wedding were victims of over booking so they were either upgraded to bigger rooms (on the Esmeralda side of the resort which is a 10 – 15 minute walk), or given free days at the hotel to use within the year.
–Inquire about a shuttle or taxi to and from the airport. For me it cost $ 95 round trip, maybe you can find something cheaper.

Super amazing hotel!!! The al inclusive is awesome! Drink food and shows! Free room service and mini bar included! The resort is beautiful! The rooms are very fancy, the club was ok the Dj sucked but every thing else was good! The food was good and the beer was cold! Would definitely stay here again and totally worth the price! Only thing is I wish our check in guy was a little nicer! The Rest of the employees maid up for him though!

Beautiful property situated on the crappiest beach in playa deal Carmen. I was extremely disappointed to find there really was no beach here. We flew 5 hours excited to frolic in the crystal clear Caribbean waters I once knew, only to find out the hotel was situated on gross, brown, dirty beach. Nasty, nasty!
The resort itself was beautiful. We had clean accommodations, superb food, and great service. Buyer be ware though… As mentioned above, our deal was too good to be true, based primarily on the dirty beach: (
Just another thing to look out for is ghetto night. Everything was looking great at the resort until a bunch of ghetto drunken fools showed up to ruin the once classy atmosphere…

My two-​star rating is against similar quality and priced hotels as Paradisus.
Not a total disaster but definitely a disastrous start. Management at this resort needs to be sacked immediately.
After 12 hours of travel, we arrived at La Perla and were told there was no room available for us, the hotel (La Perla side) was overbooked. We were given the «opportunity» to spend our six-​night stay on the La Esmeralda side (hell no!) and in addition, the hotel would comp a return six-​night stay. No way Jose.
Five minutes later, the «opportunity» changed — it now was to spend two nights on the La Esmeralda side and then return to La Perla in an upgraded room. Better but still hell no.
Twenty minutes later and after we had retreated to the couches in reception to research other resorts in the area, a room on the La Perla side was magically available. We said yes even thought we were still fuming.
The room smelled musty and all of our clothing had to be washed upon returning to the US of A. Our luggage and backpacks still smell. I am not sure if I will ever be able to get the musty smell out. The bed was comfortable but the air con failed to keep up at times. There was virtually no bathroom counter space and the 6 ft x 5ft tub in the room is a gigantic waste of space.
Over the course of our stay, we came across roughly 20 other couples who fell victim to the overbooking fiasco on that Saturday and Sunday. The resort blamed this on a system error, however, it is the general consensus of those of us who were screwed that the resort took on a late booking wedding and their guests took priority. So that’s what you are dealing with when it comes to Paradisus and Melia. Consider yourself warned.
Pool:
There is no view of the ocean from any of the pools at the resort. There is also no breeze at the pools and sitting at the pools is like sitting in a greenhouse with no reprieve from the heat. With no view of the ocean, we may have as well been in Phoenix. No music is played at the pool aside from during the exercise hour. The food at the poolside restaurant was average at best. Drinks were strong and service was great but that’s because we tipped quite well.
Food:
Overall, the food was good. Mole was great. The Market was awful. The breakfast buffet had a very large selection and hit the mark. The dinner buffet had about 25% of selection I’ve seen at other all-​inclusive resorts and was disappointing. The hidden gem at this resort is M Bar which is located in the shared vestibule of Fuego and Passion restaurants.
You have to ask for «top shelf» liquor (Stoli, Absolut, Crown Royal) in your drinks and some top shelf liquor is an upcharge, so beware.
Dinner reservations:
Dinner reservations are not required but the resort makes you believe that they are and that’s because the time share people are at the guest services desk where you are to go to make your dinner reservations. Don’t bother with reservations!
At the end of the day, we met some great people and had a good time. The lack of ocean view from the pool along with the overbooking fiasco and the fact that there was so much bleed over in the restaurants with families will deter us from returning or booking a Melia property in the future.

Das Hotel Paradisus liegt am Karibikstrand Playa del Carmen auf der mexikanischen Halbinsel Yucatan und wurde im Dezember 2011 eröffnet. Es gliedert sich in das La Esmeralda, das Familienhotel mit vielen Bereichen für Kinder jeder Altersstufe und das La Perla, dem «Adults only» Hotel, welches häufig als Honeymoon-​Hotel vor allem der US-​Amerikaner genutzt wird.
Wir waren im La Perla Hotel. Bei diesem kann man entweder ein Standardzimmer buchen oder eine Suite. Bei den Junior Suiten ist immer ein Royal Service inbegriffen, was bedeutet, dass man einen persönlichen Butler bekommt und in einem schönen separaten Pool schwimmen kann (natürlich kann man auch alle anderen Pools nutzen). Die Sache mit dem Butler klingt hochtrabender als es war. Einmal am Tag sucht er oder sie einen auf und fragt ob alles in Ordnung ist. Man kann Wünsche zur Füllung der Minibar äußern oder sonstiges. Außerdem kümmert er oder sie sich um die Reservierung zum Dinner in den diversen Restaurants. Man bekommt auch ein Handy, mit welchem man seinen Butler bei Problemen beziehungsweise Wünschen anrufen kann. Wir haben das nie genutzt, da sowieso alles perfekt lief.
Apropos Restaurants: Wie alle Hotels hier in der Nähe ist auch das Paradisus ein All-​inclusive-​Hotel. So muss man sich um nichts sorgen und muss sich «nur» noch überlegen, in welchem Restaurant man heute essen möchte.
Zum Frühstück gibt es Buffet-​Restaurant und das La Palapa, welches À la Carte Frühstück anbietet. Letztes ist sehr eierspeisenlastig, jedoch ausgesprochen gut.
Mittags hat ebenfalls das La Palapa geöffnet oder die Snack-​Bar, welche ebenfalls kleinere Speisen anbietet. Möchte man nicht aus seinem Bali-​Bett (siehe Foto) aufstehen, kann man sich auch ganz faul das Essen ans Bett bringen lassen.
Zum Dinner machen sich die amerikanischen Mädels alle ausgesprochen schick, teilweise wie bei einer Prom-​Nacht. Man kann zu einen der Restaurants hingehen und auf Glück einen Tisch ergattern, es empfiehlt sich aber vorher zu reservieren (beziehungsweise reservieren zu lassen). Es gibt 14 verschiedene themenbezogenen Restaurants. Einige sind nur für Erwachsene, die meisten anderen für alle Gäste des La Perla und des La Esmeralda.
Meine Hitliste der besten Restaurants:
1. «La Palapa» (hochwertige Küche mit einer Mischung aus verschiedenen Einflüssen)
2. «Fuego» (Fusionsküche)
3. das mediterrane Restaurant «Vento» (sie bezeichnen sich als mediterran, für meine Meinung ist das eher orientalisch)
4. das Sushi Restaurant «Ibana», hier vor allem die anderen Gerichte außer Sushi
5. das mexikanische Restaurant «Mole» (leider absolut keine scharfe Küche — warum nur? Ist das nur ein Vorurteil mit der scharfen mexikanischen Küche :)? Aber trotzdem sehr lecker)
6. Marktplatz Restaurant «The Market» (ein Rodizio Restaurant, in welchem gegrilltes Fleisch vom Spieß auf dem Tisch abgeschnitten wird)
Alle Restaurants sind unterschiedlich designed, doch in Details ähneln sie sich (z.B. alle Restaurants haben Tisch-​Sets), was wirklich sehr hübsch ist.
Zu den Zimmern: Wir hatten die Junior Suite, welche sehr schön groß ist. Alle Zimmer haben einen Whirlpool auf dem Balkon. Neben dem Whirlpool gibt es noch eine große Badewanne im Zimmer. Die Stil ist ausgesprochen modern und durchdesigned. Noch teurer als die Suiten sind die Swim-​up-​Suiten, welche auf der Terrasse einen eigenen Zugang zu einem eigenen Pool haben und jeweils davor Steinliegen (siehe Foto).
Fazit: Ein fünf Sterne Hotel, welches wirklich auch nach den hohen deutschen Maßstäben den fünf Sternen gerecht wird. Dabei spreche ich vor allem für die La Perla Seite. Auch das La Esmeralda mit dem große Kinderbereich sah toll aus, wir waren da aber seltener.
Sauberkeit top, Einrichtung top, Service je nach Mitarbeiter aber in der Regel top, essensmässig top!
Will man am perfekten Erscheinungsbild mäkeln, könnte man bemängeln, dass der Strand direkt vor dem La Perla Hotel nicht so schön ist: schmal und viele Algen beziehungsweise Steine. Die Algen werden ständig zwar entfernt, aber es kommen eben auch immer welche nach. Einen besseren Strandabschnitt gibt es vorm La Esmeralda Hotel. Auch hier ist der Strand schmal, jedoch sind im Wasser weniger Algen und Steine.
Je nachdem, was man möchte, könnte man noch bemängeln, dass das nächste touristische Stadtzentrum 40 Gehminuten entfernt ist. Jedoch sind dort ohnehin vor allem «nur» Shops, sodass man eigentlich auch in seinem Hotel bleiben kann. Außerdem kann man für wenig Geld ein Taxi bis ins Zentrum nehmen.
Möchte man weiter meckern, könnte man die Spa-​Preise ankreiden. Behandlungen beginnend ab 155 US-​Dollar sind wirklich teuer. Aber ich denke die Preise sind dem US-​Klientel angepasst.
Ich sehe die letzten drei Punkte nicht wirklich als schlimm, sodass ich bei fünf Sterne bleibe.
– Ein traumhaftes Hotel, in welchem sich wenige Deutsche tummeln, direkt in der karibischen Sonne :)

I cannot fathom anyone giving Paradisus less than five stars. The resort truly feels like paradise. We came for spring break. The resort was busy but didn’t feel packed at all, so it was easy to get in relaxation mode. It also helped the resort was Adults Only. We ventured onto La Esmeralda a few times for lunch and shows — the noise difference with children was shocking! I highly recommend staying in La Perla if your group is all adults.
I’ll be writing my review in sections: Welcoming, Room Service, Housekeeping, Dining, Pool, Beach, Activities and Gym.
WELCOMING: When you pull up to the resort, it will take your breath away. The entrance to La Perla was really elegant — a water feature, pretty sculptures and a grand chandelier. We arrived at the resort a few hours early and they had our room ready which was perfect. They welcomed us with a drink. Check-​in was smooth and a bell boy, Angel, helped us to our room. He was friendly and gave us a tour of our room. Since we were a group of 3, we stayed in a junior suite on the 3^rd floor. We didn’t have a swim-​up or a jacuzzi on our balcony but we still loved our room. The bed is COMFY AF. The view from our balcony was in the center of the main pool area.
ROOM SERVICE: Room service is ²⁴⁄₇ and they are swift with answering phone calls. We mainly called them for various questions about the resort and items needed for our room like a cot bed, razors, bath robes, toiletries, etc. With food, we ordered breakfast a few times as we got ready for the day (order before 8AM, they usually take 30 minutes to arrive with food, any later and it would take over an hour). We didn’t find logic in ordering anything else, it’s nice to have that available but we preferred to visit the restaurants. There were a few times where our safe wouldn’t open and security would take long to come by but that’s really the only con.
HOUSEKEEPING: Housekeepers go above and beyond. They do a great job cleaning your room. They even organized our shoes and personal toiletries, LOL! They literally come by every two hours and ask if you need anything. If you don’t have a Do Not Disturb sign on your door, they will knock just 1 – 2 times before they barge in. Not the best situation when you’re half naked or still in bed. We were more amused than annoyed by this. It’s nice to know they are willing to help us so often. At night, they prepare your bed for rest which was very sweet.
DINING: So many places to eat, it’s insane. We made a wish list of all the places and times we wanted to eat and they scheduled it for us. Our favorite was definitely Bana. We preferred à la carte over hibachi. Their food is delectable. Try the Seaweed Salad, Shrimp Tempura and Rock Shrimp — SO BOMB! We also liked the Grill (awesome salad bar and menu, calamari was perfection, right by the beach) and Vento (Lamb entrée was to die for). We weren’t big fans of NAOS (loud children and bland buffet), La Palapa (fancy but too hot to eat comfortably outside) and Fuego (food was underwhelming but service was excellent). There’s many bars as well — we enjoyed the service at South Avenue Bar.
POOL: My favorite part of the resort is the pool area. It’s where we spent most of our day. It’s big and there’s also a pool around the perimeter if you want more privacy. There’s plenty of cabanas but it’s VERY important for you to wake up early to claim ones closer to the grill and bar. I woke up at 7 every morning to grab a cabana. All of the pool boys were friendly and helpful but our favorite was Iràn, he was AMAZING! The drinks are not too strong, so it’s okay to drink 10 at a time ;) Mango Tango was our favorite. I LOVED the food from Sunset Grill. The chicken wrap, ceviche, nachos, guac, fries, hot dogs, buffalo wings and coconut ice cream were delicious! We purchased a large seafood meal that had the biggest lobster tail I’ve ever seen in my life!
BEACH: The biggest disappoint of the resort was the private beach. It was smelly and full of seaweed. The view was gorgeous but it just wasn’t comfortable. There are servers for drinks but we preferred the pool. We did pay for delicious coconuts — they were huge and had cute faces made of fruit. The staff helped us cut open the coconut for meat.
ACTIVITIES: The only activities we really did were the night shows at the Jaguar Theatre. There’s different ones every night from the Circus to a Divas show. There were always staff members telling us about the activities. Although they sounded fun, we just wanted to chill.
GYM: The gym is awesome. With all the dining I did, I was happy to get my workouts in while on vacation. The gym is fancier than the gym I go to at home! It’s not too big but it has all the equipment you’ll need for a full body workout. There’s water bottles and towels available in the gym.
This was my first experience at an all-​inclusive and I’m glad it was at Paradisus. The resort is luxurious! I felt like a king and I’m sure you’ll feel like royalty too visiting here :)

I recently came to Paradisus La Perla with a large group of friends. There were 14 of us in our late 20s/​early 30s. We stayed in the Royal Service section of the resort.
The actual hotel is beautiful and the rooms were amazing. The housekeeping did an excellent job of making sure that our rooms were always in the best condition. The grounds were extremely well kept and it was alot of fun seeing iguanas randomly running around the property.
There are a couple of things that made our vacation experience not worth the money that we paid.
Room Service:
The room service was absolutely terrible. We ordered several things that came to our room that we would not even touch. The sausage pizza came and there were literally pieces of hot dog chopped up on top. This also happened when we ordered the meat and cheese tray.
One night when we ordered room service, our hamburgers came with a side of ants. Ants were crawling all through the ketchup and french fries. I have a video but it’s pretty gross to put on this review.
The Beach:
The beach near the resort was absolutely covered with seaweed and trash. We walked down to the public beach to get in the water. You would think that for a resort this expensive, we would be able to get into that water outside of our hotel.
Entertainment:
Our group was looking forward to the entertainment and bars/​restaurants that were advertised on the website. There were short shows some of the nights (lasting about 30 minutes or so), but overall it was really boring at night. There was a DJ that played one night, but that was about it. Very disappointing.
Restaurants:
The food was very delicious that was served in the restaurants. However, there was no air circulation or fans in some of the restaurants that were open-​air and had no air conditioning. Some nights we were sweating at dinner. One of the members of our party was pregnant and had to leave based on the temperature in the room.
Service:
Service was very friendly, but very slow sometimes. La Palapa (one of the royal service restaurants) was so slow to get food that we almost missed our shuttle back.
Overall, everyone was very friendly and our butler, Armando, was awesome. This place just does not seem worth the money to me.

The customer service was impeccable! We booked the Royal Service and it did it disappoint. Our Butler, Napoleon was incredible and made sure we have everything we needed from pressed clothes, in-​room cocktails to preparing the private jacuzzi and arranging dinner reservations.
The Royal Service privacy was a plus… Really enjoyed the private heated pool and section of the beach.
Rooms were lovely but would suggest you reserve the top floor of you want an oven view. The mangroves block visibility on lower levels.
Fun activities throughout resort from cigar making, mixology, champaign tasting, paddle boarding and water Zumba. All fun!
Generally food was average, I will include specifics on each restaurant separately.

Our fantastic travel agent Alina Laserna from Pro travel international, always finds the most beautiful and luxurious properties for our vacations, but this is was the best vacation ever. We stayed on the «adult» side (as opposed to the ‘family’ side) which features quiet pools and a more serene atmosphere. The food in all the restaurants was exceptional. Simple local fresh and elegantly prepared. The staff was attentive and friendly; I don’t think I heard a ‘no’ all week.

We spent five nights at La Perla and every one of them was terrific. All staff were friendly and helpful. The resort was pristine and beautiful. Our room was comfortable and immaculate. It was hands down the nicest resort or hotel we have ever stayed.
The only reason for the lack of five stars is the food. It was hit or miss. The themed restaurants are great and raise the culinary mark for the resort. I was impressed with Mole and its mix of the old and new. On the other hand were the buffets. Obviously in this dinning setting one is bound to find something to enjoy. For breakfast and lunch they don’t change the menu much. For dinner they run theme nights. One night Italian, one night Asian and etcetera. The best night I say for obvious reasons is the Mexican night. The food for this night is seasoned and cooked correctly. Overall the food was good just not great. Hey there was always room service!
The beach might be the biggest reason to choose La Perla over other all inclusive resorts in Playa del Carmen. Though all beaches are public property this resort is situated away from the hustle and bustle. When thinking of a beach vacation one pictures quieter and relaxed settings. La Perla offers this.
I would return again to this resort happily. It is beautiful, clean and relaxing. I would recommend it to all of you.

This was the best vacation ever! Customer service was amazing. We opted for the swim up room and did not regret it. Royal service is the way to go. Manuel and Lorenzo from the Gabi bar. They went out of their way to make our stay pleasurable.
Our room was very nice. Two full beds were converted into a large bed. Mini bar was kept stocked with out favorite snacks and drinks, customized. Swim up pool in our terrace, two chairs and a hot tub.
WiFi through out the hotel grounds was very strong, even in the pool and beach area.
Restaurants had delicious food and we’re very careful with my shellfish allergy. Great customer service. Check in was amazing they greeted us with champagne, dessert and a beach bag. Heated pool in the royal concierge area was a good treat. Overall this was the best resort we’ve stayed at. Definitely will return.

Beautiful property. Attention to detail. There are 2 parts of the Hotel — they are mirrored — one is la Perla (adults only) and the other is Esmerelda (family and kids). The pool area and swim up bar were fantastic. The restaurants were good, I really liked Fuego — the raw bar was amazing. Vento was also excellent. We were upgraded to an amazing room that was like a small apartment with a jacuzzi in the room and on the balcony. NICE.
What I didn’t like (and this appears to be throughout Mexico) is the up sell — them trying to sell you vacation packages. They tell you you’ll get $ 100 credit and 4 days /​3 nights at another one of their resorts — DON’T DO IT. It’s a waste of time and they HARD sell you. They started the «vacation package at $ 140,000 (yup — you read that right) and went down to $ 30,000. Ummm, no thanks. Then when you don’t buy they try to brand you with a red colored wrist band — they say so no one will bother you with the vacation packages and so you can get discounts but I didn’t buy it. I found the whole hard sell very annoying. It was also impossible to make reservations — I did so before I arrived but we were assigned someone to assist with excursions /​reservations and he was not around and no body wanted to help us — they wanted to refer us to «our guy».
I would recommend this place but know to make dinner reservations ahead of time (I had to email mine) and whatever you do — don’t fall for the vacation rental hour and a half fiasco.

So let me just say. if you are undecided on an all inclusive resort for Playa del Carmen. Look no further. This place exceeded my expectations. I just got back Sunday. I booked travel through Melia and got a great deal. The resort is huge and there are 2 resorts connected. La Perla *Adults only* and La Esmerelda *Families*. I am so glad we chose the adults only even though you can utilize the restaurants at both.
Upon check in they greet you with wine and food. We upgraded to Royal Service and I recommend everyone to get the «Royal service» you WILL be treated like Royalty. We were given a cell phone so we can personally reach our «butler» whenever we needed her.
We got to the room and was amazed by our oceanview room (we could see Cozumel across the ocean) and the room was very modern/​hip. Loved it!!! We had champagne and fruit waiting in our room. They have several pools and a plethora of restaurants to choose from. Unless you are staying for 2 weeks. you will not be able to go to all of them. Alot of people complained of the seaweed on the beach but there was none in sight. The beach was gorgeous and the cabanas and chairs in the beach was included.
Our butlers name was *Lorena* and she was truly a GEM! She made sure my pre birthday celebration went off without a hitch. She made all of our dinner reservations, suggested the best places to go for dinner and excursions, she was courteous. She always knew when we wouldn’t be in the room because everytime we came back. there were surprises in there, ie. Balloons, cake, champagne… she had our jacuzzi on the balcony ready for us when we got back. She thought of things before we could say it. When I go back. I will definitely request her.
There are several bars and activities on the resort so you will always have something to do.

What an amazing resort. Every body was so friendly. The grounds kept up perfectly. Nothing was out of place and everyone worked so hard to make sure our stay was perfect.
The room was amazing. Very clean. Modern. Yes the furniture had a few marks but nothing to complain about. They up keep was there and that’s what matters and the room just had an amazing feel.
The restaurants were all amazing. Food was better then expected. The set up in the 5 I ate at all had a great feel. Made my trip even better.
I can go on and on how much I loved this place but I’m just going to say if anyone is looking for a place to stay in mexico I recommend this 1

I will do my best to keep this brief! Just spent a week at the Paradisus La Perla and had a wonderful time. There were major pluses and minuses and I think the success of your trip can be reliant on how you book it.
The resort is broken into 2 sections — La Perla and Esmerelda, adults only and family. Within the 2 sections there is an upgraded section, royal service and family concierge, respectively. We stayed in royal service La Perla thus giving access to the entire resort. I imagine I would have been very unhappy had I not booked Royal service. The adults only pool was exquisite and the service supreme. We were constantly checked in for fresh towels, snacks, drink refills, just the right amount without feeling as though the staff was hovering.
My biggest qualm with the resort is their beach. They have a very narrow strip of beach with a few lounge chairs and umbrellas, and the water was less than beautiful. If you are hoping for a holiday spent with your toes in the sand I suggest you look elsewhere, the pool is priority número uno.
Adult friendly activities are limited– basically just drinks by the pool or going off the resort.
The food is significantly better than what you will find in any other all inclusive and I suggest you try across the whole resort as one of the best meals we had was in the main family restaurant.
I can’t say enough how accommodating and friendly the staff are. They will make your trip! I would stay here again but would probably come back with a group to provide myself with a little more entertainment, we were a little bored after 6 days.

Recently visited for a friends wedding and had a GREAT time! The room, resort grounds and hotel was beautiful! Room service was attentive and very friendly. Take advantage of having snacks or the cheese & fruit tray delivered for a little afternoon snack.
So many bars & restaurants, so little time. The restaurants were great (for dinner); however, I think the best meal of the day may have been the breakfast buffet. Such an assortment of fresh fruit, local dishes and other goodies.
My favorite excursion was swimming from my pool chair to the swim up bar. Loved the poolside grill for a quick bite during the day. I’d definitely come back.

I went to Hotel Paradisus La Perla for my honeymoon two weeks ago and I cannot stop raving about it.
The quality of the food, the SERVICE, room, pool, atmosphere, and activities are TOP NOTCH. I loved it so much that we planned to go back for EVERY anniversary. It was the most unforgettable vacation.
RESTAURANTS: My favorites were Bana (the Asian themed restaurant), Mole (Modern Mexican food), Vento (Mediterranean), and Passion (the Five Diamond restaurant), which you should shell out the money to eat at! For the quality of the service and the food, the cost is a steal. If you stay at the Royal Service side, which I think is a must, La Palapa is a great restaurant. I did not enjoy The Market as much as the other eateries.
ACTIVITIES: You will always have something to do onsite! We loved that. We ended up going on an excursion but we couldn’t wait to go back to the resort to relax and participate in more activities and watch the shows.
SERVICE: I have never felt so pampered in my life. Everyone was very kind and professional. I was wowed.
POOL: You will feel like you’re in paradise at the pool. The swim up bar, fountains, in-​water lounge chairs, and warm water will be all that you need for the whole week.
BEACH: Easy access to the beach and with cabanas on the sand.
I can’t wait to go back.

Just returned from the Paradisus last week and I must say, I can’t wait to go back! My family and I stayed at La Esmeralda which was for families but I loved the fact that guests over 18 could also venture over to La Perla’s side which is their adult only resort located on the opposite side of the main lobby which connects both resorts. Check-​in was a breeze, we were greeted with cold hand towels and some refreshments. Now let me break my thoughts down into categories so this doesn’t get confusing.
Food & Bars: Room service is offered ²⁴⁄₇ with endless options for breakfast, lunch, and dinner. Best part is that it’s included with your all inclusive package so you can order as much as you want especially when you have that late night sweet tooth! The resort offers about 14 restaurants and 16 bars, my personal faves were Fuego (their ceviche was so good, I ordered 2!), Bana, and the sunrise/​sunset grill for some poolside snacks. The bars offered top shelf liquor and I must say every bartender I met was super friendly and made my drink exactly how I asked. Red Lounge is open until 2am and plays some great music if you’re looking to hang out till late without having to leave the resort. I’m a big tequila fan so the tequila bar Blue Agave was one of my favorite spots. The poolside waiters were also extremely accommodating, they constantly checked up on everyone to see if they needed anything. No complaints here! I was skeptical about the food at first but I walked away very impressed. (Only con: buffet for breakfast, not a fan of buffets but I got over it after the first 2 days)
Pools: When it came to the pool my preference was the one over at La Perla of course. La Esmeralda’s pool was nice and all but I prefer to steer clear from children since I don’t have any. At both pools on either side of the resort there’s a swim up bar and music is played throughout the day. Some water activities are also offered on certain days like aerobics, zumba, and scuba diving practice. On Thursday’s La Perla’s side has a DJ for their pool party. I definitely enjoyed that but I wish they did it more often! The only thing I wasn’t a fan of was the fact that the main pools connected right into the swim up suites. I definitely didn’t feel too comfortable swimming around in front of someone’s room and in their «swim up» pool. I feel that if someone is specifically paying for a swim up suite then it should be blocked off from other guests because at that point its just a pool for all guests.
Staff: Every staff member was extremely helpful and friendly. I was constantly greeted by staff members throughout the day when venturing through the resort. When requesting extra items to your room like towels and robes the service was a little slow but its a pretty big resort so I can’t complain too much. Besides that, the waiters at each restaurant were phenomenal! When we had questions they explained everything really well and had some great recommendations. I wish I remembered my waiter’s name from Mole but if it weren’t for him then I would have never tried their roasted grasshoppers!
Rooms: I stood in the 2 bedroom master suite, one word: WOW! When we first checked in the woman at the concierge described our suite as two connecting rooms. I was immediately drawn back because from what I understood we were staying in a 2 bedroom suite? Well, I ate my words when we arrived to our room later because it was amazing. The rooms were connected but nothing like a typical connecting room at any hotel, if anything it allowed a sense of privacy for my family and I. The Master Bedroom side was enormous, the bathroom was split into 2 parts. The 1^st had the double rainfall shower and a double sink along with a private toilet area, the 2^nd part was a walk in closet with a double sink vanity and a jacuzzi bathtub! The room also had a large dinning area, living room, and kitchenette! There was also a large balcony with yet another jacuzzi tub. My side of the suite was pretty much the same, 2 double beds in the room with a smaller dinning area & living room. Our bathroom was a little smaller but still the size of a walk-​in closet and we also had a jacuzzi tub on our balcony. From what I’ve heard through other guests, any room you choose is beautiful and spacious. The 2 bedroom master suite is breathtaking, if I could live there I would!
The facilities here are modern, spacious, and super clean. The fitness center was really nice and had a ton of equipment to work with. There’s also a 2 mile jogging track that wraps around the resort if you’re a runner. In the main lobby there’s computers and printers available too if you need to utilize them.
Overall, I was beyond impressed with the Paradisus. I’ve stayed at the Melia Caribe (the Paradisus is under the Melia company as a whole) in Punta Cana, DR before but now that there’s a Paradisus over there I definitely want to check it out. 5 stars for this resort, I can’t wait to go back!

We had a great experience. We purchased the royal service vacation through American Express Travel and were skeptical going in but the reviews we read were accurate and this is a very nice resort. The people are very friendly and the resort is very well kept and updated. The food is above average. My one complaint about the food is they maybe try to do too much with the selections in almost all the restaurants. I was hoping for a place or two on the resort where I can get just tacos, beans and burritos and not everything so extravagant. The royal service was worth the extra money with the extra pool and services. The beach is not the best. If you are beach people I would suggest a different location. We prefer the pool and the swim up bar. I did not see the excitement in the swim up rooms. While many people enjoy it I can’t see the value in that. Overall a very nice place that we would go to again.

It was my first time in this part of Mexico and I had a fantastic time at this resort. I really liked that the grounds were divided between family and adult only. It was nice to spend time at a pool without hearing screaming children. The rooms were nice & well maintained with nightly turn down service– I loved the double shower heads in the shower. The one thing I wish I had been told before my trip was that it’s a good idea to make your nightly dinner reservations ahead of time. I was disappointed to discover that I couldn’t get into a single restaurant upon arriving on a Monday evening, so we ended up at the buffet. The following day we made reservations for the rest of the week, but it was not easy getting into some of the restaurants on short notice.

This was my first trip to Mexico and it was a fantastic trip! I stayed with 15 other family members and the resort really catered to our every need (and we had a lot of them)! There were 12 adults (over 18) and 4 kids, ages ranging from 9 – 58 and we all were together all the time and always had something to do.
Rooms– Two families stayed in the two bedroom master suite and it was beautiful and huge. Two bedrooms with a living area in the middle which we all hung out in after dinner. And two families stayed in the junior suite which was also very spacious. All decorated modernly and all have balconies.
Cleaning/​Room Service– We used room service a lot. It’s a bit slow and once they forgot our order but they did a good job overall. It takes 30 – 60 mins to get an order depending on how many other orders they have. The cleaning staff does a great job cleaning but I don’t get why they take all the towels and leave one. I called down maybe 4 times during our stay for more towels. Especially since I was staying with my cousin and we needed more than one towel. Food– The food is great! All the restaurants we went to were great and the staff is so helpful! My personal favorites were Naos (buffet style that serves breakfast, lunch and dinner) and Vento which was a Mediterranean place and the food was great. One of my cousins got three entrees from Vento because everything was so good and he surely finished every bite! We also visited Mole and Bana but I personally wasn’t too into the food there.
Pool/​Beach– The pools are immaculate and the cabanas surrounding are beautiful! We got there early every morning to save the same three cabanas and spent most of the day at there. There’s also poolside service so you don’t even need to move, just sit back and let Luis and Anna bring you your Piña Colada and Banana Daiquiri. They also have a kid pool area that my younger cousin enjoyed with slides and things like that. Towels are available throughout the pool and beach area. The beach smells and there’s a lot of seaweed and it’s a bit of a walk from the pool area (4 minutes) I’m sure you’ve read this before. BUT on a nice and sunny day it’s gorgeous regardless. They try their best to get rid of the seaweed but they bury it instead of throwing it away or moving it elsewhere. I don’t think it makes sense but I don’t work on the resort so there’s not much I can do. There’s a freshwater spring close by that was beautiful and seaweed free. You can also enjoy beach volleyball, kayaking and paddle boarding for free or jet skis for a fee.
Cons– So as much as I loved the resort there were a few cons. There’s Mosquitos everywhere so pack your bug spray and try not to dine outside at night (they eat you alive!). The Wifi drops easily and is only for the rooms, lobby, restaurants and by the pools but only very close to the rooms. The room key stopped working once and they said it’s because I had it near my cell phone but that wasn’t true because I didn’t even have my cell phone on me and if I did it wasn’t near the key. But they did reprogram it and it worked fine thereafter. I also really wished they would throw away the seaweed instead of burying it. The beach could have been so much more beautiful it they did.
Overall Paradisus was wonderful and we had a great family vacation!

PERFECT !! Food and staff and amenities are 5 Stars. They have shows every night, a great Kids Zone and the best part is the staff was very friendly and professional. We LOVE so much. A real Paradise !!
I am a big foodie, and you must not skip Lapalapa restaurant. the BEST!
PS: The rooms are GORGEOUS
TIP: make sure to leave all your jewelry in the safe. my beautiful ring was stolen but I had so much fun that I didn’t let that stop me from having fun

So there are somethings that make resorts great and some things can really mess up a trip at an all inclusive resort. Overall, the resort is lovely, the service was extremely polite and friendly, and the exterior is very well maintained … so I can’t dock it too much. Oh, and the cocktails were very strong and very delicious! So that helps :)
There are quite a few things that would have improved our experience. To start, I’ll let you know that we were traveling with a group of 12 adults, so that definitely exaggerated the issues. There were three weddings the weekend we were there, so when the resort shuttle dropped off some of our friends on the children’s side of the resort (we specifically reserved rooms in the adult side). It took the hotel three days to transfer them to the correct room. However, the hotel did reimburse them for the nights they were on the incorrect side.
Secondly, the resort requires reservations for dinner. The food in the restaurants that require a reservation was pretty delicious! However, if you get stuck at NAOS, the all you can eat buffet… I’d stick to the cheeseburgers on the room service menu (also included). While we were initially able to make reservations for each night at a normal eating time, the resort booked us in a restaurant closed for a wedding reception. They had book our reservations for the entire week by splitting the group up into 5, 3, 3, and 1. To eat together, we had to wait until 9:30 every night.
Lastly, the beaches at this resort are not exactly picturesque. The water was filled with kelp and most of the private beach has rocks in the shallow shoreline.

Can somebody please take me back to Mexico? :)
I recently had the opportunity to visit Playa del Carmen for a friend’s destination wedding. My first all-​inclusive resort experience, I had a wonderful time staying at Paradisus. The resort is actually two hotels in one — La Esmeralda for families and La Perla for adults only. It’s nice because regardless of what hotel you’re staying at, most of the amenities are open to all guests. I personally loved going to the La Perla beach over the La Esmeralda beach because it was quieter (less kids!). :)
From the endless drinks and treats to the many pools and recreational activities, you really get a feel of «paradise» while staying at this resort. My friends and I actually tried only a handful of their many restaurants: Naos for the lunch buffet, Hadar for the breakfast buffet, Bana for dinner and Gabi Club for tapas. I unfortunately didn’t get a chance to order room service, but it’s also all-​inclusive and available 24-​hours!
My friends and I ended up getting upgraded to a three room suite that came with a dining area, living room and bedroom. There was even a jacuzzi out on the balcony! You can have up to three people in a suite at a time and can request a separate cot bed if you need one. I recommend booking through Melia because they’ll also set up you with complimentary shuttle service to-​and-​from the airport.
Lastly, everyone working at the resort was very friendly and helpful. We even became familiar with a few of the La Perla bellhops — Manuel, Alfredo & Carlos. Staying in Playa del Carmen at Paradisus is definitely an experience I won’t forget anytime soon. :)

A beautiful all-​inclusive resort with lots to do. All-​inclusive includes meals, drinks, activities on site, shows, mini-​bar, 24 hour room service.
Pros:
— regardless of whether you stay at la perla or la esmeralda, you have access to both properties.
— spacious rooms
— lots of pools on the property
— private beach, u don’t have to fight for chairs or get there early to reserve your spot.
— free kayaks available (jet skis are an additional cost)
— shows every night, do not miss the Elvis show, it’s amazing.
— Gym on site has weight machines, treadmills/​elipticals, medicine balls, and a room with spin machines. Activities include pilates, spinning, power walks on the beach, etc.
— other activities on site include: tequila tasting, wine tasting, fruit carving, etc.
— there are activities for kids too, and a game room.
Food was pretty good. These are the ones we tried.
— Hadar: go here for the breakfast every day. their buffet has everything you could possibly want to eat.
— Mole: contemporary mexican cuisine. famous for its traditional guacamole with Grasshoppers. They make this in front of you! duck empanadas were delicious. Veggie entrée option includes portabello fajitas. Highly recommend this place, and the ambiance is cool.
— Vento: mediterranean food. Soups, salads, hummus. Chicken tikka masala was delicious.
— Bana: asian cuisine. we did the hibachi here. appetizer included spring rolls and edamame. entrée consisted of grilled vegetables, chicken, steak and shrimp. dessert was the best — fried banana with vanilla ice cream.
— Sunset/​sunrise grill: good for lunch/​snacks by the pool. They have nachos and cheese, guacamoles, foccacia, burritos, fruit salad.
— Illy: good for an evening coffee and dessert.
— There is a tapas bar (name I cannot remember) with lots of seafood. No veggie options here.
Cons, and the reason that I had to take one star away:
— After checking in, we were informed to meet with the concierge to make reservations for the restaurants. This was a very difficult and long process. Although we were promised that reservations would be made for the next day, they were never made. Out of the goodness of my heart, I will not name this concierge. We reached out to a different staff member and had a similar experience. Instead of making the requested reservation, they were trying to sell us spa services, vacation packages for our next vacation. I don’t think there is a way to make reservations directly with the restaurant, but I would have preferred that. The restaurants were not busy at this time of the year, so they accommodated us when we just walked in.
— Room service takes a long time. We were told 30 minutes, and the food came in an hour.
— Housekeeping staff often barged into our room. If this had happened once, I would have gotten over it. But it happened 3 times. This must be the protocol: Knock once, and then open door, even if the guest is screaming «noooooo, wait!!» from the other side.

I really loved this place and wanted to give it a solid 5 star review for their wonderful accommodations, beach access, and super easy going staff /​bartending; it was an almost, fantasy-​like experience for me overall.
Nevertheless, it does not excuse how they handled this busy Christmas week, as it became obvious that they over booked their facilities by the way of outraged customers, unacceptably late check in time for some, and general confusion amongst the managers on site.
When pressed, one of the managers at the family concierge (highly recommend you get this upgrade, unless you absolutely cannot… you get so much more access to facilities, like a large heated pool with built in wet bar and staff, activities, etc) flat out stated that they were «at 117% occupancy.»
??? Wtf am I suppose to do with that statistic? What does it even mean??? another couple that we traveled with ended up on the wrong end of things and it took a better part of a day to sort it out. Other than that it’s pretty much your imaginary, over the top, hopeful version of heaven on earth. I’d definitely go back, but not during Christmas.

Este hotel es fantástico, desde que entras y vas al área de recepción ya te puedes ir dando cuenta del lujo y la atención que vas a recibir., este hotel es enorme y fenomenal ya sea para ir en pareja o con los hijos ya que cuenta con dos áreas una familiar y otra sólo adultos.
En el área familiar hay una infinidad de actividades en la alberca para los niños, una de ellas es un barco pirata en la alberca para que los niños la pasen muy bien, de verdad que ver a tus niños tan felices no tiene precio.
Todo hotel está rodeado de agua ya que nos comentaron que ese es el concepto. El hotel es enorme y tiene 15 restaurantes en total lo cual nos hacía difícil las elecciones de donde comer o dónde cenar. Para mi sorpresa y para el gusto de mi marido en el desayuno encontré salmón y caviar lo cual lo acompañamos con una mimosa, yo no sabía que era pero sabe muy bien es champagne con jugo de naranja.
Los snacks de la alberca son de primera, y ni que decir de las bebidas, todas las bebidas son con alcohol Premium nada de las porquerías que luego dan en los todo incluido, todas las habitaciones son júnior suites. En fin quede maravillada con este desarrollo

Extraordinario Hotel!!!
Desde el primer momento en q llegas te hacen sentir especial. Su personal siempre esta buscando la mejor manera de atenderte. Te llaman x tu nombre, ya para el segundo día saben q bebidas o comida prefieres.
Las habitations son bastante amplias y muy cómodas.
Si estas dispuesto a pagar un poco más por tu estancia tienen un área VIP llamada donde el acceso es restringido y la atención de su personal es impecable.
100% recomendable.

The Paradisus Resort was great! Where to begin… I had a friend recommend this resort so we decided to give it a try for our honeymoon. We stayed for 7 days 6 nights and got a junior swim-​up suite, which is highly recommended, on the adults only side. It was awesome to have your own pool to get away from everyone. When we arrived we had a welcome drink which was purple and tasted delicious. Everything in the resort is purple which is their «thing». Another thing I found cool was the smell of the lobby. Sounds weird but the lobby had the most amazing smell that I couldn’t get enough of. I have no clue what the smell was like but I know it was great!
The hotel had an amazing private beach where you could order drinks and food (hot dogs, hamburgers etc.) without ever leaving your lounge chair. The views were amazing!
The hotel had some fun on-​site events that we attended as well. They had a wine tasting with wines from Mexico, belly dancers, a circus show, and a few others. They also had events we didn’t attend which were a Lion King Show, a pole dancing class, Spanish lessons and a tequila tasting.
We tried most of the restaurants. At Bana we had every single sushi roll which were all pretty good. At Mole we had fajitas and the best banana fritters I have ever had. We also tried crickets, yes crickets, in our guacamole which wasn’t good or bad. At Fuego we had the tuna which was one of the most delicious dishes we had our entire stay, and the sesame salmon which was okay. They also had good coconut Crème Brule and good cheesecake. At La Palapa the seafood risotto was good along with the chocolate fondant item for dessert (which was delicious). The Market was okay, the steak was chewy and the lamb was overcooked. However they did bring us a boat of different desserts which was cool.
The service at the resort was great. Everyone called us by our names and stopped us to ask if we needed anything. We also let our concierge know that we wanted to do massages and she said that if we went to a preview (timeshare meeting) that we could get the massages for half off from $ 300 to $ 150 for 2 massages. We went and overall we saw the potential for it but the fact that they wanted a decision made that day was annoying and them trying to push it on us when we just wanted a discount on the massages.
We had to book the massages a day in advances (the spa fills up quickly and there are no walk-​ins). We arrived an hour early for our massage to try out the facilities (sauna, steam room, pools etc.). We then had a Mayan massage which was great and super relaxing. The service was good and the massage was about 50 minutes long.
Overall the resort was amazing, right on the ocean, beautiful, lots to do and good food. We definitely would be back again and want to check out some of the other Paradisus resorts around as well.