The first place I stayed when I arrived in Auckland. Having ‘slummed’ it for a while through Asia I was looking forward to the private en-suite room I had decided to treat myself to. I knew something was wrong when I arrived and on presentation of my booking the receptionist uttered the fateful words ‘I’ll just have to call the Manager’. It turned out the previous night’s occupant had generously deposited the most vile smelling vomit into my booked abode and I was downgraded to a shared bathroom room with a discount for the inconvenience. I was slightly peeved although not much one can do in those situations! The following day the Manager upgraded me to a private en-suite family room all on my own to make up for the previous night, what a treat! She then helped me with a search for long term accommodation and even dropped me off at the supermarket in her car.