Nando’s

If you’re looking for terrible service, a muck up of your order and dry chicken, then I highly recommended Nando’s in Lunn Avenue.
Went here for lunch today because had never tried Nando’s before and we were in the area. We ordered the Portuguese Paella (with MILD sauce) and the Chicken wrap with a side of fries (with HOT sauce).
And then it all went downhill from there. Here’s a list of things that went wrong:
— We didn’t get a table number, so the waitress didn’t know which meals we ordered and got confused.
— We received no water or glasses for the table, even though other groups had this. We had to wave our arms around to get the attention of the waitress. She finally brought over a bottle of water, but then disappeared. She didn’t even bring water glasses! So, we had to get up and ask for some. No apology or anything.
— The chicken in the wrap was dry, there was one slice of tomato and it was mostly just lettuce leaves. My friend had asked for ‘HOT’ sauce and there was absolutely no spice to it at all.
— The presentation of the paella was not good, and so so incredibly spicy that after one mouthful, I had to stop eating it. Obviously, they got our orders mixed up! I told the waiter that the paella is not mild and my friend’s wrap is not hot. He didn’t really understand, but said he could make me another paella and put a ‘lemon and herb’ sauce on it instead.
So, out came the new paella. Again, it was really spicy — the waiter didn’t do what he just said! My mouth was on fire and my friend also agreed that it was really spicy. The waiter then came over to ask how it was. I said «it tastes just like the last paella and it is so spicy!» He then replied «oh we used the mild sauce but just used less of it». Poor miscommunication there!!!
Overall, a really bad experience. I will not be eating at Nando’s in Lunn Avenue ever again and I will definitely be spreading the word!