U-Save

I wished that I could give zero stars. I’ve been traveling between PR and the US every year for almost 20 years. I always rent a car, as I like to have flexibility of moving around when visiting my family. But this has been the worst experience I’ve had over the last two decades
First, the exterior and interior of the vehicle had certainly seen better times. But hey, it was a cheap rental. Then, they make you sign (and pay) for the liability insurance, otherwise, they won’t rent you the car. I didn’t have much of a choice (and that’s never been an issue when renting a car in PR). Then onto adding the fee for the toll tag. PR has an electronic tolling system that requires each car to have a tag, and unfortunately, you have no choice other than either being charged $ 50 + tolls or a $ 7+ daily fee. Normally, the tag costs $ 10 (one time fee), plus tolls, so you can imagine how much money they make out of that (BTW, that’s how all car rentals in PR work). You would never spend $ 8 in tolls in one day, unless you are in sales traveling all over the island.
But my nightmare really was when I went to return the car. The car had no wheel covers when I took it. But they conveniently lost the contract, so there was no evidence of all the issues with the crappy piece of car I rented, including the fact that the wheel covers were missing. They dared to say that cars do not leave the rental center without wheel covers… but I bet that a gray Nissan Versa with plate number IHZ-​270 is out there right now without wheel covers.
Never renting from them again. It probably cost me the same or as much as renting for another major rental car company.

Didn’t use the service! Just cancelled my reservation. As I read these horrible feedbacks, started calling them for questions and they don’t even answer the phone. Very BAD SIGN.

I wish I can give no star at all! I do not recommend this place to anyone. First there’s surcharges that it’s not mentioned when you’re making a reservation and then you receive crappiest cars that’s about to break down and apparently that’s what happened to us. Battery died three days in a row and it’s really ruined my vacation in Puerto Rico and to make it worse, everytime battery died and I called the location to see what we can do about the situation, never able to make it to someone!!! What’s the point of having a phone number if you’re never going to pick up? And when I called corporate office, since its independently operated company, there’s nothing they can help you with but they advise if you want to fix the vehicle, anything over $ 50, you need prior approval! How? When I can’t get through to anyone?!
Bottom line is that I don’t have to deal with this crap situation and ruin my vacation to begin with!
DO NOT rent here! Unless you’re planning to ruin your vacation! We did not save anything!

Worst customer service ever. They give you a quote for one rate and change it once you arrive for pick up A. Vasquez is the manager there, and lied straight to our face about the rate. Don’t use this company unless you want to be surprised by an additional $ 50 more. I’m actually here now looking for a new rental.

Like everyone else there was an additional 30% in fees added to our online reservation which was supposed to include all «surcharges/​taxes/​fees». They basically said if we didn’t want the car we didn’t need to take it. We had little choice but to rent it. I’ll be in contact w/​corporate and my credit card company if this isn’t rectified by them. Do not use this company, when all is said and done you’ll spend more with these guys than a reputable place at the airport. Beyond this they lied to us and stated the toll booths did not take cash and we would be hit w/​a $ 50/​toll fee if we did not opt for their toll transponder for around $ 6/​day. So when all was said and done our bill was nearly double what
said it would be.

They will not let you rent without insurance.
It’s about $ 25 for each day, unless you provide your own insurance which might not be accepted depending on your insurance company. Also, the insurance you provide only works if your car is not being used, parked.
The guy at the desk told me a story about a client they rented to using this person’s insurance and when the person crashed he had to pay out of his pocket for damages because his insurance was not accepted by U-​Save.
That story right there does not sound like it will make you buy their insurance, it sounds like incompetence/​negligence of their part, and if true, a lawsuit should have taken place.
Avoid. Try companies at the airport, and if you have Costco membership use it to get a discount through the Costco Travel program.
If you did book it but can’t resolve the insurance issue, cancel it, it should be a $ 15 penalty fee.

If I could give this company a negative rating I would. Absolutely, do not use this rental company under any circumstances. 1) They company operates under three different names: NU Car Rental, U Save Car Rental, and Regional Car Rental. 2) I booked a compact vehicle for 5-​days at a rate of $ 65.00. However, according to the sales agent the rate you receive on Expedia or Hotwire is just an «estimate». By the time he finished explaining all the additional taxes and fees they want to add on the rate will double or trip. For example, $ 7.95/day for second driver, $ 11.95/day if you don’t bring a copy of your auto insurance card, and $ 9.95/day toll option. If you decline the toll option, they tell you that if you go through a toll and don’t have cash to pay they will charge you a $ 50 fee. 3) I think it is customary for most rental car companys to place somewhere between a $ 200-​$ 300 hold on your credit card for the rental. This company insists on placing a $ 500 hold on your credit card ($ 1000 for Visa debit).
This is all before we’ve even seen the car or pulled out of the lot. The car itself did not look bad from the outside. It didn’t look great either though. There were a few scratches and dings which we noted on the inspection form. However, the inside of the car was filthy, seats soiled, and there was a mildew smell inside. Spilled stinky drink residue in cup holders and crumbs. Unfortunately, this was a holiday weekend and I was unable to switch to another car company like Hertz at the last minute. Moving on, once we pulled off the lot and started driving the car it actually stalled out a couple times. The key FOB did not work either.
Back to the toll option we declined, we were able to avoid the tolls until the last day of our trip. It was only a couple dollars but what the rental agent failed to inform us is the toll agents won’t even accept cash if you are in a rental car with the toll transponder. So, they made us go through anyway.
Seriously, this was the worst rental car ever. Absolutely do not rent from them or any of the names they operate under. They need to be reported to the BBB and removed from the list of recommended companies on Expedia and Hotwire.

Based on the previous reviews, I imagine they’ve improved how they run their company over the last couple years. However, they still have a long way to go. On the positive side, we had a new-​ish vehicle (no power locks or anything), and it seemed to function just fine. Nothing fancy, but it wasn’t falling apart like some people discussed. Also, the location is really convenient to the airport and the Isla Verde hotels.
Now on to the negative. When we arrived at the airport, there was no shuttle. We walked around half the perimeter of the airport, and couldn’t find the shuttle. We arrived at 7pm and the rental company closes at 8, so when we couldn’t find the shuttle by about 7:45, there was a slight panic. I had to call the company, and they let us know they would send a shuttle. A hassle, for sure, but at least a shuttle is in existence. Once we arrived at the rental office, it took at least a half hour to get our rental, and we were the only customers in the place. Also, like many others, the charges were nearly double the quote that we received online. When I asked for explanation of these extra charges, the worker shrugged his shoulders and said… surcharges? I told him there was a separate space for those, and then he changed his answer to… maybe taxes? Well, there was already a line item charge for those too, so who knows what we paid for!
If I visited here again, I would most definitely go with a more reputable, recognizable company.

These people are horrible. We rented a car and it was breaking down. We got to their location and they said we had rented with the company next to them not with tem. How odd because that same employee was the one who impacted the car and give it to us when we rented it. DO NOT rent with these people. Cars are a wreck, service is horrendous! Wish I could give negative one star.

Do not use this company which also goes under Regional and NU. The car was not safe there were apparent issues that needed to be fixed. There was an immense amount of damage on the car and we had customer service issues. The owner Omar was in the back office but refused to come out and talk directly with us. Who has ever heard of such a thing? Rent from one of the more reputable agencies on the Island. Omar you just lost our family’s business!

BEWARE! — DO NOT RENT FROM THIS PLACE! Just like the other person posted, this place also goes by Nu Car Rental and Regional Car Rental.
I rented from them between 6÷27÷2013 and 7÷1÷2013 for $ 171.20, BUT because of a really minor clearcoat rub on the front right bumper, they charged me an extra $ 300! I don’t even know how it got there. It was probably already there but I overlooked it when I did the walk around inspection… anybody would because it’s so unnoticeable. When I returned the car, the rep walked around the car with an extremely stringent eye looking for ANY thing to call out for. Even if this was a legit damage, $ 300 is way too steep for a $ 30 buff job. They will try to rip you off if you don’t get their insurance coverage, which I had to decline several times. They didn’t like that I had my own insurance. Now I have to deal with the hassle of going through my insurance in putting in a claim. Steer clear from these people if you want your trip to San Juan to be pleasant one!

I’m not sure what you’re saving here, but it sure isn’t time. This was about the slowest service I ever received from a car rental agency. My nightmare started at 11 AM. My typical experience with one takes about 5 minutes. This place takes the cake for the second worst car rental agency I’ve ever dealt with (the first is one in Cancun, Mexico, and the brakes for the car I rented wasn’t working)! Let me add that this place goes by two other names: Regional Car Rental and NU Car Rentals.
First off, the shuttle took forever, but that wasn’t as bad actually trying to get your car from the service desk. I was third in line, and everyone ahead of me was having issues. The first lady was told that she wasn’t going to get a refund for any of the days she returned her car early, and the other guy appeared to not be able to use his credit card for some reason. There was a couple that was only trying to return a car and discovered several charges that were not supposed to be made. They said they waived the insurance, and the office had the signed waiver in their folder and still charged them for the rental insurance. My confirmation e-​mail only stated that I needed to show proof that my credit card would be taking care of the insurance, so I was hoping they wouldn’t need proof of insurance from my insurance company because I didn’t bother to bring it.
Well, when it came time for me it was about 12:30 PM, so my nightmare was still going. I gave them my credit card and driver’s license at 12:00 PM, so it took them a while to make a photocopy of it, I guess. An hour later I was told I needed my primary car’s insurance card. Why the hell would I need that when it won’t cover any of the rental car anyway? Luckily, I had an e-​mail with the temporary card attached to it. Thank goodness! The deposit was $ 300 and takes about 3 – 5 days to disappear from your credit card’s activity, so they say. The car took about 15 minutes to get. The guy brought me the wrong car and had to go downstairs to get me another one. When he came back, I received a dirty car, one fit for Pig-​Pen. There were several dents and scratches and the tank was half full. They said they could wash the car, but it would take time. Oh, eff that noise! I’m not waiting another 2 hours to see one guy clean my car in Island time. My nightmare ended at 1:30 PM. I’ve seen pond water and dead snails move faster than these guys.
And to top it all off, when I turned my car in, which was a much faster experience, the lady at the counter let me cut in line because she knew her ordeal was going to be her own nightmare. Stick with the Hertzes, Avises, and Enterprises, people. Don’t let the low price fool you; this place is NOT worth it.

By far one of the cheaper car options in the area. Took a $ 16 cab ride from the hotel on Ashford to Carolina to get the car because it was about $ 40 cheaper per day than Hertz and the others around our hotel. They had a car seat, an automatic car, and the staff was quite fast once it was our turn for service. They only have one guy manning the office and are actually pretty busy. We had to wait about ½ hr for our turn, but once we were called we had the car in hand in about 15 min.

First, when we got to the airport, there is no phone nor contact info for this company. I called the phone number provided by Orbitz, and it was disconnected. Had to Google the company to get a current phone number. Once we call, the shuttle that they use is an old van, no a/​c, music blasting. We got to the rental office, where the price was changed (from my original Orbitz quote). They told me that Orbitz doesn’t show an additional tax ($ 15) nor the toll pass ($ 5 daily) which are both obligated to take.
The car itself was horrendous, no maintenance at all!
For the price I finally ended up paying, I could have used a more reputable car rental. Never again am I renting from this company!

DO NOT RENT FROM THIS COMPANY.
After their hidden fees, the price was higher than other companies I was quoted. The car was in TERRIBLE shape. Aside from the numerous scratches, dings, stained seats and broken door handle, the brake pads were GONE. so when the break was applied, it made terrible noises and then would continue after the break was no longer being used. We were on the other side of the island and tried calling multiple times but no one ever answered the phone, so we continued using the car when necessary so that we didn’t ruin our vacation.
This company are hustlers without concern for the safety or comfort of their customers.

First at the Puerto Rico airport — it took forever for the bus to come to pick us up. The other rental agencies had at least two buses go through to U-Save’s one bus. Next the rental office is a 10×10 room. We had to wait outside for the one agent to finish with the others in front of us.
The car was the worst car we rented. The damage on the car was noted on a card, but it took several minutes to write it all down. It would be easier to say one quarter panel was ok.
Try someone else.

We arrived at 1:30pm It’s after 2pm and we’re still waiting for their shuttle to pick us up to take us to their rental location.
Finally the shuttle comes. We arrive at the location and it’s literally a door — the size of a half bathroom in an apartment. Only one person checking the reservations, and payment, and that same person is the one receiving drop offs and giving the rentals. Needless to say, it’s about another half hour to 40 minutes until your done with this whole process. They did give us an upgrade on our rental so points for that.
Unfortunately same thing happened when returning the car. A line of about 7 customers outside the door waiting to return or get their cars. That was a bit stressful, watching the time go by while we’re supposed to be at the airport checking bags, checking in, etc.
The guy that works there is very nice, and doing as much as he can being alone doing everything (thank God they have a 2^nd person driving the shuttle). They definitely need more employees, then we’ll get the better prices plus good/​fast service.