Zen Spa

The staff at Zen Spa were very kind and professional. They even accommodated a last minute addition to the bridal party hair appointment. The site is very clean and relaxing. Our two stylists were wonderful. Enid and Catherine did beautiful work on the mother of the bride, matron of honor and two bridesmaids hair styles for the wedding. I would definitely recommend Zen Spa!

Wost mani pedi ever. I brought in a group of 7 for a bridal party. Mind you, I’m paying very close to $ 400. The staff was rude, particulary a girl named Carla, we were rushed (my mani was very half assed because my girl was rushing to get home), the bride had a gel mani scheduled and then was told she couldn’t get it done because there was no time… horrible. This place os a rip off, overpriced, terrible service and rude staff. Go elsewhere, anywhere. You’ll get better service.

Worst spa I’ve ever been to. First off they did not tell me that I was unable to do the hot stone massage until I got there, even though they were well aware of my age and we had called 3 times at least. Secondly the staff was very rude, acting as if doing their jobs was too hard. Third, my masseuse was an older woman, who was very rough and not accommodating. Her massage was extremely rough and painful, and left bruises afterwards. Fourth, they confused my sister and her mother giving them the wrong massages. When we told them this, they did not care or even apologize. Only rolled their eyes. Offered no compensation or apologies. The entire zen spa was horrible. PLEASE DO NOT GO AND WASTE YOUR MONEY. selfish, awful customer service

Very nice ambiance at Zen Spa. My mother booked a massage and my sister (13 y/​o) and I booked a «couples» hot stone massage. Confirmed with multiple phone conversations never once was it mentioned my little sister couldn’t have a hot stone massage. This information was given to us after we checked in. We were taken back to the area for changing and lockers, which was very nice as was the relaxation area. Then when we were called back to our massages they had the my mom and sister in the couples room on accident. Once that was resolved they forgot mine was still a hot stone so relaxation massage I got instead. I kept thinking when does the hot stone part happen… never I guess. The relaxation massage was good. My mother was very happy with her services. So overall very relaxing, nice facilities but very disorganized.

Bad massage! It’s deceiving because my hotel recommended it and it’s between fancy stores. The male massage «therapist» was not properly trained on how to drape a woman correctly. Besides being on high alert from his improper draping the massage itself was a step above worst massage ever. I say one small step because he did try to get a knot out of my back. Using his ice cold freezing hands. Plus his technique of dripping the oil all of my body is inappropriate. I don’t recommend it!

Hands down, the worst massage I’ve ever had in my life. I don’t know how these people stay in business. Guess it’s from people like me who don’t read the reviews first.
Went with a friend who warned me about the reviews. The place was a little broken down looking and the steam room smelled musty (didn’t go in for fear of getting some pulmonary fungal infection). But how bad can a massage be, right? WRONG! The girl was so poorly trained (if trained at all). And her nails were too long and she kept sticking me. Felt like she had pins for finger tips. I had to stop her twice to tell her she was hurting me, which was weird because she was barely using any pressure at all. Overall, zero stars.

Men steam room and toilet were broken. Worst massage ever. No pressure at all. I ordered the deep tissue and my shoulders and above the knees were not massaged. Complete waste of money. Do not recommend.

I got the TLC package which included a massage facial and manicure. I also added on a pedicure, because may as well right?!
The hour massage was a waste, no pressure at all. Then it turned strange when thE massaue had me flip over to my back to massage my stomach. Which as I’m sure most females would attest to was uncomfortable and awkward.
The facial was the worst facial I have ever gotten! It was so painful that I actually started crying and called an end to it. Now as somebody who gets facials regularly I understand the extraction portion can be uncomfortable but this was just ridiculous.
The mani/​pedi was rushed and messy as it was close of business for them. While waiting to dry, I hit my thumb nail on the counter, yet couldn’t find a single employee to ask about fixing it
All and all this was the worst spa experience of my life and I wish I could get my $ 300 back

NEVER go to Zen Spa Condado! The worst experience, I will not recommend this spa for anyone. The WORST CUSTOMER SERVICE IN THE WORLD. As soon as you arrive they treat you as if you are a load for them and they didn’t want to work and don’t want you to be there. Never go!

Spent $ 250 for (2) 55 minute massages here, and way over-​paid. They recommended we arrive 30 minutes early to shower and use the steam room. The steam room didn’t work although they insisted it did. There was zero steam, so I wouldn’t call that working. It was like sitting in a shower stall after someone had finished showering. So I figured I’d take a hot shower to kill the 20 minutes until my massage — no hot water in either shower. I just went and sat in the waiting room.
I went for a hot stone massage, and the guy giving the massage would swap the stones out and take forever — I was sure he had left the room a couple of times. More likely, he was just texting or something. The other person I was with said their masseuse was much better, but I wouldn’t recommend this place.

WORST MASSAGE EVER! This should not qualify as a «spa». The facilities were substandard. Shower handle was broken off, no steam in steam room, ceiling tiles were moldy, walls had water damage. I’m betting that the massage therapists had no training. They barely touch you and had no idea how to locate muscles & tension. The massage room was freezing. I’m 6’2 and I was hanging off the table. DON’T WASTE YOUR MONEY! It’s cheap but not worth it.

Worst spa massage experience ever. I’m glad I got 20% off. I would have gladly taken an additional 80% off. Only reason I came here was because my hotel concierge recommended it. My hotel didn’t have a spa of its own.
For a luxury spa this place is seriously lacking the luxury feel (spa is between Cartier store and Louis Vuitton). I even saw a cockroach in the men’s changing room. There was a broken shower and the steam room did not work properly.
Once inside the actual massage room you’ll need a jacket to keep warm. It’s freezing. Too cold to have an enjoyable experience. As for the massage itself, the worst massage ever. Your grandma may be able to apply lotion on your body and make you feel more relaxed than you will here. I don’t think the masseuses are trained correctly.
Opt for a spa at the Four Seasons or the Waldorff instead.

I had a pedicure and a swedish massage at Zen. I ended up having to re-​do my pedicure since the girl cut my toenails at an angle. The massage was the worst massage I had ever received. The massage consisted of oil being rubbed on my body for about 20 minutes and the remainder of the time the girl stood at the top of the massage table and proceeded to push her fingers into my scalp– attempting to give a scalp massage. Scalp massages are one of my favorite parts of the massage but this wasn’t anything close to it. She had no idea what she was doing and had no knowledge of muscle structure. I did call this place back a month later after reading all these reviews and re-​iterated what my experience was like. The spa did give me a tiny discount (20%) but that was it. I would NOT recommend this spa.

Very nice spa. Enjoyed pedicures with a friend of mine while staying at a hotel across the street. They did a nice job and the ambiance was very «Zen». I would return on a future vacation and definitely get another pedicure or a massage.

booked a massage here last minute in Aug at 6pm. they close at 7pm so the massage was kind of rushed. anyway it was expensive and i felt like they focus more on the arms and legs then the back but then again thats usually how it is everywhere.
it was around 200ish for a couple’s swedish massage. was it worth it? prolly not. would i come back? prolly not. would i recommend it to others? sure if you have money to splurge like that

I actually enjoyed my swedish massage here. The guy made me feel comfortable and his massage put me in a state of total relaxation. i was in and out of sleep. My 2 other friends really liked their massages too. IT was 80 $ well spent.

It could have been 4 stars.
I went on a Monday afternoon for a facial, pedicure and whole body massage with hot stones.
The place is not cheap at all. I was willing to pay because this was meant to relax me the very day before my spine surgery, and I wanted to ensure the facilities were pleasant. Sadly, there are other massage places in Puerto Rico, but the facilities are either too bright, or not aesthetically pleasant, or if they exist, very few businesses have websites with photos of their facilities. This place is an institution and located in a very touristy area, so although I knew I was paying more, I went for it.
The facilities are nice. Dark and with those nice contemporary ceiling spotlights, and wood floors. There’s New Agey music anywhere you go in the hallways and waiting areas, and they have fruit and water. I’d say they could ensure that the fruit is fresher, though. And I also did notice that, on the way upstairs to the 2^nd level, the staircase area kind of looses the zen-​ish atmosphere, because the walls need a little more paint and perhaps even color (not white and stained as they are), and a light dimmer. Also, because the halls and waiting areas are dark, I think they slouch a little on maintenance, since I noticed some water filtration spots in some areas and little fixtures that could use some attention. But generally, the dimmed lights and music, safe lockers, and friendly staff set the mood for me.
The facial was fantastic. The girl who did it was very sweet and did extractions as expected and my skin looked and felt good. I’ve had longer facials with microdermabrasion for cheaper, but I can’t speak badly about the facial results nor the girl who did it. I forgot her name, unfortunately. She was very kind.
Karla was the girl who did my pedicure. She was nice and did a great job at smoothing my feet. The chair was a very nice reclinable chair with massage features and the pedi area in general was nice looking.
The bitter part was the massage… Dennis, who is one of the owners, greeted me and we spoke of my back condition and problems. He insisted that we didn’t do hot stones and that the massage was instead more hands-​on. Thinking he’s the knowledgeable one — there are many diplomas of his studies as a masseuse hanging on the walls of his massage room — I agreed to discard the hot stones idea. The massage started out great but later developed into something different. I was uncomfortable. I won’t get into details, but I didn’t like it and I will not be going back.
So if you go, just avoid Saturdays, because from what one of the employees said, it gets impossibly crowded.
There’s valet parking nearby and also meter parking upfront. This spa is right across from the Ventana Al Mar with the huge fountain, right in the heart of Condado, close to major hotels.

Wish I would have looked up reviews from others before me and my friends went. I get massages once a month and this was just about the worst massage I ever had. They told us to come at 2:30 to get ready and sit in the sauna. The sauna was not even offered to us. We got into robes and sat for 20 minutes while «therapists» buzzed around not saying a word to us. Our appointment was set for 3, but we didn’t start at 3. At 3:05 a therapist came to get me, didn’t speak good English and where I wanted a deep tissue massage and she thought I wanted a Swedish, because she didn’t understand what I was asking for, she brought me to the front desk to get an interpretation on what I was asking for. Needless to say, I was no longer relaxed, and was quite annoyed at this point. It was a very «un-​zen» like experience to this point. My massage was not great and I am not confident that these massage «therapists» were even licensed massage therapists. My regulars adage therapist is fantastic… I run long distances and she works my calf muscles real good along with any other aches and pains. These people at Zen were rude, unprofessional, unskilled, etc. No one even asked afterward if the experience was good. The just took our money! Do not waste your time. It is just a shame that la concha renaissance resort gave this place as a recommendation. They should rethink that to not irritate their guests.

By far… the worst massage I have ever had. And it wasn’t cheap. Wasted close to $ 400 for 2 massages, 2 manicures and the use of a musty sauna.
We stayed at a very nice hotel (La Concha) and the concierge recommended this place. It looks nice from the upside and even inside but the service is absolutely horrible. I let them know and still feel robbed of $ 400

Had a manicure and massage, the girl who did the manicure painted my cuticles. Not quality, it was rushed, no hand massage, nada. In fact, I went to buy nail polish remover from Walgreen’s to fix the polishing of my cuticles :(The massage was also terrible. I agree with the above review that the young ladies are likely not certified. There is a nail shop down the block from this place with Essie polish and a cool coffee bar, probably better to go there! Staff was friendly, facility clean.