Cosmopolitan Hotel Hong Kong

Sucks… one person access to internet. Smells like cancer. Floors grimy and not nice people

Pro: Commie phone for mobile Wifi, free shuttles, clean rooms, free shuttle service.
Con: Unacceptable front desk behavior, lying about promotions, construction hell, location to MTR. Possible government oversight with commie phone.
This should of been a 5 stars review, but the front deck check in manager, Joe, whom I will be contacting the office about later, completely screwed up our experience with our 6 nights stay.
1. Got in at 1 pm, small small lobby from the ground floor construction. That is fine by me, construction happens.
2. Tried to check in — Joe, the first desk mangers, denied our party room due to room capacity, it was suppose to be 3 people, not 2. Fine, it’s their rules, I called
since I am a gold member and usually things can be worked out.
3. One and half hours went by, Joe flat out refuse to change the room without adding close $ 60 dollars a night and start telling us the larger rooms have faster internet and is bigger. Also telling us that we can’t get our money anyways. This is while another manger next to me just give a father with two kids free upgrade to family suite because there are tons of room in the hotel right now. The money isn’t the issue, it’s the fact the man didn’t care, not after two called from
to make the change or we tried to make things work with options.
4. Paid for the upgrade, got our keys. To find out the ground floor lifts are completely down. All guest needs to haul them by hand to 1^st floor.
5. The faster internet speed that Joe promised as a room addition as bait was all included with online orders, so he lied about that. As far as the 300 mbps, the ISP can barely keep a single Microsoft RDP going, so much for that also.
The room was nice, hot water and clean towels. Yes, the room is small, but it works. If you need an iron, beg for one downstairs. The commie phone is the only reason this place got higher than a 1 star. The 3G connection is freakishly fast, even in MTR. Our party used it thru out Disneyland, IFC, Convention Center, and Kowloon — always reliable, just keep it charged with a battery pack, the mobile hotspot will drain pretty quickly.
The location of the hotel is weird, it’s shuttle service is pretty good and right on the trolley service. But the 15 minutes walk to Causeway Bay or Wai Chan MTR does get old. Taxi service doesn’t take kindly to English or Mandarin, so keep that in mind trying to taxi back.
There are barely any food around the hotel, so try not come back hungry. Also, family with little kids, please stay away, crossing the street is an accident waiting to happen with the subway steps.
Go to a Conrad, they will treat you like a normal human being, at least one that expects than the citizens of Hong Kong.

I stayed at this hotel for one week back in March. The place is so tiny that I felt claustrophobic. Hong Kong is limited in space.. I understand, but the stained glass windows to keep you out of the view of the cemetery doesn’t help.
Location: you’d have to walk 15 minutes to get anywhere such as Times Square and the MTR, but to be fair, the hotel offers shuttle service to those areas.
Staff: front desk staff were friendly and professional. The housekeeping went into our rooms and did cleaning when we clearly had DO NOT DISTURB sign hanging from the door. I was fearful we had valuable items stolen, but fortunately nothing went missing.
The room: There’s a bed and literally 2 feet to the desk, bathroom, window, and closet. The room smelled funny and was located in an odd corner. Their bathrooms are updated and clean. I could deal with the cramped space, but see what we found that was beyond unacceptable:
Under the bed sheet and on the mattress cover was a huge, dried, yellow URINE stain, smack dab in the middle. It has obviously been there for a very long time.
Disgusting. After complaining, a front staff came to confirm the problem. She seemed unapologetic and not at all surprised, but she did have all the bedding changed for us.
Horrible experience.

Pleasantly surprised by this hotel! It was advertised as newly renovated room and that was exactly what I got. I have stayed here twice now.
Room is slightly on the smaller side but i expect that from Hong Kong. If you upgrade to superior room, then it’s normal sized.
Location could be slightly better, but they have a free shuttle going to Causeway Bay MTR. There isn’t many amenities around.
Room design is nice. Neutral color, neutral carpet, none of those tacky bright colors. Big window even in the smallest room.
Price is super cheap though!

Like a rock star I’ve been busy on the road… Without the rock, without a private tour bus, without a band, without the groupies, without the drugs, and many times without google, IG, FB, or even Unilocal.Things I do have with me is my adventurous heart, friends in nearly every major city in the world, trusty Northface backpack, and my beloved 3×2 Samsonite who bear the scars of a soldier… And at least here in Hong Kong, I have the luxury of IG FB and Unilocal.
First stop in HK early in the humid 90 degree AMs was my hotel the Cosmopolitan. Towering at the major corner of Queens Road East in Wanchai district, a road famous from an old song during my parents generation. (I wonder if any of you can remember what that song was… If you can go ahead and name that song for a bonus. Drinks on me if you can.) It sits next to a cemetery (I’m sure a few of you would like to know that before booking) across from the old derby race track and just a few mins walk from the ever busy shopping area Times Square. There are plenty of bars and restaurants around which is always nice. However, in mid summer’s heat, I wouldn’t consider it the most convenient location. A few mins walk could mean another shirt another shower. Words of the wise… If you are going to be in HK during the summer, find a hotel closer to the MTR subway station. You’ll thank me for that later. I promise.
Service so far since I arrived has been friendly. The front desk, bell boys, and even the old security guard warmly greeted me and accommodated my needs. Check-​in was suppose to be at 2pm. Without any extra fees, the young gentleman at the front got me into my room at 9am once their first room was cleaned and ready to go. I should really up their rating to 4.5 for that. That’s a huge plus in my books.
Don’t be fooled by the fisheye pictures posted by the hotel. The rooms are much smaller than it looks but nonetheless clean n comfy. I was reluctant to book this because many reviews on trip advisor and Expedia claimed it to be old and scrappy. I assure you that’s NOT the case. I wish they had shower curtains or a sliding door though. Instead, there is a glass window that partially covers. The result is a wet floor after every shower. «Get to work with those towels n wipe it down good son befoe you done slip n hurt yaself. Yea… Wipe it down real good son. There ya go.»
WiFi has been great to me here unlike the spotty WiFi I had at every hotel throughout my stay in China all last month. If there was a god, he/​she really came through big time for me here. Can’t live without a healthy spotify and emails for too long.
For the price I paid, I’d probably stay here again if I wanted to be safe. I paid extra for the room w a queen size bed. Booked last minute the day before with taxes and fees included which came out to be about 120 USD a night. You might be able to get it cheaper if you book in advance.
Get in here. Get settled. Get goin on your adventure. There’s plenty to offer in this one little city. I wouldn’t waste much time worried about a hotel when this city barely sleeps.

Although you won’t find the largest rooms in the world, they are surprisingly cozy and well-​furnished. Upgrading to a «deluxe» room gets you some extra storage space, but more usefully includes a fold down ironing board. You’d think the soul-​crushing humidity would make ironing redundant, but as my friend pointed out: that’s not it works; that’s not how any of this works. (Fun tip regarding space in HK: Hong Kong has more than twice the pop. density per square mile compared to NYC when accounting for water & undeveloped areas.)
The only free wifi exists down in the lobby. As such you will find a lot of other travelers down there huddled around phones and iPads as if they were life-​giving fire. So while there isn’t free wifi in your room, there is one thing that more than makes up for it: every room gets a free mobile phone and hotspot w/​unlimited 3G data to take around the city with them. Key here is the hotspot feature which gives our iPhones connectivity even while underground on the MTR.
Location-​wise, you’re a bit off the beaten path, an easy 10+ min walk to Hennessy Rd. All things equal, that isn’t a big deal, but when you’re 7 days into a trip that is 97% walking and you have minor subungual hematoma, it gets old. We never ever feel bad about throwing some money at the taxi man; they have kids to feed too.
Cosmopolitan strikes a great balance between semi-(in)convenience, amenities and cost while looking like an IKEA showroom. Did I mention there’s a horse statuette outside the door to each room in a not-​so-​subtle nod to the HK Jockey Club across the street? Don’t try to take it with you; the staff was surprisingly upset by this.

This hotel exceeded my expectations. Its location isn’t the best, but it’s adjacent to the tramway, major bus lines (where in Hong Kong isn’t) and the hotel-​provided free shuttle buses made getting to MTR reasonably convenient. It’s an easy walk to the Causeway Bay shopping area. The hotel provided a «Handy» cell phone with free calling back to the U.S., which was super-​convenient. It appeared to me that there was a charge for the high-​speed Internet in the rooms, but it was complimentary in the lobby area. However, the «Handy» can act as a WiFi hotspot and data was free so I used it for Internet and it suited my needs since I wasn’t there to work or surf the net. We didn’t eat at the restaurant. Service was efficient and friendly. The room was small as to be expected but comfortable and clean. Our window was frosted so it provided light but no view, but we were on a tour package so that’s also to be expected. I give the hotel four stars but the «Handy» gets an extra star.

Closer to 4.5, only because I didn’t notice an in-​house café (just a small bar) which would complete the experience. And only 1 device can be connected to wifi in the room for free — each additional device incurs a charge.
Their customer service blew us away from the second we arrived. We had a stressful journey there from very early in the morning and were totally exhausted by the time we got to the hotel. Even though it was too soon for check in, they were able to accommodate us within 30 minutes so we could nap, shower, change. It was our honeymoon and my birthday, and they provided us with a complimentary bottle of wine + the staff came upstairs with an outstanding chocolate cake + sang happy birthday! A+++ for exceptional customer service. Everyone on staff is super friendly and most speak great English.
The room itself was spotless. Looks like a it’s a new hotel, everything was in good working condition, clean + organized. Big comfortable bed.
Good location. Within walking distance of the ferry and a subway stop. Easy to get a cab there. Close to Din Tai Fung :) Happy Valley race track across the street.
Reasonably priced. A stress-​free stay where you know you’ll be treated well. I would definitely stay here again.

Very nice hotel and adjacent to major shopping centers. Staff are very friendly, rooms are modern and clean and breakfast was good. I would stay here again in the future.
Love the décor of the hallways and rooms. Very upscale and unique.

Modern, clean and well furnished. Possibly one of few hotels on the Island with roomier rooms. Prices are reasonable even for weekends. Free wifi in the lobby. Those are the upsides.
Downside is remoteness from commercial activity: Causeway Bay Time Square is a 15 minute, one underpass and 4 (major) cross walks away, though the hotel does offer shuttle service several times an hour. Also, the property is adjacent to a cemetery but frosted glass does spare guests from that view.