The Bay Bridge

Horrible! Do not book this hotel ever and never! I would like to give them zero star if possible. I had booked a suite room one night for flight transit. We arrived at this hotel around 10:00pm to check in and should be check out at 7:00 am the other day. I was so tired and would like to get into the room ASAP since my 10 month baby was with me and she was very hungry at that time.
I have booked the room online already. So I thought the process for checking in should be very fast and easy. However, I was waiting for the guy who was checking me in for almost half and hour. AND THIS WAS JUST BEGINNING.
He was busy working on the computer. I was confused and asked: why was this process so long even if I had a reservation? He told me he was checking on whether this room clean. «Are you kidding me? I paid this room online already. It should be clean and wait for me coming, right? „He did not reply me. And told me he could not find this information on the computer. He had to send someone to check. Ok. I wait. Finally, he gave me the key. I asked him: is this a suite room? He told me: yes, it is.
But It was just a one bed room. NO living room at all.
I did not enter and went back to front desk again. He told me he had to check if there was a suite room available. I have a feeling of being tricked. He knew that this hotel sold my room to someone else tonight and fooled me with a one bed room.
So I requested to speak to his supervisor. He made several called by his cellphone and told me there’s no supervisor on the night shift and even on the phone.
So I asked“ so what should I do? It seemed that you did not reserve this room for us even if I had paid it»
” it seemed nothing you can do right now. All you can do is to take the room I gave you and make a complain In the future.” He replied.
I was totally angry. I insisted I won’t take this option. Final, final, finally, he have someone clean a right room. It was almost 12:00am when I got the key. AND MY BABY WAS WITH ME AND SLEEPING IN MY ARM.
I wish my experience will help you make the right decision. STAY AWAY FROM THIS HOTEL. NO ONE IN THE HOTEL TAKE RESPONSIBILITY IF SOMETHING HAPPENED.