Frame Academy

I would like to say I got great service from this business, but alas — no. I left my wedding pictures in to be framed LAST OCTOBER, and was told very bluntly that they were very busy and it would be after Christmas when I would get them back. I thought, okay, fair enough — I could do with not paying for them until after the Christmas pinch anyway — so no problem. I didn’t really like the proprietors manner, but I let it go. I’ve been waiting to hear from them since JANUARY — it is now MAY and I had to ring them to find out what had become of my photos. There wasn’t a hint of apology or explanation as to why it had taken so long, and the owner was very vague about even knowing who I was. He then called me back to say he had them ready and would deliver them and I gave him the address. That was last Wednesday — I had to call him again yesterday to be told he had forgotten and they were behind the sofa in his house! No apology. He is supposed to be delivering them today — he then asked me to TEXT him to remind him — very professional… they finally arrived today. They are lovely, very well done but I won’t be giving my business to this company again. for obvious reasons.