Vodafone

No matter what you do, the process of changing any aspect of your mobile phone arrangements is always a tedious rigmarole.
In desperation, frustrated with telephone trees and uncooperative keypads I decided to visit the Vodafone in Donegall Place.
Of course the people in front were engaged in interminable discussions, the computers were running slow and the top up machine was out of order. In short, a bad day for Vodafone Belfast.
We waiting customers were developing an camaraderie of impatience when a very switched on assistant appeared and sorted everything out in trice, with the one remaining computer that did work.
Basically, it’s hit and miss with companies like Vodafone whether you’re dealing with a retail outlet or call centre. Sometimes it all works well, other times not. It’s nothing new. You know the score.